Adobe connect event module

Adobe connect event module DEFAULT
Adobe Connect Training

Adobe Connect Business Bundle 4 Amazing Tools. 1 Unbeatable Price.

Starting at


Accounts charged annually

    Exclusive to Clarix Customers:

  • Included Software

  • - Adobe PresenterContent Creation -
  • Transform your PowerPoint slides into interactive eLearning content with stunning assets and quizzes and publish to HTML5. Track learner performance with the integration of leading LMSs.
  • - Adobe Video Express -
  • Quickly create HD video lectures to use in your training modules and classroom learning, MOOC sessions or flipped learning courses. Capture your screen content along with your webcam audio or video, right from your desktop, without investing in expensive studio equipment. 
  • - Events Marketing -
  •  Guide participants to the right place at the right time. Create branded event pages to allow participants to register and login. Send automatically generated email messages, such as invitations, reminders, registration confirmations, and thank you notes.
  • - Advanced Analytics -
  • Track and qualify participants from start to finish with customized pre-defined rule sets. Download the results into your CRM or into an Excel spreadsheet for a in depth understanding of the full event, down to a single participant.

  • Business Bundle - $/yr
  • Hold a meeting with up to participants
  • Adobe Connect Event's Module Included with this purchase
  • Adobe Presenter Included with this purchase


Adobe Connect Meetings

Adobe Connect Meetings Discover the true power of online meetings.

Starting at


Accounts charged annually

  • Adobe Connect Meetings Includes:
  • Personal Digital Office
  • Rich Recording and Editing Tools
  • Highly Secure Communication and Compliance
  • Storage and VoIP included
  • Exclusive to Clarix Customers:

  • U.S. Based Training
  • U.S. Based Customer Support
  • Customizable Account URL
  • Personalized Branding
  • Dedicated Account Manager
  • Account Onboarding

  • Meeting Host - $/yr
  • Hold a meeting with up to participants


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Adobe Connect Webinars

Adobe Connect Webinars The all-in-one webinar solution for marketers.

Starting at


Accounts charged annually

  • Everything in Adobe Connect Meetings, plus:
  • Immersive Experiences
  • Robust Registration
  • Fully Customizable Events
  • Built-in Analytics
  • Exclusive to Clarix Customers:

  • U.S. Based Training
  • U.S. Based Customer Support
  • Customizable Account URL
  • Personalized Branding
  • Dedicated Account Manager
  • Account Onboarding

  • Webinar Manager - $/yr
  • Deliver a Webinar with up to participants
  • Adobe Connect Event's Module Included with this purchase


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Adobe Connect Training

Adobe Connect Learning The complete virtual classroom solution for educators and trainers.

Starting at


Accounts charged annually

  • Everything in Adobe Connect Meetings, plus:
  • Engaging Content Delivery
  • Mobile Learning Across Devices
  • Immersive Classes Live and On-Demand
  • Efficient Training Management and Tracking
  • Exclusive to Clarix Customers:

  • U.S. Based Training
  • U.S. Based Customer Support
  • Customizable Account URL
  • Personalized Branding
  • Dedicated Account Manager
  • Account Onboarding

  • Virtual Classroom Manager - $/yr
  • Conduct Virtual Classes with up to participants
  • Adobe Connect Event's Module Included with this purchase


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Security Detailed Overview &#; Adobe Connect

At Adobe, we take the security of your digital experiences seriously. From our rigorous integration of security into our internal software development processes and tools to our cross-functional incident response teams, we strive to be proactive and nimble. What’s more, our collaboration with partners, researchers, and other industry organizations helps us understand the latest security best practices and trends to continually integrate best of breed security practices into the products and services we offer.

This white paper describes the defense-in-depth approach and security procedures implemented by Adobe to bolster the security of your Adobe® Connect Hosted Multi-Tenant or Adobe Connect Managed Services experience and associated data.

About Adobe Connect

Adobe Connect is a secure web conferencing platform that offers immersive online meeting experiences for collaboration, virtual classrooms, and large-scale webinars. Powering end-to-end, mission-critical web conferencing solutions on virtually any device, Adobe Connect enables organizations to fundamentally improve productivity through collaboration. Adobe Connect is available in two primary deployment options:

Adobe Connect Hosted Multi-tenant, which uses a combination of Adobe and co-located infrastructure in a shared cloud deployment.

Adobe Connect Managed Services, which uses the Amazon Web Services (AWS) cloud infrastructure in a private cloud deployment. Each ACMS customer has private images provisioned for the Adobe Connect application, database and storage.

On-premise deployment of Adobe Connect is also available upon request.

Adobe Connect Solution Components

Adobe Connect includes two components, the Adobe Connect application suite and the Adobe Connect Server. All deployment options require both components however, the location of the Adobe Connect Server changes based on the chosen deployment option (hosted, managed service, or on-premise).

Adobe Connect Application Suite

Adobe Connect is composed of five (5) web-based software solutions:

Adobe Connect Meeting—Create, manage, and conduct online meetings, webinars, and virtual classrooms with polling, screen sharing, chat, live PowerPoint viewing and annotation, webcams, on-demand video, moderated Q&A, and more.

Adobe Connect Training—Create, manage, deploy, and track eLearning courses and curricula, complete with enrollment tracking capabilities, assessment tools, learner management, and reporting.

Adobe Connect Events—Manage the full lifecycle of large- and small-scale events through email notification, event catalogs, registration management, reporting, and analytics.

Adobe Presenter—Rapidly create eLearning content and high-quality, on-demand multimedia presentations that can include narration, quizzes, and video.

Adobe Connect Central—Use account-related information and content to create meetings, manage presentations, create curriculums and events, view and download reports, and more.

Adobe Connect Server

Adobe Connect Server is an open platform server that delivers enterprise-class scalability with support for clustered environments and provides the reliability and redundancy to seamlessly support thousands of concurrent users.

In addition to the five Adobe Connect software solutions, you can also publish training content and multimedia presentations directly to an Adobe Connect Server from Adobe Captivate®. What’s more, since Adobe Connect Server is an open platform, you can extend and integrate it with other, non-Adobe systems through a comprehensive set of APIs and a software development kit (SDK).

Adobe Connect Server Architecture

As a multi-tier server, Adobe Connect Server separates logical functions across independent processes.

Web Server

The application layer of Adobe Connect Server is built on J2EE using Apache Tomcat. Apache HTTP Server provides the web server functionality. The web server contains and executes all the business logic necessary for delivering content to users.

Application Server

The Adobe Connect Server application server manages users, groups, on-demand content, and client sessions, among other tasks. Some of the application server’s specific duties include access control, security, compliance, quotas, and licensing, as well as auditing and management functions, such as clustering, failover, and replication. It also transcodes media, such as Microsoft PowerPoint and Adobe PDF, to a format that allows viewing without the original application.

Streaming Communication Server

Adobe Connect Server includes an embedded instance of Adobe Media Server that acts as the meeting server. This component handles all the real-time streaming of audio and video, synchronization of data, and delivery of rich media content. Adobe Media Server also plays a vital role in reducing server load and latency by caching frequently accessed streams and shared data.

Adobe Media Server uses the Real-Time Messaging Protocol (RTMP) but can also be configured to use Secure Sockets Layer (SSL) for increased data security.


