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SkyControl 3.0 Manual


[[editing note: copyright page placeholder line to force a page break

2016 Vivint, Inc. All rights reserved.

Vivint and its respective logos are registered trademarks or trademarks of
Vivint, Inc. in the United States and other countries. All other trademarks are
the property of their respective owners.
Getting Started Guide, Version 3 (for panel firmware version A.01 3.x)
Designed by Vivint. Printed in China or U.S.
Document P/N: 77-600000-002-CS Rev A.0
Panel P/N: V-MP2-345, Panel M/N: CP01
Started Guide

Welcome to Vivint SkyControl 1

Your Touchscreen Control Panel 2
Arm the Security System 3
Disarm the Security System 4
Emergency and Fire Protection 5
Smart Home Automation and Control 6
Add Users and Configure System Access 7
Remote Control with Web and Mobile Apps 8
Acknowledge and Clear Alert Notifications 9
Customize Your Panel and System 10
Frequently Asked Questions (FAQ) 11
Regulatory, Service, and Warranty Information 12
Welcome to
Vivint SkyControl
Thank you for your purchase and welcome to your new
Vivint SkyControl panel, our latest innovation in smart
home security and automation technology.
This guide will help you quickly get to know and start
using your SkyControl panel, as well as the exciting
state-of-the-art features and services offered by the
Vivint Smart Home system. After reading, keep this
guide in a handy location as a convenient reference.

Get support
For additional support, and to learn more about your system through our
online help resources including how-to videos and complete step-by-step
instructions, please visit .
To chat with a Vivint representative click the chat icon at .
To contact Vivint Customer Care call 1.855.819.8137.
For faster assistance, make sure you are ready to:
1. Provide your account number.
2. Describe any relevant alert notifications.
3. Have access to your touchscreen panel.

Stay connected
Follow Vivint at

Join Vivint at

Follow Vivint at

Visit the Vivint Neighborhood at

Your Touchscreen 2
Control Panel
Vivint SkyControl monitors and manages your integrated smart
home system, including security sensors and automation devices.
The touchscreen panel is the hub of the system, providing critical
status information, event notification, video and audio commun-
ication, and access to device configuration and operation.

Touchscreen display
When the touchscreen is green the security system is ready to arm, when it is
gray the system is disarmed, and when it is orange the system is armed.
The status bar provides Menu access and shows system information.

The navigation bar indicates the security mode and provides device access.

Home button display

When the Home button is green the security system is disarmed.
When the Home button is red the security system is armed.
Arm the Security 3
Arming your system activates monitoring of the security sensors*
(doors, windows, motion) in order to protect your home from
intrusion. If a sensor is triggered when the system is armed, an
alarm results and the Monitoring Station contacts you through
Vivint Live, the two-way voice communication on the panel.

When the Home button is green , press the Arming icon , and then:
Arm your system to Stay mode by dragging to the left. The Exit Delay
timer will count down. Use Arm Stay when you want to be able to stay
protected while at home. Arm Stay activates all perimeter sensors
(i.e, door/window) but not the interior sensors and motion detectors.
Arm to Away mode by dragging to the right. The Exit Delay timer will
count down. Use Arm Away when you want to protect your home while
you're away. Arm Away activates all of the security sensors.

Silent ExitUse this option to mute sounds during your exit this time.

Turn off Entry DelayUse this option to turn off the delay timer, so
that the system arms immediately rather than waiting to count down.

For more information about security, go to .

*Some 24-hour sensors such as smoke and CO detectors, panic pendants, and
flood sensors are always active and can trigger an alarm 24x7x365.
Disarm the 4
Security System
Disarming the security system deactivates monitoring of security
sensors (but does not disable the sensors basic functionality) and
prevents an alarm from being triggered. Disarming also shuts off
any alarm currently in process.

Press the Arming icon and disarm the system by dragging down and
entering your personal code (PIN).

