Walmart personal shopper

Walmart personal shopper DEFAULT

Walmart Employee Reviews for Personal Shopper

Good co workers

Ecommerce Personal Shopper (Former Employee) - Texas - October 12, 2021

Indeed Featured review

The most useful review selected by Indeed

Job itself was good new management not so much. You will have a hard time moving from one department to another unless you are one of their favorites. I personally witnessed this several times. I did work hard came in early before my shift started, because I wanted to be on the sales floor,on time doing my job. I have good work ethic, or at least I worked hard at it. Had no complaints,until new management came in. Which they do on a regular basis, No one stays for a long period of time in management. This choice of new management left a lot of us wondering what were they thinking. I left on my own, otherwise I would probably still be dealing with the micromanagement going on. Others are still there dealing with it ,because they need their jobs understandably. Things there still haven't changed and won't until management changes yet again. Sad they lose good workers over things that could be fixed if everyone counted and was listened to.


Management that doesn't care


(USA) Personal Shopper - Sam's

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(USA) Personal Shopper - Sam's



  • LocationKANSAS CITY, MO
  • Career AreaCustomer Service and Call Center
  • Job FunctionCustomer Service and Call Center
  • Employment TypeRegular/Permanent
  • Position TypeHourly
  • RequisitionWD556395

What you'll do at

Position Summary...

What you'll do...

Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.

Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following Company steel standard guidelines, and correcting/reporting unsafe situations to Management.

Fulfills Member Fax 'n Pull and Click 'n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

8130 N. CHURCH ROAD, KANSAS CITY, MO 64158-0000, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity – unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

All the benefits you need for you and your family

  • Multiple health plan options, including vision & dental plans for you & dependents
  • Free Membership and discounts in fresh produce
  • Financial benefits including 401(k), stock purchase plans, life insurance and more
  • Education Assistance from Live Better U - earn your degree for just $1 a day
  • Parental Leave
  • Pay during military service
  • Paid time off - to include vacation, sick leave and parental leave
  • Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see

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Average Personal Shopper Hourly Pay at Wal-Mart Stores, Inc

Avg. Base Hourly Rate (USD)

The average hourly pay for a Personal Shopper is $11.79


What is the Pay by Experience Level for Personal Shoppers?

An entry-level Personal Shopper with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $11.58 based on 17 salaries. An early career Personal Shopper with 1-4 years of experience earns an average total compensation of $11.85 based on 75 salaries. A mid-career …Read more

What Do Personal Shoppers Do?

Personal shoppers are responsible for identifying clients' needs and locating products that meet those requirements. This role has a sales focus that involves building long-lasting relationships with clients, providing exceptional service, and ensuring all client goals and needs are met.

The personal shopper generally meets with the customer to determine their specific needs, ultimate goals, budget, and interests. The shopper is responsible for finding the appropriate item(s) and (in the case …Read more

Personal Shopper Tasks

  • Drive sales through existing client book.
  • Build customer relationships and loyalty through personal interaction and the maintenance of a client file.
  • Know and understand product/merchandise information communicating features and benefits of the product.
  • Meet and/or exceed sales and new account goals.
  • Deliver quality, personalized customer service.

Gender Breakdown

This data is based on 82 survey responses. Learn more about the gender pay gap.

Common Health Benefits


What's In Store For You?

At Walmart and Sam’s Club, we have talented individuals working hard to create a truly enjoyable and convenient shopping experience for our customers.

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Personal shopper walmart

Ecommerce Personal Shopper

Are you ready to be part of a fast paced work environment that is transforming the grocery shopping experience? As a Walmart Personal Shopper that's just what you'll be a part of. Everyday you'll have the opportunity to make a lasting impression on your customer's grocery shopping experience by providing exceptional customer service. YOUR LOCAL WALMART IS HIRING ECOMMERCE PERSONAL SHOPPERS!