The Adobe Connect Server database persistently stores transactional and application metadata, including user, group, content, and reporting information. Adobe Connect Server can use either the embedded database engine (Microsoft SQL Server Express) or the full version of Microsoft SQL Server. Check the Adobe Connect system requirements for the most up-to-date information.

When deploying Adobe Connect Server in a cluster, the full version of Microsoft SQL Server must be used and cannot be installed on the same computer as the Adobe Connect Server. Standard cluster and hot-swap configurations for a Microsoft SQL Server are supported for scalability and failover.

HTML Authoring/Publishing

Adobe Connect Server uses Adobe Experience Manager (AEM), a web content management system, to create and manage HTML-based templates used for event email notifications, landing pages, and user self-registration. Users can also author and subsequently publish web pages using AEM.

AEM requires at least one author and one publisher instance within the Adobe Connect Server deployment when the Adobe Connect Events module is enabled. All web-page authoring is done in the Adobe Experience Manager author instance and replicated in the publish instance.

The publish instance is the read-only view of the web pages that have been authored in the Adobe Experience Manager author instance. Multiple Adobe Experience Manager author and publish instances can be configured within a server cluster to provide increased scalability and failover.


Adobe Connect provides a range of out-of-the-box reports as well as custom reports that can
be configured by customers. Optionally, Adobe Analytics can be used with either Adobe Connect Hosted Multi-Tenant or Adobe Connect Managed Service deployments to provide more robust reporting and analytics for Adobe Connect events. These analytics reports track viewing of landing pages, responses to registration questions, attendance, participation in polls, Q&A,
and file download activity during meetings.

Media Transcoding

Adobe Connect Server provides a number of file conversion utilities to automatically convert popular document formats into high-quality files to display in the meeting room. It converts the PowerPoint file format (e.g., .ppt and .pptx) into small, vector-based files, providing a high-quality, resolution-independent display for all participants. The conversion also accurately reproduces hyperlinks and virtually all of the original animations contained within each slide.

Each Adobe Connect client pre-caches the individual slides when they are loaded into a meeting room, using minimal bandwidth to maintain synchronization across all users and ensuring the lowest latency transitions. Adobe Connect Server displays animations exactly as they appear in the original slides and keeps all hyperlinks clickable. Other supported file formats, such as PDF, are similarly converted.

Adobe Connect Data Flow

Adobe Connect uses the HTTP, HTTPS, RTMP, and RTMPS protocols. RTMP is optimized to deliver real-time, rich media streams. RTMPS is the secure implementation of RTMP.

The data flow paths for connections between both the Adobe Connect client for desktop browsers and the Adobe Connect HTML client and the Adobe Connect Server are described in this section.

Using Adobe Connect Client for Desktop Browsers

Unencrypted Connections

Adobe Connect unencrypted connections use the HTTP and RTMP protocols and follow the paths indicated by the associated numerals (e.g., 1, 2, 3, etc.) in the Adobe Connect Data Flow Diagram above. By default, data in transit is encrypted.

  1. The Adobe Connect client requests a meeting or content URL over HTTP
  2. The web server responds and transfers the content or provides the Adobe Connect client with information to connect to the meeting.
  3. The Adobe Connect client requests a connection to the meeting over RTMP

3a. The Adobe Connect client requests a connection to the meeting but can only connect over RTMPT

4. Adobe Media Server responds and opens a persistent connection for Adobe Connect streaming traffic.

4a. Adobe Media Server responds and opens a tunneled connection for Adobe Connect streaming traffic.

Encrypted Connections

Adobe Connect encrypted connections use HTTPS and RTMPS and follow the paths indicated by the associated letters (e.g., A, B, C, etc.) in the Adobe Connect Data Flow

A. The Adobe Connect client requests a meeting or content URL over a secure connection on HTTPS

B. The web server responds and transfers the content over a secure connection or    provides the Adobe Connect client with information to securely connect to the meeting.

C. The Adobe Connect client requests a secure connection to Adobe Media Server over RTMPS

D. Adobe Media Server responds and opens a secure, persistent connection for Adobe Connect streaming traffic.

Using Adobe Connect HTML Client

Adobe Connect HTML Client uses the standard web server ports to communicate with Adobe Connect Server, including Port 80 (HTTP) and Port (HTTPS).

Note: Only training, webinar, and meeting participants can join using the Adobe Connect HTML client. Presenters/hosts must use the Adobe Connect client for desktop browsers.

Data Encryption

As information flows between Adobe Connect client applications and Adobe Connect Server, industry- standard data encryption methods safeguard the confidential information contained within the traffic.

Adobe Connect Hosted Multi-Tenant—Provides encryption in transit with a single key for all customers, using Transport Layer Security (TLS) encryption and Adobe Connect encrypts passwords stored in the database, but no other encryption at-rest is used.

Adobe Connect Managed Services—Provides both encryption in-transit as well as encryption at-rest. The customer can determine the version of TLS that is most appropriate for their needs. All data is encrypted using AES

Adobe Connect Security Architecture

Administrator features

Customers control users, content, access, and features through the administration controls of Adobe Connect. Customers retain ownership of their content and data. The compliance and control settings are account-wide settings that broadly consist of the following:

  • Disable undesired functionality—Administrators can turn off certain functional modules as needed
  • Disable screen sharing—Administrators can prevent sharing of desktop, windows, or applications. They can also restrict screen sharing to specific applications or prevent specified applications from being shared.
  • Record and retain communications for auditing purposes—Administrators can force recordings for all meetings, log all chat messages in files, and show a notice or disclaimer to all participants. Recordings can also be disabled for all meetings.
  • Control access to meetings—Administrators and hosts can completely disable guest access so that guests can no longer request entry. Hosts can also automatically deny access to specific users and groups. Unlike the previous two categories, meeting access control settings are enforced on a per-meeting basis rather than for the entire system or hosted account.An administrator or limited administrator can also customize the permissions list for a file or folder. These permissions include:
  • Manage—Users or groups with Manage permission for a folder or file can view, delete, move, and edit the file or folder. They can also, view reports for files in that folder, set permissions for the file or folder, and create new folders. However, they cannot publish to that folder.
  • Denied—Users or groups with a Denied permission setting for a folder or file cannot view, publish, or manage this folder or file.
  • Publish—Users or groups with a Publish permission setting for a folder or presentation can publish, update, and view presentations, as well as view reports for files in that folder. However, these users must also be members of the Built-in Author group, as well as have Publish permission, to publish content to this folder.
  • View—Users or groups with a View permission setting for a folder or file can view any content in the folder or an individual file.

Administrators can also give meeting hosts the ability to mandate a passcode for Adobe Connect sessions. If a user incorrectly enters a password five (5) times, the account is locked out for five (5) minutes and the user is notified by email that the account has been temporarily suspended.

Users can reset their passwords to create their own passwords based on the password policy set by the account administrator. Administrators can mandate a password change or set a temporary password for any user. Meeting hosts can lock out new participants, expel current participants, disable remote control, and disable the ability of participants to change their displayed name.

Adobe Connect User Authentication

Adobe Connect uses standard access control lists with password policy options and Transport Layer Security (TLS) encryption to secure access, content, and data. Passwords can be set to expire as well as require certain characters. Administrators can mandate that a password include a number, a capital letter, and/or a special character as well as require passwords to be of a minimum and/or a maximum length. In addition, old passwords can be tracked to prohibit reuse.