When armed in Stay mode, you can use the Quick Exit feature to let someone
leave your home without triggering an alarm (and without having to disarm).
Emergency and 5
Fire Protection
The Emergency button is found at the bottom left of your
SkyControl panel. Use this button in case of an emergency. Note
that just pressing this button does not trigger an alarm.

When you press the button, the Emergency screen appears with three options:

Use the Emergency buttons

1. Press and hold the appropriate Panic, Emergency, or Fire button for at
least 2 seconds until the alarm sounds.
2. The panel will send a signal immediately and a Monitoring Station
representative will confirm the emergency through Vivint Live, which is
the two-way voice communication at the panel. If no one at your home
responds, the representative will call your emergency contacts. If the
first emergency contact cannot be reached, Vivint will dispatch the
authorities and continue trying to reach your emergency contacts.

About fire and carbon monoxide alarms

Your home may be installed with fire and carbon monoxide (CO) detectors as
part of the comprehensive smart home security system. This safety feature is
enabled 24 hours a day, 365 days a year.
In the event of a fire, smoke, or CO gas emergency, that specific detector
automatically activates your security alarm. The detector will emit a loud
alarm, and the panel will also emit a loud intermittent alarm to warn you. The
panel alarm continues for four minutes or until you enter your PIN at the panel.
For more details about fire safety and alarms, go to .
Smart Home Automation 6
and Control
Vivint SkyControl offers integrated, intelligent home automation
and communication with smart connected devices* that can be
accessed and controlled either directly at the panel or remotely
with the Vivint apps on your laptop, tablet, or smartphone.

At the panel, access your connected devices via the navigation bar.

Lock and unlock doors Watch camera views and videos

At the Home or Security screen, Press the camera icon to access your
press a door lock icon to see its cameras, view live video and clips, and
current status, and to lock and configure settings such as motion
unlock the door. detection, video recording, and more.
Adjust thermostat settings Control lights
Press the temperature icon to view Press the switch icon to access the
thermostats, set custom schedules, outlet control modules, and turn on/off
and configure other settings. and dim lights.

View device status and configure settings

To view and configure settings for each of your devices, press the Menu icon >
Settings > and then Devices. Select the desired device from the list.

*Note that smart home features and capabilities will vary depending on the
devices installed, which can include: door locks, door and window sensors,
motion sensors, key fobs, indoor and outdoor cameras, doorbell camera,
thermostat, outlet control modules, data storage, and much more.
Add Users and Configure 7
System Access
As the primary admin user you can add other users to your Vivint
Smart Home system, like family members and trusted individuals,
and specify their access rights. Give them access at the panel or
remotely through the web and mobile apps. You can also custom-
ize user-specific access to your home with unique door lock PINs.

Add users and configure permissions

Press the Menu button > Settings > Users and Permissions > and Add New .

At a User page*, you can grant permissions, assign PINs, and remove the user.

Invite users to control your system remotely

You can also grant (and revoke) remote access privileges to users so they can
control your system remotely via the web and mobile apps. Once you've sent a
remote access invitation, the recipient has 48 hours to accept it.

*For information about the Duress User and duress signals, see the FAQ page.
Remote Control with 8
Web and Mobile Apps
You, and your invited users, can control your Vivint system from
anywhere and anytime with a laptop, tablet, or smartphone using
the Vivint Sky apps . The app interface closely resembles the
panel touchscreen making it familiar and easy to use.

What you can do with the web and mobile apps

With the web app and mobile apps (for iOS and Android devices) you can:

Arm and disarm the security system Lock and unlock doors
View system status and activity Adjust thermostat settings
Add users and configure access Turn on/off and dim lights
Watch camera views and videos And more!

Download and install the mobile app

Go to the App Store (iOS) or Google Play (Android), search for the Vivint Sky
app, and install it. You can also go to to learn more.