As an Ecommerce Personal Shopper you will be responsible for shopping each customer's online grocery order while ensuring quality and accuracy that will allow us to build customer trust and loyalty. WHAT YOU'LL DO AT WALMART STORES__ - Helps generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping experience. - Receives and stocks merchandise throughout the facility and organizes and maintains area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation. - Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customer as needed to ensure satisfaction; and following up on out-of-stock merchandise. Joining our team as an Ecommerce Personal Shopper is a great first step in starting a career with Walmart. TO APPLY, PLEASE EMAIL [email protected] WALMART #1744 1990 Brandt Point Drive, Webster, NY 14580 Walmart Store, Inc. is an Equal Opportunity Employer - By Choice.

Walmart update‼️ (New upcoming)

This is one of the fastest growing jobs at Walmart

The employees are called personal shoppers — and their ranks are skyrocketing. Walmart(WMT) says it now has more than 170,000 of these workers in stores, more than double the number in the position last year and larger than Macy's(M) entire workforce.
A surge in online shopping is expected to permanently alter the retail workforce as major chains turn their stores into warehouses to fulfill digital orders. Jobs dedicated to online fulfillment are hardly a new concept. But now, they're becoming more widespread. Stores from Target(TGT) to Bed Bath & Beyond(BBBY) are adding similar positions to Walmart's personal shoppers to compete with Amazon. Using their stores as warehousesenables them to get orders to customers faster and save on shipping costs.
That means Walmart,already the largest retailer in the United States, with around 1.6 million workers, needs to hire staff for that purpose—and is willing to pay higher wages for it. The personal shopper job starts at more than $13 an hour, higher than Walmart's $11 minimum wage.The position also includes workers who assemble customers' orders and haul them out to cars.
But the higher pay can come at a cost, according to interviews with Walmart personal shoppers and labor experts. The jobs are more high-pressure and physically taxing than the average retail sales associate job, they said. Some workers said they struggle to handle the deluge of orders they face daily.
When Drew Board started as a personal shopper last year, his store in Salisbury, North Carolina would fulfill up to 90 online orders a day. Now it is up to 200 orders. The increase in orders has led to more heavy lifting, which has "taken a toll" on him "because it's a very physical job," said Board, 23, who is affiliated with United for Respect, a workers' advocacy group. Additionally, he said, his team isn't "adequately staffed," so he and others have to pick up the slack.
Board said he's seen some customers order up to $500 worth of goods.
Walmart has more than 170,000 personal shoppers in stores, more than double the number in the position last year.
"I've had some orders where I'll go out there and I'll fill an entire truck bed up with beer and soda and water, and that's just their whole order," he said.
Walmart declined to comment on individual workers' accounts of the job, but said in an emailed statement that "no retailer is immune to the demand from the pandemic."
The company added: "We're proud of all our associates who have stepped up to serve customers in a time they've needed them most."
Walmart said in the statement that personal shopper jobs are "some of the most sought-after roles" in stores for both existing and new workers. Around 40% of new personal shoppers the company has brought on since last March were existing employees, according to the company. "We've found [personal shoppers] stay because the job is fulfilling, and they see opportunities for growth and advancement in the company."

High stakes and a fast pace

Employees and labor researchers interviewed said the stakes are high as Walmart tries to make online ordering faster and more convenient for its customers. A key feature of Walmart+, the membership program Walmart rolled out to take on Amazon Prime, is same-day delivery from stores. Walmart has also introduced "Express Delivery" service through which customers can pay an extra fee to get orders delivered from stores in under two hours.
Walmart's online sales, which include pickup and delivery, climbed 79% during the three months ended October 31 compared with the same stretch last year.
"The company wants you to get as many [orders] done as possible. You are under pressure to work quickly and not make any mistakes," said Kate Bronfenbrenner, the director of labor education research at Cornell University's School of Industrial and Labor Relations.
Four workers, who spoke on the condition of anonymity because they were not authorized to talk to the media, said they are having trouble keeping pace.
One Walmart worker in Chicago who was hired as a personal shopper in August said he and his team were struggling to handle the flood of orders, especially at rush hour. He said his manager expects workers to pick up to 200 items an hour.
Managers at Walmart can see how many items workers pick each hour — known as their "pick rate" — because workers scan barcodes on products when they select them, the workers said. Walmart said in an email that tracking pick rates helps "improve the personal shopper experience."
"It's been forced down people's throat that they have to be fast," said the worker. If customers have to wait more than five minutes for their curbside pickup orders in the parking lot, he said, he is verbally reprimanded by a supervisor.
Workers are moving so fast, he said, they often aren't checking expiration dates on perishable food. "We get so many calls about expired items or produce that has gone bad because people are scared to slow down."