Administrators can configure the number of old passwords that can be tracked. Adobe Connect allows administrators to provision user accounts in several ways:

  1. Manual provisioning through the use of a .csv file
  2. Using the Adobe Connect Events module
  3. Using the webservice API
  4. For Adobe Connect Managed Services, using LDAP/AD synchronization

Authentication takes place on the login screen of the Adobe Connect client or through the webservice API. For Adobe Connect Managed Services, administrators can also enable HTTP header authentication as well as LDAP/AD authentication.

Single Sign-On

Adobe Connect provides support for Security Assertion Markup Language (SAML). This feature must be enabled by request to Adobe Customer Support. In addition, several of Adobe’s trusted partners have developed custom solutions for single sign-on (SSO) for all deployment models. These solutions take advantage of the open and published webservice API.

For Adobe Connect Managed Services and on-premise deployments, HTTP header authentication and login page customization for the purpose of redirection, and LDAP synchronization and authentication are also available.

Adobe Connect Central handles application and service entitlement. More information is available here.

Adobe Connect Hosted Multi-Tenant Data Centers

Adobe understands the importance of securing data collection, data content serving, and reporting activities over the Adobe Connect network, composed of Adobe-managed infrastructure. To this end, the network architecture for this Adobe-hosted implementation leverages industry best practices for security design, including segmentation of development and production environments, DMZ segments, hardened bastion hosts, and unique authentication.

Adobe Connect Hosted is hosted on Adobe servers in four (4) locations around the world in a shared cloud (multi-tenant) deployment. These data centers are located in Oregon; Virginia; the United Kingdom; and Australia.

Adobe generally hosts the customer’s deployment in a data center located in the customer’s corresponding region. For Adobe Connect Hosted Multi-Tenant, multiple customer deployments reside on the same cluster of servers.

Adobe Connect Managed Services Data Centers

Adobe relies upon certified cloud infrastructure providers to operate, manage, and control the components from the hypervisor virtualization layer down to the physical security of the facilities
in which Adobe Connect Managed Services operates. These providers also operate the cloud infrastructure used by Adobe to provision a variety of basic computing resources, including processing and storage. This infrastructure includes facilities, network, and hardware, as well as operational software (e.g., host OS, virtualization software, etc.) that supports the provisioning and use of these resources. Adobe requires these providers to adhere to industry-standard practices as well as a variety of security compliance standards.

Adobe certified cloud service providers monitor electrical, mechanical, and life support systems and equipment, and environmental states to help with the immediate identification of service issues. In order to maintain the continued operability of equipment, Adobe cloud providers are required to perform ongoing preventative maintenance.

Data Center Security

Adobe takes the security at all its data centers – whether Adobe owned or leased – very seriously and maintains standards for security best practices as well as security compliance requirements.

Data Protection, Monitoring, and Availability

Segregating Client Data

Adobe Connect Hosted Multi-Tenant relies on application permissions to isolate one customer from another. The only access to these servers and databases is via secure access using the Adobe Connect application. All other access to the application and data servers is made only by authorized Adobe personnel and is conducted via encrypted channels over secure management connections.

Adobe also separates its corporate testing environments from its production environments to avoid use of customer data in testing environments.

Data Storage and Backup

backs up customer content and data for Adobe Connect on a weekly basis, with daily differentials for disaster recovery purposes. These backups are also replicated to a hot failover site that is geographically removed from the primary data center. Adobe tests backups quarterly. The combination of backup procedures provides quick recovery from short-term backup as well as off- site protection of data.

By default, Adobe stores all Adobe Connect data using high-durability storage services provided by its cloud infrastructure partners. To help provide durability, PUT and COPY operations synchronously store customer data across multiple facilities and redundantly store objects on multiple devices across multiple facilities in a provider region. In addition, providers calculate checksums on all network traffic to detect corruption of data packets when storing or retrieving data.

Access Controls

Only authorized users within the Adobe intranet or remote users who have completed the multi-factor authentication process to create a VPN connection can access administrative tools. In addition, Adobe logs all server connections for auditing.


In order to protect against unauthorized access and modification, Adobe captures network logs, OS-related logs, and intrusion detections. Sufficient storage capacity for logs is identified, periodically reviewed, and, as needed, expanded to help ensure that log storage is not exceeded. Systems generating logs are hardened and access to logs and logging software is restricted to authorized Adobe Digital Marketing Information Security Team personnel.

Secure Management

Adobe deploys dedicated network connections in order to enable secure management of the Adobe Connect. All management connections to the servers occur over encrypted Secure Shell (SSH), Secure Sockets Layer (SSL), or Virtual Private Network (VPN) channels and remote access always requires two-factor authentication. Unless the connection originates from a list of trusted IP addresses, Adobe does not allow management access from the Internet.

Secure Network Architecture

Adobe requires all certified cloud infrastructure providers to employ network devices, including
firewall and other boundary devices, to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ACLs, or traffic flow policies, exist on each managed interface to manage and enforce the flow of traffic. Adobe works with our cloud infrastructure providers to enforce the most up-to-date ACLs.

Change Management

Adobe Connect follows a Change Approval Board (CAB) process for any and all changes that could impact customer experience. The CAB process focuses upon enforcing stability and availability, while permitting an agile response to emerging issues, and providing internal process transparency and accountability.

The Adobe Connect release schedule is typically one major release every 12 to 18 months, with a minor release following the major release by six months and patches as needed.

While most maintenance does not require downtime, when it does, a typical downtime maintenance window will fall on a Friday evening from 8pm-midnight Pacific Time. Adobe Connect maintenance windows that include downtime are scheduled on an as-needed basis and are typically used for more involved maintenance (major releases) that will require part of the system to be unavailable for a period of time. There is no option for delaying or scheduling maintenance on the hosted service. All patches, updates, and hotfixes are tested prior to deployment. Prior to deployment, manager approval is required.

All Adobe certified cloud service providers are responsible for authorizing, logging, testing, approving, and documenting routine, emergency, and configuration changes to existing infrastructure in accordance with industry norms for similar systems. Providers schedule updates to minimize any customer impact.

Patch Management

In order to automate patch distribution for Adobe Connect components, Adobe uses internal patch and package repositories as well as industry-standard patch and configuration management. Depending on the role of the host and the criticality of pending patches, Adobe distributes patches to hosts at deployment and on a regular patch schedule. If required, Adobe releases and deploys emergency patch releases on short notice.

Adobe cloud infrastructure providers maintain responsibility for patching systems that support the delivery of IaaS services, such as the hypervisor and networking services.

Firewalls and Load Balancers

The firewalls implemented on all Adobe servers, whether in Adobe-owned data centers or at a certified cloud infrastructure provider, deny all Internet connections except those to Port 80 for HTTP and Port for HTTPS. The firewalls also perform Network Address Translation (NAT). NAT masks the true IP address of a server from the client connecting to it. The load balancers proxy incoming HTTP/HTTPS connections and also distribute requests that enable the network to handle momentary load spikes without service disruption.

Adobe implements fully redundant firewalls and load balancers, reducing the possibility that a single device failure can disrupt the flow of traffic.