Sign in to the web and mobile apps

At your web browser, go to and enter your email and password.
On your mobile device, open the app and enter your email and password.
Acknowledge and Clear 9
Alert Notifications
SkyControl continually monitors security sensors, smart home
devices, and the panel itself to ensure optimal performance and
communicate timely status information via the panel and apps.
Whenever events or conditions are detected that require your
attention, the panel displays an Alert notification (in the case of
emergency alerts it also beeps) until the alert is acknowledged.

The following components/conditions are monitored and can trigger an alert:

Input power to the panel aaaa Panel tampering

Panel communications Sensor tampering
Sensor communications Panel and sensor batteries

Acknowledge and clear alerts

When the Alert icon displays, press the icon and read the alert in order to
acknowledge it. After you acknowledge an alert, the panel will stop beeping.
You must resolve the issue that triggered the alert in order to completely clear
it. For example, you must replace batteries in order to clear a low battery alert.

View system messages

In addition to alerts, the panel can receive system messages about software
updates, regional severe weather reports, etc.
When the Message icon displays, press the icon and read the message. If
the message is critical, such as a severe weather alert, the panel will display
pertinent details and beep to further warn you of possible danger.
Customize Your Panel 10
and System
You can easily customize the appearance and behavior of your
SkyControl panel as well as how the entire Vivint Smart Home
system interacts and communicates. Features and settings you
can adjust to your own preference include display brightness and
timeout, volume (separately for the panel, doorbell speaker, and
other sounds), sensor-specific chimes, voice alerts, and more.

Press the Menu button > Settings > and then Panel .

Configure and control your smart devices

As mentioned on the Smart Home Automation and Control page, you can
configure each of your system's connected devices and how they interact with
each other, including video cameras, doorbells, door locks, sensors, lighting
controls, thermostats, and more (depending on your installation). You can also
use predefined and custom rules to optimize system-wide operation to best
meet your specific needs.
Access and configure your devices from the panel or with the Vivint Sky apps.

Frequently Asked 11
Questions (FAQ)
Read these common questions to learn more about your system.
What should I expect in an alarm situation?
Burglary alarm, emergency, or fire alarm Vivint will attempt to contact you
through your panel via Vivint Live to confirm the alarm, ask for your verbal
password, and determine the nature of the emergency. If no one answers,
Vivint will call your first emergency contact. If no one is available to confirm
the alarm, Vivint will dispatch the authorities and continue trying to reach your
emergency contacts (unless prohibited by local regulations).

How do I send a duress signal?

The duress code is for situations when you need emergency personnel sent to
your home but don't want to alert an intruder that you are sending a signal. For
example, if you are being forcibly held in your home and need to disarm your
panel, you can use this code to stop the panel from beeping while simultan-
eously alerting Vivint. When we receive a duress code, we will immediately
dispatch the police to your home without attempting to contact you.

Press the Arming icon, press Disarm , and enter the duress code. A duress
signal will be sent. Although the panel will be disarmed and appear normal, we
will receive the signal and send help immediately. (When your system was
installed, you were informed of the duress code. If you have forgotten your
code, see the Duress User under User Settings, or call Customer Care.)

How do I change sensor batteries?

Occasionally the panel will display a "low battery" alert to indicate that a
specific sensor or device needs to have its batteries replaced. Typically, this is
a very quick and easy procedure. Simply go to the identified sensor (motion
detector, door/window sensor, etc.), remove the cover and/or open it,
replace the batteries, and then replace the cover or close the sensor. Once
replaced, the "low battery" alert is cleared. For more information, you can also
go to to see video tutorials and how-to instructions on
how to replace batteries for Vivint sensors and devices.

How do I manage my home online?

To manage your home online, go to and log in with your email
address and password. You can also access your system from the online
account center by visiting . Once logged in, click the
Control My Home icon.
Regulatory, Service, and 12
Warranty Information
For complete regulatory compliance information, go to:

CAUTION: Unauthorized changes or modifications could void the

users authority to operate the equipment.

