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How to Do a Master Reset for a Locked Up iPhone

Your iPhone provides a way to access to your crucial business data, including your contacts, voice memos and calendar while traveling. When your iPhone freezes up, you can force the device to restart and close any active applications in the process before attempting to reset your iPhone. After restarting your iPhone, if you continue to experience freezes, complete a reset to restore access to your iPhone. Unlike a software reset, a manual reset does not delete your content and settings. Also, consider regularly updating your iOS and installed apps to prevent software conflicts that could cause your phone to freeze.

Restart iPhone

Step 1

Press and hold the "Sleep/Wake" button and swipe the "Slide to Power Off" switch from left to right to shut down your iPhone.

Step 2

Press and hold the "Sleep/Wake" button until you see the Apple logo appear on your device to start your device again.

Step 3

Press and hold the "Sleep/Wake" button along with the "Home" button to reset your iPhone. Hold these buttons for at least ten seconds until you see the Apple logo. This process may take a screenshot of your iPhone's Home screen in the process and you should reset your iPhone only if a restart didn't help.

Step 4

Swipe the "Slide to Unlock" slider from left to right to access your iPhone's content. You may need to enter a PIN as well, if you set that option.


Step 1

Tap the "Settings" app on your iPhone.

Step 2

Select "General and choose "Software Update" to check for available updates.

Step 3

Tap the "Download" option to download any available updates.

Step 4

Select the "Install" button to install your iOS updates.

Step 5

Tap the "App" store and select the "Updates" tab.

Step 6

Select "Update All" to update your apps.



  • Install the latest version of iOS and any app updates. Pay attention to specific apps that might cause your iPhone to lock up and contact the manufacturer for support, if necessary.


  • Information in this article applies to iOS 6. It may vary slightly or significantly with other versions or products.

Writer Bio

Avery Martin holds a Bachelor of Music in opera performance and a Bachelor of Arts in East Asian studies. As a professional writer, she has written for Education.com, Samsung and IBM. Martin contributed English translations for a collection of Japanese poems by Misuzu Kaneko. She has worked as an educator in Japan, and she runs a private voice studio out of her home. She writes about education, music and travel.

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IPhone Locked Up & Won't Turn Off

Although it's a relatively uncommon occurrence, you may suddenly find your iPhone frozen and unresponsive, and be unable to shut it off using the normal method. While annoying, this can be fixed; depending on how severe the issue is, however, you may lose some or all of your data.


The first troubleshooting step when you're dealing with a frozen iPhone is to reset it. This is distinct from the normal restarting procedure, which is switching off the iPhone and then switching it back on. To perform a reset, press and hold both the home and the sleep/wake buttons simultaneously for at least 10 seconds, until the Apple logo screen appears on the iPhone. If the reset works, the iPhone will restart and will be back to normal.


If your iPhone is still frozen after a reset or won't get past the Apple screen, you need to restore it to its factory settings. Connect the iPhone to your computer and launch iTunes. If the button for your iPhone appears as usual, then click it, followed by the "Summary" tab and "Restore," and then follow the on-screen prompts. If your iPhone doesn't appear in iTunes, you'll need to put it in recovery mode before you can restore it (see Resources). Either way, you'll lose all data on the iPhone, unless you have a recent backup.


If the iPhone still doesn't work after a restore or the restore process won't work, the issue is beyond your powers to solve. At this point, you need to send the iPhone in to Apple or take it to an Apple Store to be repaired.

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How to Fix an Apple iPhone That Is Locked Up

The Apple iPhone's touchscreen display makes for convenient operation, but when it locks up, it prevents access to the phone's features. If your iPhone has become momentarily unresponsive, it may be indicative of a minor software glitch or a more serious hardware issue. By following standard troubleshooting steps, you may be able to fix the problem and get your iPhone up and running again.

Restarting the Phone

If the touchscreen isn't responding normally, the first action Apple suggests is a simple restart. Locate the Sleep/Wake button at the top of the phone and hold it down until a slider appears on the screen. Tap your finger on the slider and drag it across the screen to power the phone down. After the phone shuts down completely, push the Sleep/Wake button again, holding it down until you see the Apple logo on the screen.

Rebooting an Unresponsive Phone

If your iPhone is frozen completely, it may not respond to a standard restart. In that case, you should perform a hard reset on the phone. Hold down the Sleep/Wake button and the Home button at the same time, releasing them only when the Apple logo appears. The iPhone may take a while to boot from the logo screen; this is normal and is not a cause for concern. A hard reset does not affect the data on your iPhone.

Verifying Power Supply

Occasionally, a low battery can cause your iPhone to lock up when it doesn't have the power to complete all of the most recent commands. An iPhone with a very low battery may also fail to respond to a restart or a hard reset. Plug the phone into a charger and wait at least 20 minutes. According to Apple, a battery that is nearly dead can cause the screen to stay blank, even when it is plugged in.