Non-Routable, Private Addressing

All Adobe servers containing customer data, whether in Adobe-owned data centers or at a certified cloud infrastructure provider, are configured with non-routable IP addresses (RFC ). These private addresses, combined with firewalls and NAT, help prevent an individual server on the network from being directly addressed from the Internet, greatly reducing the potential vectors of attack.

Intrusion Detection

Both network intrusion detection and host intrusion detection (NIDS and HIDS) are integrated into our centralized security incident and event management system (SIEM) and are continuously monitored by the Digital Marketing Information Security Team. The security team follows up on intrusion notifications by validating the alert and inspecting the targeted platform for any sign of compromise. Adobe regularly updates all sensors and monitors them for proper operation.

Network Monitoring

Monitoring tools help detect unusual or unauthorized activities and conditions at ingress and egress communication points. As with its own data centers, Adobe ensures its infrastructure providers offer protection against traditional network security issues, including:

• Distributed Denial of Service (DDoS) attacks • Man-in-the-Middle (MITM) attacks
• IP Spoofing
• Port Scanning

• Packet sniffing by other tenants

Adobe monitors all its servers, routers, switches, load balancers, and other critical network equipment on the Adobe Connect network 24 hours a day, 7 days a week, days a year. The Adobe Network Operations Center (NOC) receives notifications from the various monitoring systems and will immediately attempt to fix an issue or escalate the issue to the appropriate Adobe personnel. Additionally, Adobe contracts with multiple third parties to perform external monitoring.

Physical and Environmental Controls

Physical Facility Security

Adobe physically secures all hardware in Adobe-owned or leased hosting facilities against unauthorized access. All facilities that contain production servers for Adobe Connect include dedicated, hour on-site security personnel and require these individuals to have valid credentials to enter the facility. Adobe requires PIN or badge credentials—and, in some cases, both—for authorized access to data centers. Only individuals on the approved access list can enter the facility. Some facilities include the use of man-traps, which prevent unauthorized individuals from tailgating authorized individuals into the facility.

Cloud infrastructure provider data centers are housed in nondescript facilities and the provider controls physical access both at the perimeter and at building ingress points using professional security staff, video surveillance, intrusion detection systems, and other electronic means. Authorized staff must
pass two-factor authentication a minimum of two times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff. When an employee no longer has a legitimate business need for these privileges,

their access is immediately revoked, even if they continue to be an employee at our partner. All physical access to data centers is logged and audited routinely.

Fire Suppression

All Adobe data center facilities, whether owned or leased by Adobe, employ an air-sampling, fast-response smoke detector system that alerts facility personnel at the first sign of a fire. In addition, each facility must install a pre-action, dry-pipe sprinkler system with double interlock to ensure no water is released into a server area without the activation of a smoke detector and the presence of heat.

Adobe cloud infrastructure providers provide automatic fire detection and suppression equipment in all data centers. The fire detection system utilizes smoke detection sensors in all data center environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.

Controlled Environment

Every data center facility must include an environmentally controlled environment, including temperature and humidity control as well as fluid detection, to prevent overheating and reduce the possibility of service outages. Adobe requires a completely redundant heating, ventilation, and air conditioning (HVAC) system and always-available facility teams to handle environmental issues that might arise. If the environmental parameters move outside those defined by Adobe, environmental monitors alert both Adobe and the cloud infrastructure provider’s Network Operations Center (NOC).

Video Surveillance

All facilities hosting Adobe Connect services, both Adobe owned and leased from certified cloud infrastructure providers, must provide professional security staff in order to control physical access both at the perimeter and at building ingress points, using video surveillance to monitor entry and exit point access, intrusion detection systems, and other electronic means. Adobe requires that data center facilities also monitor physical access to equipment and may review video logs when issues or concerns arise in order to determine access.

Backup Power

Multiple power feeds from independent power distribution units help to ensure continuous power delivery, 24 hours a day, seven days a week, at all facilities hosting Adobe Connect services. Adobe also requires automatic transition from primary to backup power and that this transition occurs without service interruption. Each data center facility must provide redundancy at every level, including generators and diesel fuel contracts. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Additionally, each facility must conduct regular testing of its generators under load to ensure availability of equipment.

Disaster Recovery

In the event that an Adobe-owned or leased data center is unavailable due to a problem at the facility, a local situation, or a regional disaster, both Adobe and its cloud infrastructure providers follow industry best practices to ensure an effective and accurate recovery.

Risk & Vulnerability Management

Penetration Testing

Adobe approves and engages with leading third-party security firms to perform penetration testing that can uncover potential security vulnerabilities and improve the overall security of Adobe products and services. Upon receipt of the report provided by the third party, Adobe documents these vulnerabilities, evaluates their severity, considers their priority, and then creates a mitigation strategy or remediation plan. Please review our white paper on secure engineering practices for more information.

Incident Response and Notification

New vulnerabilities and threats evolve each day and Adobe strives to respond to mitigate newly discovered threats. In addition to subscribing to industry-wide vulnerability announcement lists, including US-CERT, Bugtraq, and SANS, Adobe also subscribes to the latest security alert lists issued by major security vendors. You can learn more about our incident response programs and systemson

Forensic Analysis

For incident investigations, the Adobe Connect team adheres to the Adobe forensic analysis process that includes complete image capture or memory dump of an impacted machine(s), evidence safe- holding, and chain-of-custody recording.

Customer Data Confidentiality

Adobe treats customer data as confidential. Adobe does not use or share the information collected on behalf of a customer except as may be allowed in a contract with that customer and as set forth in the Adobe Terms of Use and the Adobe Privacy Policy. Adobe Systems Incorporated also certifies to the Privacy Shield Framework.

Adobe Security Organization

As part of our commitment to the security of our products and services, Adobe coordinates all security efforts under the Chief Security Officer (CSO). The office of the CSO coordinates all product and service security initiatives and the implementation of the Adobe Secure Product Lifecycle (SPLC).

The CSO also manages the Adobe Secure Software Engineering Team (ASSET), a dedicated, central team of security experts who serve as consultants to key Adobe product and operations teams, including the Adobe Connect team. ASSET researchers work with individual Adobe product and operations teams to strive to achieve the right level of security for products and services and advise these teams on security practices for clear and repeatable processes for development, deployment, operations, and incident response.

Adobe Secure Product Development

As with other key Adobe product and service organizations, the Adobe Connect organization
employs the SPLC process. A rigorous set of several hundred specific security activities spanning software development practices, processes, and tools, the Adobe SPLC is integrated into multiple stages of the product lifecycle, from design and development to quality assurance, testing, and deployment. ASSET security researchers provide specific SPLC guidance for each key product or
service based on an assessment of potential security issues. Complemented by continuous community engagement, the Adobe SPLC evolves to stay current as changes occur in technology, security practices, and the threat landscape.

Adobe Secure Product Lifecycle

A rigorous set of several hundred specific security activities spanning software development practices, processes, and tools, the Adobe SPLC was designed from the ground up to help keep your information safe and secure when you use Adobe products and services and is integrated into multiple stages of the product lifecycle. Adobe’s SPLC must meet the standard of due care that is reasonably expected by customers, shareholders, partners, Adobe workers, and the business itself within the product lifecycle. Complemented by continuous community engagement, the Adobe SPLC evolves to stay current as changes occur in technology, security practices, and the threat landscape.  Please review our secure engineering white paper for more information about the Adobe SPLC.