Service information
Your local Vivint Smart Home Pros technician is the person best qualified to
service your system. Should your system require service due to ordinary wear
and tear while under contract, we will repair or replace the equipment for free.
Note that trip fees may apply.


There are no user-servicable parts inside the control panel. For
service, repair, or product upgrades, contact Customer Care.

For all inquiries about the warranty and related service, call Vivint Customer
Care at 1.855.819.8137.

Warranty information
For the complete warranty and service plan, including details about terms and
conditions, go to:

Account information
Install date:

Service number:


Vivint Home Security and Home Automation Part 2: Devices & Onboarding

In the first piece of our three-part review of the Vivint Smart Home Security and Automation platform, we took you through the company's entire installation process. In this article, we are going to help you learn more about connecting your own smart home devices to the Vivint platform, whether you own these products now or plan to add them soon.

Onboarding Smart Locks

Before onboarding any connected devices to the Vivint system, it's important to know the platform is based on a Z-Wave wireless protocol — meaning most Z-Wave devices will work with on the Vivint platform, especially smart locks and lights. Z-Wave is a secure wireless connectivity protocol designed exclusively for smart home devices, based on a mesh network topology: products in the network act as signal repeaters. What's attractive about Z-Wave is the wireless signals easily travels through most walls, floors and ceilings as well as routes around obstacles to get a secure connection between your devices. Z-Wave has an operating range of 100 meters — or 328 feet — in an open-air building environment, and it's commonly used by most home security platforms because it creates a strong, secure network.

In our test house, we started by connecting a smart lock to Vivint's platform, as it's commonly one of the first connected devices a smart homeowner buys. We had a Yale Assure Smart Lock with Z-wave on the back door, so we asked our Vivint installers to connect the device to the SkyControl platform.

At first, the Vivint panel did not recognize the smart lock. Vivint's installation team suggested we do a factory reset on the Yale Assure to troubleshoot. I was pleasantly surprised the Vivint team was familiar with the Yale Assure Lock, and once we did factory reset, the Vivint panel picked up the lock and connected to our system, letting us control the lock through the Vivint app or SkyControl panel which is now called Vivint Smart Hub.

Vivint Smart Home Mobile app.Control your smart locks through the Vivint app.GearBrain

If you own a Yale Assure Lock and want to pair it to the Vivint platform as well, first delete the Assure lock's wireless connection. Then, put in the lock's master code and press *, then 7 *, then * 3*. The Vivint panel will then be able to discover and connect to your system. Any issues, and your Vivint installer should be able to connect it for you.

If you don't have a door lock, but want Vivint to install one, the company usually installs Kwikset's smart locks, which are Z-Wave compatible. For our test house, they installed the Kwikset SmartCode 888, a Z-Wave smart lock which goes over any single cylinder deadbolt lock, and has backlit keys. Vivint's team did a nice job of matching the lock's finish with our door handle. We like how the lock also comes with both keys and a keypad, letting you give people codes or a key if they need to gain access to your home.

The next product we connected to the system were Philips Hue smart lights, which are compatible with Z-wave and other wireless protocols because they use a hub. Vivint's system also works with GE Z-Wave Lights and GoControl Z-Wave Plus. We had no problem pairing the Philips Hue lights to the SkyControl panel, but note that you can only dim and turn your smart lights on and off from the control panel. To get them to change colors or have them blink when the alarm goes off, you'll need to use the Philips Hue app.

Philips Hue Smart Lights with Bridge on desktopPhlilips Hue smart lights work with Vivint Smart Home Security Systems.GearBrain

Another third-party device we linked up was a Nest Pro smart thermostat, a good, connected device to help you save money on your heating and cooling bills. However, it's important to know before installing a smart thermostat, what type of wiring you have behind your current thermostat. Many are hard-wired to your system, and require a C-wire or common wire to power them. If you take off your existing thermostat and see only two wires, this means you don't have a C-Wire. You still have two options: one, install a battery-powered smart thermostat or hire an HVAC professional to come install a C-Wire for you. (This might cost between $300 to $600 depending on where you live and if you're friends with an HVAC guy.)