Solving Passcode-Related Lockups

If your iPhone is set to use a passcode and the wrong code is entered six times, the phone will lock up as a security measure and display a message that says "iPhone is disabled." Apple suggests that you immediately connect your iPhone to your computer, open iTunes and sync the phone. In the backup section, deselect the box next to "Encrypt iPhone backup" and then restore the device from your most recent backup. You will lose any data that you have added since the last backup. If iTunes requests a passcode or if you have not synced the device with a computer, you will need to erase your phone to unlock it. You can use your most recent iCloud backup to restore some of your data.


Writer Bio

Elizabeth Smith has been a scientific and engineering writer since 2004. Her work has appeared in numerous journals, newspapers and corporate publications. A frequent traveler, she also has penned articles as a travel writer. Smith has a Bachelor of Arts in communications and writing from Michigan State University.

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How to Do a Master Reset for a Locked Up iPhone

Resetting your frozen iPhone is a simple and quick process. In the event your iPhone locks up, it is most likely not caused by a serious problem. Your iPhone is just like a computer in that it is possible that an application has crashed and has locked up your phone. A simple reset will get your phone back into working order so you can continue responding to company emails or get back to your customer phone calls.

Press the "Sleep/Wake" button at the top of your iPhone for a few seconds. If the "Power off" slider appears, then simply power off your phone. Then, power it back on again. A power cycle is the first thing you should try if your phone is locked up.

Press both the "Home" and "Sleep/Wake" buttons at the same time if your phone will not power off. Continue holding these buttons until you see the Apple logo appear.

Release the buttons when you see the Apple logo and allow your phone to reboot normally.



  • The information in this article applies to iPhone models from version 3 through 5.

Writer Bio

John Granby began his writing career in 2000 as a founding member of a tech industry website targeted at WAP developers. He has provided in-depth coverage of the wireless industry, served as a speaker at several conferences and authored a book on Bluetooth. Granby earned a Bachelor of Science in computer engineering from Purdue University.

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Up iphone locked

If your iPhone won't turn on or is frozen

If your iPhone has a frozen screen, doesn't respond when you touch it, or becomes stuck when you turn it on, learn what to do.

If your iPhone turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

  1. Connect your iPhone to a computer. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Find out which macOS your Mac is using.
  2. Select your iPhone on your computer.
  3. While your iPhone is connected, follow these steps:
    • On your iPhone 8 or later, including iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Then press and hold the side button.

      An animation of an iPhone with arrows pointing to the volume up button, then to the volume down button, and then to the side button.
    • On your iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.
      An iPhone with arrows pointing to the volume down button and the side button.
    • On your iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.
  4. Keep holding the buttons until you see the recovery mode screen.
    An iPhone showing the recovery mode screen.
  5. When you get the option to restore or update, choose Update.
    A Finder window showing a prompt with the choice to update or restore your iPhone. Update is selected.
  6. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode. Repeat steps 2-4.

Published Date: 

Sours: https://support.apple.com/en-us/HT201412
How To Unlock ANY Iphone 12 / iPhone 12 Pro / iPhone 12 Pro Max, etc - Passcode \u0026 Sim Unlock

If you forgot your iPhone passcode

Forgot your iPhone passcode? Learn how to get your iPhone into recovery mode so you can erase it and set it up again.


If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. If you can’t remember your passcode when you try again, you need to use a computer to put your iPhone in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPhone again.

After you erase your iPhone, you can restore your data and settings from backup. If you didn't back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud.


Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you're using a PC, make sure that is has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.

If you don't have a computer and you can't borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

Step 2: Turn off your iPhone

  1. Unplug your iPhone from the computer if it’s connected.
  2. Turn off your iPhone using the method for your iPhone model:
    • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus: Press and hold both the Side button and the Volume down button until the power off slider appears.
    • iPhone 7 and iPhone 7 Plus: Press and hold the Side button until the power off slider appears.
    • iPhone SE (1st generation), and iPhone 6s and earlier: Press and hold the Side (or Top) button until the power off slider appears.
  3. Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

Step 3: Put your iPhone in recovery mode

  1. Get ready by finding the button on your iPhone that you'll need to hold in the next step:
    • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus use the Side button.
    • iPhone 7 and iPhone 7 Plus use the Volume down button.
    • iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.
  2. Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.
  3. Keep holding the button until you see the recovery mode screen on your iPhone, then let go.

    If you see the passcode screen, you need to turn off your iPhone and start again.

If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support.

Step 4: Restore your iPhone

  1. Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPhone.)
  2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
  3. Wait for the process to finish. 
  4. Disconnect your iPhone from the computer, then set up and use your iPhone. 

Need more help?

If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support.

Published Date: 

Sours: https://support.apple.com/en-us/HT204306

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