Adobe Software Security Certification Program

As part of the Adobe SPLC, Adobe conducts ongoing security training within development teams to enhance security knowledge throughout the company and improve the overall security of our products and services. Employees participating in the Adobe Software Security Certification Program attain different certification levels by completing security projects.

The program has four levels, each designated by a colored ‘belt’: white, green, brown, and black.
The white and green levels are achieved by completing computer-based training. The higher brown and black belt levels require completion of months- or year-long hands-on security projects. Employees attaining brown and black belts become security champions and experts within their product teams. Adobe updates training on a regular basis to reflect new threats and mitigations, as well as new controls and software languages. You can learn more about our security certification program here on

Various teams within the Adobe Connect organization participate in additional security training and workshops to increase awareness of how security affects their specific roles within the organization and the company as a whole.

Adobe Employees

Adobe maintains employees and offices around the world and implements the following processes and procedures company-wide to protect the company against security threats:

Employee Access to Customer Data

Adobe maintains segmented development and production environments for Adobe Connect, using technical controls to limit network and application-level access to live production systems. Employees have specific authorizations to access development and production systems, and employees with no legitimate business purpose are restricted from accessing these systems.

Background Checks

Adobe obtains background check reports for employment purposes. The specific nature and scope of the report that Adobe typically seeks includes inquiries regarding educational background, work history, court records, including criminal conviction records and references obtained from professional and personal associates, each as permitted by applicable law. These background check requirements apply to regular U.S. new hire employees, including those who will be administering systems or have access to customer information. New U.S. temporary agency workers are subject to background check requirements through the applicable temporary agency, in compliance with Adobe’s background screen guidelines. Outside the U.S., Adobe conducts background checks on certain new employees
in accordance with Adobe’s background check policy and applicable local laws.

Employee Termination

When an employee leaves Adobe, the employee’s manager submits an exiting worker form. Once approved, Adobe People Resources initiates an email workflow to inform relevant stakeholders to take specific actions leading up to the employee’s last day. In the event that Adobe terminates an employee, Adobe People Resources sends a similar email notification to relevant stakeholders, including the specific date and time of the employment termination.

Adobe Corporate Security then schedules the following actions to help ensure that, upon conclusion of the employee’s final day of employment, he or she can longer access to Adobe confidential files or offices:

• Email Access Removal

• Remote VPN Access Removal

• Office and Datacenter Badge Invalidation

• Network Access Termination

Upon request, managers may ask building security to escort the terminated employee from the Adobe office or building.

Facility Security

Every Adobe corporate office location employs on-site guards to protect the premises 24&#;7. Adobe employees carry a key card ID badge for building access. Visitors enter through the front entrance, sign in and out with the receptionist, display a temporary Visitor ID badge and are accompanied by an employee. Adobe keeps all server equipment, development machines, phone systems, file and mail servers, and other sensitive systems locked at all times in environment-controlled server rooms accessible only by appropriate, authorized staff members.

Virus protection

Adobe scans all inbound and outbound corporate email for known malware threats.

Adobe Connect Compliance

The Adobe Common Controls Framework (CCF) is a set of security activities and compliance controls that are implemented within our product operations teams as well as in various parts of our infrastructure and application teams. In creating the CCF, Adobe analyzed the criteria for the most common security certifications for cloud-based businesses and rationalized the more than 1, requirements down to Adobe-specific controls that map to approximately a dozen industry standards.

Current Regulations and Compliance for Adobe Connect Hosted Multi-Tenant

SOC 2 is a set of security principles that define leading practice controls relevant to security, confidentiality and privacy. Adobe Connect Hosted is compliant with SOC 2-Type 2 (Security & Availability).

ISO is a set of globally adopted standards that outline stringent security requirements and provide a systematic approach to managing the confidentiality, integrity, and availability of customer information. Adobe Connect Hosted is compliant with ISO

The Gramm-Leach-Bliley Act (GLBA) requires that financial institutions safeguard their customers’ personal data. Adobe Connect Hosted is “GLBA-ready,” meaning that it enables our financial service customers to comply with the GLBA Act requirements for using service providers. Ultimately, the customer is responsible for ensuring compliance with their legal obligations, that our solutions meet their compliance needs, and that they secure the solutions in an appropriate way.

Current Regulations and Compliance for Adobe Connect Managed Services

SOC 2 is a set of security principles that define leading practice controls relevant to security, confidentiality, and privacy. Adobe Connect Managed Services is compliant with SOC 2-Type 2 (Security & Availability).

ISO is a set of globally adopted standards that outline stringent security requirements and provide a systematic approach to managing the confidentiality, integrity, and availability of customer information. Adobe Connect Managed Services is compliant with ISO

The Gramm-Leach-Bliley Act (GLBA) requires that financial institutions safeguard their customers’ personal data. Adobe Connect Managed Services is GLBA-Ready, meaning that it enables our financial customers to comply with the GLBA Act requirements for using service providers. Ultimately, the customer is responsible for ensuring their compliance with their legal obligations, that our solutions meet their compliance needs, and that they secure the solutions in an appropriate way.

The Federal Risk and Authorization Management Program (FedRAMP) is a collection of mandatory standards established by the U.S. Federal Government for security assessment and purchase approval for cloud solutions. Adobe Connect Managed Services is compliant with FedRAMP.

The Health Insurance Portability and Accountability Act (HIPAA) is legislation that governs the use of electronic medical records, and it includes provisions to protect the security and privacy of personally identifiable health-related data, called protected health information (PHI).

Adobe Connect Managed Services is HIPAA-compliant, which means it can enable our enterprise customers to use our solutions in a way that they can meet their obligations under HIPAA regulations. Ultimately, the customer is responsible for ensuring their compliance with their legal obligations, that our solutions meet their compliance needs and that they secure the solution in an appropriate way.

The U.S. Family Education Rights and Privacy Act (FERPA) is designed to preserve the confidentiality of U.S. Student education records and directory information. Under FERPA guidelines, Adobe can contractually agree to act as a “school official” when it comes to handling regulated student data and therefore to enable our education customers to comply with FERPA requirements. Ultimately the customer is responsible for ensuring their compliance with their legal obligations, that our products meet their compliance needs and that they secure the products in an appropriate way. Adobe Connect Managed Services is FERPA-Ready.


The proactive approach to security and stringent procedures described in this paper help protect the security of the Adobe Connect solution and your confidential data. At Adobe, we take the security of your digital experiences very seriously and we continuously monitor the evolving threat landscape to stay ahead of malicious activities and help ensure the protection of our customers’ data.