Since we didn't have a C-Wire on the thermostat in our test house, we had Vivint install a Nest Pro thermostat, which you can only get if installed by a professional (not sold at retail). The Vivint team took off our old thermostat, checked the voltage, and offered either one by Nest or the Vivint Element. We chose the Nest Pro Smart Learning Thermostat, went to, and gave Nest permission to connect to Vivint.

Nest Pro thermostat works with Vivint Smart  Home System.Nest Programmable Thermostats work with Vivint Smart Home System.GearBrain

Once we gave the device permission to connect, Nest sent a code to type into the Vivint panel. Once connected, we were able to link to the Vivint panel and app, and control the Nest thermostat. You can also control through the Nest app if you want. Once it's installed, Nest will ask you if you want to run Smart Assistant, the AI feature used to learn how to best heat and cool your home. We recommend you choose this option.

When installing Nest, we had a small issue finding the right place on the wall. We ended up using a special mount to secure the smart thermostat on the wall, and some people found the color a little off-putting. You can paint the mount to match the color of your wall, however, but that is an added step some might not want to do.

Buy Nest Thermostat at Best Buy

Smart Speaker Assistants – Google Home or Amazon Echo Devices

Vivint platform also works with Google Assistant and Amazon Alexa enabled devices. If you have a Google Home, Google Home Mini, Amazon Echo, Echo Dot or any other Amazon Alexa enabled device, you can control the Vivint system by making requests aloud. Vivint will also offer you either device to add to your system prior to installation. We had an Amazon Echo in our test house, and chose to test that system with Vivint, finding the experience pretty easy: you open your Amazon Alexa app, go to the Vivint skills and follow the instructions. Once your Echo connects to Vivint, you'll be able to use voice commands, like "Alexa, tell Vivint to lock back door" or "Alexa, ask Vivint to arm my security system, stay." We didn't test Google Home but Vivint installers told us it works similiarly as Amazon Alexa. (Check out The GearBrain, our smart home compatibility checker to see the other compatible products that work with Amazon Alexa and Google Home/Home Mini devices as well as other smart home connected devices.)

Vivint Smart Home Skill for Amazon Alexa.Amazon Alexa Skill for Vivint Smart Home SystemGearBrain

Additional Smart Home Devices

When connecting devices to a smart home system, you do need to note the number of ports your home router has to support these devices. Most home Wi-Fi routers have four ports to connect smart home gadgets. In our test home, we ran into a problem. Our router was already pretty full with a home computer, Vivint and Philips Hue's hubs connected to it, along with a few other smart home hubs to power a connected weather station, smart lights, switches and motion sensors. We get this is not the norm. If you do run into this problem, Vivint will provide you an additional router — but you do have to pay for it. If you have an extra one laying around, you can just ask your Vivint installer to hook it up for you.

Security of Your Wireless Connection

A big concern consumers have today centers around the security of the wireless connection between their devices and router. Most smart home devices don't have security protocols built into them and are prone to hackers. Consumers need to make sure their wireless connection is secure, and one way is by purchasing IoT security devices, like Cujo or Dojo. Vivint's system actually has its own Wi-Fi router, which works across a private, encrypted Wi-Fi network that doesn't rely on a homeowner's network. According to Vivint, they are always evaluating the integration of other IoT devices, including security devices like CUJO, with the goal of finding the best ways to enhance the performance and security of all the smart home products across the system. This is good to know as the industry moves forward and hackers and devices get smarter.