Bottled water and cans of soup

A worker in Flint, Michigan, said the personal shopper job was "chaotic" and "overwhelming" as workers scrambled to assemble customers' orders in the backroom of his store, bag them up and double check to make sure there aren't any items missing. And space in the backroom is limited, he said, so it's hard to maintain social distancing, especially as new orders pile up.
One personal shopper in Erie, Pennsylvania, also said that customers have been buying bigger orders and stocking up on goods such as bottled water and canned soup because of the recent spike in coronavirus cases. This has made it more taxing to bring orders out to customers' cars and slowed down the process, they said.
One employee said she liked the pace. Cally Wolfe, 30, a personal shopper at a Walmart in Lumberton, Texas, also said she and her team had been handling more orders lately because of the spike in online shopping during the pandemic.
She carries around a handheld, palm pilot-like device — a "TC70" they're called— which tells her what each order contains and where in the massive supercenter the products are located.
"We're busy all day, from the time we get here to the time we go home," said Wolfe, who moved into the role in July after working in a Walmart warehouse. "It makes your day go by fast. And me, personally, I enjoy it."
Aside from working non-stop, personal shoppers have to deal with another reality different from most other store jobs: little to no customer interaction.
"Customer interaction has always been two-edged. It's been a source of frustration, but also a source of gratification," said Françoise Carré, research director at the Center for Social Policy at the University of Massachusetts Boston and co-author of a September report on the future of retail jobs. "Here, you have the tediousness and the pressure, but you don't have any gratification in terms of interpersonal contact."
A Walmart worker in Dallas said the personal shopper job "feels like you're a robot because you're not doing anything but fulfilling orders."
Tedious or not, the personal shopper roles are jobs in a pandemic. And Walmart doesn't expect the growth to stop.
The personal shopper job has "grown tremendously. And it's grown in line with the way that customers want to shop," Tom Ward, Walmart's US senior vice president of customer product, said in an interview with CNN Business in December. Online grocery shopping "doesn't look to be any less popular, so it continues to be super high demand."

Now discussing:

Personal Shopper

Are you ready to be part of a fast paced work environment that is transforming the grocery shopping experience? As a Walmart Personal Shopper, that is just what you'll be a part of. Everyday you'll have the opportunity to make a lasting impression on your customer's grocery shopping experience by providing exceptional customer service. WITH WALMART YOU'LL SEE MORE OPPORTUNITIES THAN YOU CAN IMAGINE. As a Personal Shopper you will be responsible for shopping each customer's online grocery order while ensuring quality and accuracy that will allow us to build customer trust and loyalty. What you'll be doing:

  • In-store shopping - fulfilling online grocery orders
  • Effectively communicate and provide the highest level of customer service
  • Respond to customer needs
  • Other duties as required

Joining our team as a Personal Shopper is a great first step in starting a career with Walmart. APPLICATION INSTRUCTIONS:

  • Visit
  • View Job Opportunities and click apply
  • During the application, search by zip code 60712
  • Choose Walmart (on the right)
  • Select Walmart Supercenter #4177 6840 McCormick Blvd, Lincolnwood, IL 60712

Starting wage is $12.90 / hour and employment is subject to a background check.

Walmart Store, Inc. is an Equal Opportunity Employer - By Choice.


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