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Adobe Connect

Date releasedProduct version (service packs)Applications November Adobe Connect Watching recordings in HTML client and Connect Central curriculum improvements July Adobe Connect HTML client for participants and Connect Central improvements December Adobe Connect HTML Client improvements, Login Screen improvements and Connect Central web application improvements October Adobe Connect New HTML5 client (for attendees only), out of the box SAML based single sign on capabilities, HD webcam capabilities April Adobe Connect New meeting entry workflows, continued HTML5 improvements to Connect Central, improved control over audio outputs March Adobe Connect New meeting entry workflows, continued HTML5 improvements to Connect Central, improved control over audio outputs October Adobe Connect New HTML5 interface for Connect Central, new desktop application April Adobe Connect Provides meeting hosts access to the engagement dashboard June Adobe Connect Improvements to the presenter only area for hosts February Adobe Connect Support HTML5 content from Adobe Captivate and Adobe Presenter in virtual classrooms, create offline MP4 versions recordings to support mobile devices, incorporate a new Adobe Connect SDK to add support for HTML5/Javascript versions of custom pods September Adobe Connect Support for HTML5 content within virtual classrooms, local MP4 conversion, updates to integration with Adobe Experience Manager, improvements to analytics dashboard March Adobe Connect September Adobe Connect Screen sharing improvements, whiteboard improvements, use Facebook or Google+ accounts to register for events, improved email reporting, integrations with Salesforce and Microsoft Lync August Adobe Connect Recording and playback enhancements, audio and video enhancements, event module enhancements, training module enhancements Adobe Connect New Event Registration system and Large Webinar support November Adobe Connect TBD November Adobe Connect (SP1: April )Meeting, Training, Events, Adobe Presenter, Communication Server, Edge Servers May Adobe Acrobat Connect Professional 7 (SP1: Dec , SP2: Feb , SP3: July )
(Note: "Professional" was later shortened to "Pro")Meeting, Training, Events, Adobe Presenter, Communication Server, Edge Servers December Adobe Connect 6 (SP1: Feb SP2: July , SP3: Jan )Meeting, Training, Events, Adobe Presenter, Communication Server, Edge Servers (rebranded to Adobe) May Macromedia Breeze 5 (SP1: Jan , SP2: Mar , SP2 Security Update: Oct )Meeting (formerly Breeze Live), Training, Events (new), Breeze Presenter, Communication Server, Edge Servers (new) July Macromedia Breeze 4Breeze Live (new), Training, PowerPoint Plug-In (rebranded Macromedia) UnknownPresedia Publishing SystemTraining, PowerPoint Plug-In

Guide &#; Video
  • Create an audio profile &#; Guide &#; Video
  • Use integrated audio &#; Guide &#; Video
  • Audio Options for Adobe Connect Rooms &#; Guide &#; Video
  • Participant audio options &#; Guide
  • All videos
  • Quick Start Guide 

    Quick Start Guide

    • Create a Seminar
    • Schedule a Seminar
    • Resolve seminar scheduling conflicts
    • Standby mode and scheduling ad-hoc sessions
    • Send Seminar Invitations
    • Guide

      Event Readiness Guide

      • Creating an Event
        • Make sure you are choosing the content that MATCHES your license type: Meeting, Seminar(aka)Webinar Manager, Virtual Classroom (aka)Training
      • Preview and modify a registration or event
      • Change an existing event
      • Send and manage event invitations
      • Create and modify templates and the Event Catalog
      • AEM Webinars Integration with Adobe Connect
    Quick Start Guide

  • View course information and the enrollee list
  • About changes to course content
  • Create curriculum in Adobe Connect
  • Add and delete items from a curriculum
  • Edit prerequisites, test-outs, and completion requirements
  • Manage curriculum ADOBE SUPPORT PAGE
  • No. Adobe Connect runs off of Adobe Flash Player. Flash is installed % of internet connected PC’s. Flash is the #1 software downloaded in the world; if you&#;ve used Facebook or YouTube, you have Flash.

    Adobe Connect versions 10+ utilize HTML5 and can be viewed in browsers.

    Yes. You can download the free Adobe Connect App from Google Play or the Apple App Store.


    No. Each individual Named Host has the ability to host a meeting with up to total attendees. A Named Host may create an unlimited number of meeting rooms, however, the Named Host can only use one of their rooms at any one time and rooms cannot be accessed unless the Named Host is present. Named Hosts must be individuals, not groups or generic logins, and a Named Host license cannot be shared between more than one individual.


    Yes, you can begin recording your meetings at any time. Doing so is simple.

    1. In your meeting room, select the Meeting tab in the menu bar.
    2. Scroll down to &#;Record Meeting&#; and select.
    3. A window will appear prompting you to name the recording. We would advise you do so.
    4. When you are done recording, follow the same steps and select &#;Stop Recording.&#;

    Adobe Connect traditionally provides recordings in FLV format. With the release of , Adobe Connect recordings are not created in the HTML format. HTML provides tremendous quality and interactivity. Recordings can also be converted to the MP4 format for offline viewing.

    Adobe Connect recordings can be edited and indexed in Adobe Connect Central.

    However many participants you have, but it really comes down to as many as your bandwidth can handle. The more you have, the resolution won’t be as great because the display will be so small, but if the room holds you could essentially have

    Adobe Connect is the leader in webcam feeds available. The next best is Zoom with 49 feeds.


    Your webinar&#;s performance can be affected by your computer&#;s connection to the internet, your internet service provider, and the overall internet traffic in your area.

    However many the room holds based on the room size purchased.

    Yes you can, or you can create a new meeting room URL.

    No. You can save it to the shared content folder within Adobe Connect Central. You can then bring the content into your room using the Share Pod.

    1. In the Share Pod, select the drop-down arrow.
    2. Select &#;Share Document.&#;
    3. In the left column of the new window, select &#;My Content.&#; This connects you with the content in your admin hub.
    4. Choose the content you want to share in your room.

    The session ends 5 minutes after host logs out.

    Yes. Up to 20 with MeetingOne’s integrated Audio are available.

    Yes, if using VoIP only or AudioOne only. If utilizing Universal Voice (UV), which allows both VoIP and AudioOne participants to interact with one another in the main conference room, VoIP and AudioOne participants are unable to interact with one another in sub-conference rooms. A MeetingOne customer service representative can discuss functionality details with you.

    MeetingOne Audio (integrated audio/VoIP) integrates into Adobe Connect allowing you to monitor and control participants from the Adobe Connect interface (mute, unmute, breakout rooms, etc.).

    No. We have international audio rates available. We encourage international participants to ALWAYS use the audio feature vs. the VoIP as connectivity can be delayed and spotty so if someone is on VoIP the conversation will be delayed.

    Schedule ahead of time – Schedule the meeting in advance so you can have time to organize all the necessary material and information you will be sharing.  Upload the day before – upload your presentation and supporting documents the day before so you can preview it without time constraints.  Inform your audience – Notify your participants in advance with e-invites or emails with the meeting time, conference number and Adobe Connect Meeting URL.

    We offer an additional service where you can arrange to have an operator assist or facilitate your conference.

    Event Facilitations, Premium Support packages, Branded Adobe Connect Login page, Bulk Upload service, ScheduleOne, Custom usage reporting, Custom development.

    You can contact customer support by dialing or dial *0# from your phone (if using integrated audio) to bring a MeetingOne service representative directly into your meeting.

    MeetingOne is your all inclusive Virtual Conferencing provider, meaning we can give you Audio AND Web conferencing services AND we can facilitate your Events.

    Online instructions are available on our website’s AudioOne Support section.

    Yes, MeeingOne has bi-weekly live webinars and Adobe Connect offers daily on-demand webinars on how to use Connect.


    • Microsoft Internet Explorer 11 or later, Windows Edge browser, Mozilla Firefox, and Google Chrome
    • For HTML Client &#; Google Chrome (v & above), Mozilla Firefox (v & above), and Edge (v & above)

    MAC OS

    • Mozilla Firefox, Apple Safari, Google Chrome
    • For HTML Client &#; Google Chrome (v & above), Apple Safari (v & above), and Mozilla Firefox (v 

    Basic technical support is available for MeetingOne products, 24 hours a day, 7 days a week.

