Hp smart app

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Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.

Install the HP Smart app and set up the printer

Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.

Do the following if you are setting up the printer on a Wi-Fi network.

• Place the printer and the computer or mobile device near the Wi-Fi router.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

• After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.

   If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

   Note:

   Disconnect from a Virtual Private Network (VPN) connection before downloading.

2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

3. In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

   If your printer is not found, continue to the next step.

4. Restore network default settings on the printer to prepare it for a Wi-Fi connection.

   • Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.

   • Most inkjet, Laser NS, and Neverstop printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.

   • Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.

   • Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

5. Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.

Use the HP Smart app

Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

• To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.

• To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.

• To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.

• To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.

• To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).

• To learn about other app features, select one of the following links:

  • Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

  • Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.

  • Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.

  • Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to use the HP Smart app?

Review connection and software version requirements for the HP Smart app.

• An HP printer that supports HP Smart

• The printer is connected to a wireless network with internet access

• A compatible mobile device or computer.

  • Android 7.0 and later

  • Apple iOS 13 and later

  • Windows 10 version 1803 and later

    For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com.

  • macOS 10.13 and later

    For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

• Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

• Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

• Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.

• Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

  • Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.

  • Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.

  • HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

• Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

• Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.

• Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.

Which languages do the HP Smart app support?

HP Smart is currently available in the following languages.

• Arabic (Windows 10, Mac only)

• Bulgarian

• Catalan (Windows 10, Mac only)

• Chinese (Simplified)

• Chinese (Traditional)

• Croatian (Windows 10, Mac only)

• Czech

• Danish

• Dutch

• English

• Estonian

• Finnish

• French

• German

• Greek

• Hebrew (Windows 10, Mac only)

• Hungarian

• Indonesian (Windows 10, Mac only)

• Italian

• Japanese

• Korean

• Norwegian

• Latavian

• Lithuanian

• Polish

• Portuguese

• Romanian (Windows 10, Mac only)

• Russian

• Slovak (Windows 10, Mac only)

• Slovenian (Windows 10, Mac only)

• Spanish

• Swedish

• Thai (Windows 10, Mac only)

• Turkish

Which printers are compatible with the HP Smart app?

Most wireless-capable printers manufactured in 2010 and later are supported by the HP Smart app.

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Key Features

Latest Version: 12.9.0

What does HP Smart for Desktop do? Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax! · Start with a hassle-free set up, then print, scan, copy, and share files directly from your computer to your friends, co-workers, or a linked cloud account · Manage or print to your printer using any network connection · Order supplies, get support, and manage your HP account straight from the app · Create high-quality scans by importing existing files or scanning from your printer, and improve them by cropping the file, adding filters and text, or adjusting saturation, contrast, and brightness · It’s easy to send secure faxes from the app with Mobile Fax · Be more productive with Smart Tasks—customizable one-click shortcuts · Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together! Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true

Price is inclusive of 10% VAT (where applicable).

Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Intel Evo, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Inside, Intel Agilex, Arria, Cyclone, Movidius, eASIC, Ethernet, Iris, MAX, Select Solutions, Si Photonics, Stratix, Tofino, and Intel Optane are trademarks of Intel Corporation or its subsidiaries.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See www.microsoft.com

The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle

In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors

Covid-19 Disclaimer: We are working to meet the current extraordinary customer demand for our products. Our website reflects current product availability but circumstances are dynamic. You may check your order status via our Track My Order page (Click Here to log in). We will send updates by email as soon as they are available. We greatly value your business and appreciate your ongoing patience as we work to get your order to you.

Please note: The product colour and look & feel may vary from the visual representation on the Website. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors. For pen drives, please reach out to respective manufacturers for any service queries.

Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax!


· Start with a hassle-free set up, then print, scan, copy, and share files directly from your mobile device to your friends, co-workers, or a linked cloud account
· Manage or print to your printer using any network connection
· Order supplies, get support, and manage your HP account straight from the app
· Create high-quality scans with your mobile device’s camera or import existing files, then preview, edit, and save them as PDFs and JPEGs or send them in your favorite cloud storage account
· Edit and enhance your photos by adding filters and text, cropping, and adjusting the saturation, contrast, or brightness
· It’s easy to send secure faxes from the app with Mobile Fax
· Be more productive with Smart Tasks—customizable one-touch shortcuts
· Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together!

Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true

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Ratings and Reviews

The developer, HP Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

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  Family Sharing

  With Family Sharing set up, up to six family members can use this app.

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