Sign Up for Vivint Here


Overall, we found Vivint's onboarding of smart devices to its platform very easy, and Vivint helped us trouble-shoot any issues to its system. If you have a Z-Wave device, more than likely Vivint will be able to pair the device with its platform so you can control or access these devices through one app. If you don't currently have a Z-Wave device — but are thinking of adding them — make sure to speak with Vivint's customer service before buying any of device. Vivint only supports Z-Wave devices they sell and integrate into your system, or you can check Vivint's website for more information, to make sure you buy the right device.

To learn more about installation of connected devices from Vivint, click here. Next will be our final, overall review of the Vivint Smart Home Security and Automation system. Click here to see what we have to say overall about Vivint.

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Frontpoint and Vivint are two prominent home security companies that sell security equipment and plans in the U.S. and Canada. In this article, the This Old House Reviews Team analyzes both providers’ equipment, professional monitoring plans, and pricing in order to provide a Frontpoint vs. Vivint comparison to help you determine which offers the best home security to suits your needs.

Our Take

Frontpoint has a much longer trial period and sells more affordable security equipment than Vivint. However, Vivint provides professional installation and offers less expensive monitoring plans. Both Frontpoint and Vivint offer video surveillance, smart home compatibility, and multiple security packages.

Frontpoint vs. Vivint: Side-by-Side Comparison

Get a Free QuoteVisit siteVisit site
This Old House Rating9.7 / 108.5 / 10
24/7 Monitoring
Monthly Monitoring Cost$44.99–$49.99$29.99–$44.99
Contract LengthMonth-to-monthNone if equipment is purchased upfront
Trial Period30 days3 days
Professional Installation
DIY Installation
Mobile App Access
Motion Detection
Smart Home Compatibility
Video Surveillance
Video Streaming Capability

Frontpoint vs. Vivint Overview

Frontpoint Overview

Founded in 2007, Frontpoint is recognized as the first nationwide home security company to include smart security in every system. Frontpoint has been awarded for its top-notch customer service, and our Reviews Team named it one of the best home security companies of 2020.

To learn more about Frontpoint, view plans and security packages here or give the company a call at 833-823-5612.

 Pros & Cons of Frontpoint

✔ DIY installation✘ Professional monitoring plans are more expensive than others
✔ Equipment is very affordable✘ Doesn’t offer option of professional installation
✔ Lengthy trial period✘ Limited customer support hours of operation
✔ Month-to-month contract length✘ Professional monitoring is performed by a third party
✔ 24/7 professional monitoring✘ Not available in Las Vegas or Henderson, NV, nor in the Canadian province of Quebec.

Vivint Overview

Founded in 1999, Vivint is recognized for its in-house equipment development and professional monitoring services. Vivint was listed among Fast Company’s 50 Most Innovative Companies in 2017, and our Reviews Team named this company among the top home security companies in the industry.

To learn more about Vivint home security, view plans and packages here or contact the company at 855-740-4217.

Pros & Cons of Vivint

✔ Over 20 years of experience in the home security industry✘ Trial period is very short
✔ Sales representatives are also the installers, so they have a thorough understanding of the company’s systems✘ No option for DIY installation
✔ Security system be controlled via voice, key fob, or mobile app✘ Only the premium security package comes with video monitoring
✔ Integrates with a variety of smart home devices✘ Equipment cost is high compared to other home security providers
✔ In-house, 24/7 professional monitoring✘ Not available in Maine and only available in limited Canada provinces

Frontpoint vs. Vivint Packages

Both Frontpoint and Vivint offer a variety of security and life safety devices for homeowners. Learn more about each company’s equipment below.

Frontpoint Packages

Feature"Safe Home Starter" Package"Safe Home Everyday" Package"Safe Home Select" Package"Safe Home Preferred" Package
Hub and Keypad✔ 1 included✔ 1 included✔ 1 included✔ 1 included
Door/Window Sensor✔ 2 included✔ 3 included✔ 4 included✔ 5 included
Motion Sensor✔ 1 included✔ 2 included✔ 2 included✔ 2 included
Glass Break Sensor
Smoke and Heat Sensor
Indoor Camera

Frontpoint offers five different equipment packages: Safe Home Starter, Build Your Own package, Safe Home Everyday, Safe Home Select, and Safe Home Preferred.