    If you have an urgent matter preventing you from using our services and need immediate attention, please call us!" title="Survey Monkey" target="_blank">How are we doing?">Adobe Connect

  • FAQs
  • Locations

    United States

    One Cherry Center
    S. Cherry St., Suite
    Denver, CO USA
    Toll Free:
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    Module adobe connect event

    Setting the Record Straight on

    Three years ago we decided it was necessary to put a plain-English description of Adobe Connect licensing together. As of March 9th, , Adobe has released Connect and with it a whole new licensing model. So, while our old post about licensing has been a great staple for us and the Connect Community, it seems that it is time to put a new version out, rather than just updating the old post.

    As we have stated in the past licensing for Adobe Connect is probably near the top, if not at the top, of the list of complicated things to deal with in Connect. It often is either not properly explained or not properly understood and customers can get left with deployments that either don’t meet or grossly exceed their needs as a result. This post is intended to be a reference for what the different licensing models do (how they work, limitations, advantages, etc.) but will not discuss pricing. If you are interested in pricing, feel free to contact us directly, [email&#;protected], or through our contact page here.

    Adobe Connect is still available in three different deployment options:

    1.On-Premise (Enterprise) – This deployment is typically hosted on your server(s), and behind your firewall. Since it is a server platform product, it is subject to perpetual licensing. This means that the server software itself and all licensing must be purchased initially, but thereafter (year 2, year 3, etc.) only the Maintenance & Support is required to be purchased annually. M&S is required at time of purchase, and is normally 20% of the total Connect product purchase. In some cases, special exceptions and/or agreements, contracts, etc. have been established and agreed upon by the end user(s) and Adobe, so they may differ. Please visit the Adobe Platinum Maintenance & Support homepage for further details. Please also note that On-Premise deployments can also be a Managed Service offering; meaning that the deployment is an On-Premise installation that is managed by another company.

    2.Hosted (SaaS) – The hosted deployment option is also known and referred to as a Software as a Service (SaaS) model. In this case, your Adobe Connect deployment is hosted on Adobe’s reserved server clusters. That being said, you are behind Adobe’s firewalls. In some cases, having your account Hosted may or may not be the best solution. It is always best to first check with your IT Dept., Systems Admin, etc. to see what may or may not be a requirement. Since there may be several compliance regulations that your institution may need to adhere to, or if you may need full integration with other pre-existing server based products, Adobe’s servers may be able to suffice, but those kinds of questions cannot be answered here and now, as the scenarios tend to vary greatly. Hosted account purchases through resellers typically include baseline standard Adobe Connect Help and Support.

    3.Adobe Connect Managed Services (Enterprise & SaaS) – This deployment is hosted on dedicated server(s) and managed by Adobe Systems. It includes all of the benefits of an Enterprise deployment, (adhering to your firewall settings, LDAP and/or AD integration, etc) but since it requires no internal network administration, it feels like a SaaS deployment. It is a perpetual licensing model where all licensing must be purchased initially, and must be renewed annually. In some cases, special exceptions and/or agreements, contracts, etc. have been established and agreed upon by the end user(s) and Adobe, so they may differ. Please contact us directly if you have questions about the Adobe Connect Managed Services option. A PDF overview on Adobe Connect Managed Services can be viewed and/or downloaded here.

    While the deployment options have stayed the same, Adobe has re-worked the licensing models for Connect. So here is where you will see the changes. I’ll start with the modules that haven’t seen a change. New licensing will have the titles in italics.

    Meeting Module

    • Concurrent User: With this licensing, the total number of licenses you purchase will be the total number of users that can be online in a live meeting at any given time, either hosting or attending a meeting. These licenses are not assigned or applied to named individuals; they are first-come-first-serve. So, if you have Concurrent User licenses, then you can have a single meeting with people, meetings with 1 person each or anywhere in between, so long as the total number of attendees for meetings is less than or equal to your Concurrent User licenses. This model works as a “licensing pool”, the same as the Concurrent Learner licenses described below.

    • Named Host: With this licensing, a Named Host can host a Connect Meeting at any given time of up to attendees. The licensing model itself refers to a named, specific user (cannot be a general login) that is in the Meeting Hosts Group. For instance, if you purchase 15 Named Host licenses, you have the ability to place up to 15 people in the Meeting Hosts Group. Each of the people in that group can have up to attendees (internal users and/or external users, etc.) in any Meeting Room that they’ve created. Each Meeting Host Group member can run any one of their rooms at a given time and they must be present in the room for it to have full functionality. This licensing model is best used for frequent usage in Meeting Rooms, or also very adequate for webinars that will not exceed attendees. Meeting Hosts also get Author rights, described below, which gives them the ability to publish.

    Content to Adobe Connect so it may be displayed in their Meeting rooms. This is currently the most popular licensing model.

    Note: Named Host and Concurrent User cannot co-exist on any Connect deployment, as they are both representative of the Meeting Module.

    Content Module

    • Content Publish – Also known as Author licenses. These licenses are indicative of Content Module within Connect. This will give anyone placed in the Authors System Group the ability to publish Content to Adobe Connect for on-demand access. For instance, if you purchase 15 Content Publish licenses, you have the ability to place up to 15 people in the Authors System Group.

    Note: Content Publish licenses are purchasable for On-Premise Connect deployments, as the Content Module is open to an unlimited number of users. Since you are in control of the amount of disk space available to Connect, you can decide how many individuals you want to be able to push content to the server.

    Training Module

    • Concurrent Learner – With this licensing, Connect is enabled to deploy Curriculums and/or Courses on the system. Any enrolled users will have their results tracked via the lightweight LMS functionality that Connect offers. The concurrency portion translates to having the ability to have up to the total amount of licenses purchased online at any given time, having their results tracked. For instance, if you purchase Concurrent Learner licenses, you have the ability to have up to, but no more than, enrollees online concurrently having their results tracked. Unlimited Curriculums and/or Courses can be created, and you can enroll an unlimited amount of users, but you are capped at how many concurrent licenses you have. So if you have 1, enrollees and only licenses, only enrollees can be tracked at any given time, and the remaining enrollees will have the ability to engage in the training content and have their results tracked once the one of the enrollees have completed the training and are no longer accessing the training content.

      • Changes with Connect – The Concurrent Learner module will be for the creation and delivery of on-demand training. The use of the Virtual Classroom, and delivery of Courses within the Virtual Classroom, is no longer associated with the Concurrent User license.

    • Named Virtual Classroom Manager (NVCM) – With this licensing, a Named Virtual Classroom Manager can create and run a Virtual Classroom at any given time with up to attendees. The NVCM can also create Courses within the Training Module of Connect, but they will only be able to be delivered within a Virtual Classroom as synchronous training. This is a simplification from how the Virtual Classrooms used to work, which was through a combination of your Meeting licensing and Concurrent User licensing. This licensing also comes with access to the Events tool. Meaning that members of the NVCM group can create and manage Events to allow users to self-register for their sessions in the Virtual Classrooms or other objects that they have access to in Connect Central.

    Note: Concurrent Learner and Named Virtual Classroom Manager licenses can co-exist on any Connect deployment. If you have both, then the ability to deliver both synchronous and non-synchronous training will be available.

    Webinar Rooms

    • Named Webinar Manager (NWM) – In an effort to simplifiy the old Seminar Room licensing and more closely align with offerings from other competitive products, a new licensing option has been created. The Named Webinar Manager is similar to a Named Host for the Meeting module. NWM licenses are assigned to members of the new Webinar XXX Managers group, where the XXX will be the number of attendees that that manager can have in their session. NWM licenses will come in , and seat capacities, and also include the Events module. The NWM can create as many instances of their webinar room as they want/need, but can only run one at a time. NWM must be present in the Webinar room for it to run.

    • Shared Webinar Rooms – These Webinar rooms work the same as the old Seminar rooms but are only available in capacities of , and seats. Anyone may be assigned as a Seminar Administrator group (formerly known as the Seminar Host group) and can run a session in those Webinar rooms. Sessions must be scheduled as they have been in Connect 9 to get access to the full licensing limit. Unscheduled sessions can have full access to the licensing limit if no pre-scheduled sessions will cause a conflict.

    Note: Named Webinar Manager and Shared Webinar Room licenses can co-exist on any Connect deployment.

    Events Module [Updated]

    • Named Event Manager – With this license, an account can be given the ability to create and manage Events within Connect. An Event is a portal that is created to allow external users to view upcoming Events and self-register for those events. This can take the workload of creating new users off the account administrator(s) and provide a customizable and embeddable catalog of live and on-demand events being offered from within your Connect account.The trick to effectively creating and managing events is having access to the objects in Connect that need Events. So, if you are creating Events for Meetings, be sure you have access to where those Meetings reside in the Meeting Library. If you are creating Events for Content, be sure you have access to where the Content resides in the Content Library. If you are creating Events for Trainings*, be sure you have access to where the Courses or Curriculum are in the Training Library.

    • *Note: If Events are going to be linked with Training objects, be sure to have your user registration setting to create Registered User accounts, instead of guest accounts. Guest user accounts won’t properly track interactions and pass/fail status with Training objects.

    If you are a current Adobe Connect customer, you will be given a grace period to change any existing licensing over to the new licensing offerings. If you don’t have any licenses that are changing, then you don’t need to worry about anything, Adobe Connect will remain the same for you.

    If you are a new customer or an existing customer looking to add new functionality to your Connect deployment, you will only be able to purchase under the new licensing moving forward.

    And there you have it, the new licensing for Adobe Connect as of March 9th, If you have any questions or comments, feel free to post them below. You can also contact us directly and we’ll do all we can to help you move forward with your Adobe Connect needs.

    Adobe Connect Events Module Overview

    Adobe Connect

    The Remote Learner Adobe Connect Pro activity module provides the officially sponsored integration method between Moodle and Adobe Connect Pro. It was developed in conjunction with the Remote-Learner development team and Adobe Inc. It is designed to simplify the use of synchronous events within Moodle. It provides a single sign on between the two systems with easy event creation and management.

    The module allows users to create Adobe Connect Pro meetings by adding an activity instance and providing the meeting name, url (optional), start time, end time, meeting template and a public or private meeting setting.

    There is also support for Moodle groups so that users who are only a part of a group can join meetings that are only for their Moodle group.

    Any user who creates or joins a meeting will have their account created on the Adobe Connect server (if one doesn't exist) and they will be signed in automatically using HTTP header authentication. So as long as the user is logged into Moodle they will never have to enter in user credentials to get access to an Adobe Connect meeting.

    This module creates 3 roles: Adobe Connect Host, Presenter and Participant in Moodle to reflect the roles on the Adobe Connect server. Users can be assigned these roles through Moodle and they will have the corresponding roles on the Adobe Connect server when they join.

    The activity module will also display meeting recordings (if there are any) that are available.

    Disclaimer:  If you have a Adobe Connect Pro hosted account the single sign-on or external authentication will not work; as Adobe has disabled external authentication for hosted account.


    Now discussing:

    Creating Custom Adobe Connect Events Pages

    by Jorma Jennings

    June 17,

    The Events module of Connect allows you to create a micro-site that lets people self-register to gain access to any object in your Adobe Connect account. Events can point to live Meetings or Seminars, or on-demand recordings or documents. After registering for events users can receive email notifications of Registration Approval, Reminders of the event, Follow up emails and more. There is also reporting to show who registered, attended, and how they interacted in the Event.

    Events show their real value for organizations by:

    • Creating customized and uniquely branded Event pages
    • Utilizing rich HTML emails that are sent based on specific conditions
    • Reporting on registration activity and attendance of the event
    • Allowing attendees to create their own user accounts, removing this from the account Admin’s plate

    Beyond the basic Events functionality, there is the ability to create custom Event and Email templates for use with one or multiple Events. This allows you to have unique branding or messaging for every Event you run in Connect.

    These customizations can be done through Adobe Connect’s instance of AEM (Adobe Experience Manager) which is a WYSIWYG HTML editing tool. A fancy way of saying it is a visual editing tool that does not require you to know HTML code. To get into this editing tool you will need to be a member of the Event Administrator group. Then, you can follow these steps:

    • Navigate in Connect Central to Event Management and then either Event Templates or Email Templates.

    • On that page select the Edit template link.

    • When editing/creating templates, we strongly advice against changing the default templates, as there is no easy path back to the original setup if you do change it. To prevent this click on the Shared Templates section in the Events Templates or Email Templates menu on the left.

    • Select the desired template you wish to make a modified version of and click the copy button on the right.

    • Then select where to save it (Shared will be seen by all Event mangers while Private will only be seen by you.

    • Then give the Template a new Name and click Copy.

    • Alternatively, you can select the Create New Template button and then select which template you want to copy and then give it a name and location to save. Then click Create.

    • Now in the editing UI, you can click on any component and modify or remove it. Double clicking on something will open the editing dialog and right clicking will open a menu to select different actions.

      Edit Dialog:

      Right Click Menu:

    • There will also be the AEM toolbox (My term, not official Adobe. Adobe calls is the component box but that feels like a bad name to me.) which gives you the ability to drag and drop new items on to your template. A full description of all the Adobe Connect section of the AEM toolbox can be found here:

    • Any item in that tool can be drug onto and placed in your new template to be edited and customized. Once you have the look and feel that you want, you will need to select Activate Template on the second tab in the AEM toolbox. Before you select this version of a Save function, your changes will only be seen here in the editor. Once you select Activate Template all Events using this template will get the customizations.

    • Now that it is activated, you can reference it in Events. For Event Templates, either find an existing Event and select the Edit Information tab or create a new Event and in the Event Templates drop down menu you should see your new Template.

      For Email Templates, navigate to the Email Options of an existing event or get to that part of the Wizard when creating a new Event and select  your desired email from the drop down menu.

    And now you are using your Custom Templates. Keep in mind that this feature can be used to create new templates with general branding and messaging that apply to multiple Events or when creating a unique experience for a single Event. You should be able to create as many custom templates as you need, so be sure to have a clear naming convention to use so you know exactly what all your beautiful new templates are.

    If you have any further questions about Event Templates, please reach out to your dedicated Customer Success Manager. If you are interested in getting set up with Adobe Connect, contact us today!


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