  • “Safe Home Starter” Package: The Safe Home Starter package includes one Frontpoint hub and Frontpoint keypad, two door/window sensors, one motion sensor, one yard sign, one set of window decals, and one door sticker.
  • “Safe Home Everyday” Package: The Safe Home Everyday package includes nine items. Compared with the Safe Home Starter package, this plan offers one additional door/window sensor and one additional motion sensor.
  • “Safe Home Select” Package: The Safe Home Select package includes 12 items. This package includes a smoke and heat sensor and a glass break sensor, along with four door/window sensors.
  • “Safe Home Preferred” Package: Safe Home Preferred, Frontpoint’s premium package, comes with 14 items. This is the only package that comes with an indoor camera for video monitoring, and it includes five different door/window sensors.

“Build Your Own” Package: This security package lets homeowners purchase the security items they want separately.

Here are the security items the company sells, broken down by category:

  • Control Panel: Frontpoint Touchscreen, extra keypad
  • Intrusion: Door/window sensor, motion sensor, glass break sensor, garage door tilt sensor
  • Environmental: Smoke and heat sensor, carbon monoxide sensor, flood sensor
  • Cameras: Indoor camera, doorbell camera, outdoor camera, premium indoor camera
  • Home Automation: Smart door lock, wireless light control, light bulb
  • Accessories: Keychain remote, panic pendant, yard sign, window decals, door stickers

Vivint Packages

Feature"Vivint Smart Hub Starter Kit" Package"Home Security System" Package"Smart Home Control" Package"Video Security" Package"Smart Complete" Package
SkyControl Panel
Smart Entry Sensors (2)
Voice Control
Motion Sensor
Smart Smoke Detector--
Element Thermostat---
Smart Lock---
Smart Garage Door Opener---
Doorbell Camera---
Outdoor Camera---
Ping Indoor Camera---

Vivint sells five different equipment bundles. The company allows homeowners to purchase extra cameras, sensors, and detectors as needed with these bundles.

  • “Smart Hub Starter Kit” Package: This is Vivint’s most basic equipment package. The most significant item it includes is the Smart Hub, the touch screen panel that is the command center of the security system. It also includes two smart entry sensors, one motion sensor, one water sensor, and $100 toward additional sensors.
  • “Home Security System Bundle” Package: The home security system bundle includes everything in the Smart Hub Starter kit plus a smart smoke detector that is capable of unlocking smart locks in case of an alarm. This equipment bundle is designed for homeowners that subscribe to the company’s Smart Security plan.
  • “Smart Home Control Bundle” Package: This bundle contains everything in the plans above plus a smart garage door opener, a smart door lock, and a smart thermostat. This bundle is designed for homeowners who subscribe to the company’s Smart Home Control plan.
  • “Video Security Bundle” Package: This plan includes everything in the Smart Hub Starter Kit, plus an indoor camera, outdoor security camera, and a video doorbell. It also comes with Vivint Smart Drive, a storage device that saves all playback recordings. This bundle is designed for homeowners who subscribe to the company’s Smart Home Video plan.
  • “Smart Complete Bundle” Package: The most comprehensive equipment bundle, Vivint’s Smart Complete bundle includes everything in the Smart Home Control bundle plus the security devices in the Video Security bundle.

Frontpoint vs. Vivint Monitoring Plans

Frontpoint and Vivint both offer multiple professional monitoring plans that homeowners can choose from. Below, we cover the benefits that come with each plan.

Frontpoint Monitoring Plans

FeaturesInteractive PlanUltimate Plan
100% wireless & cellular
24/7 professional monitoring
Automated system check
Crash and smash protection
Expandable and portable
Geo-location services
Mobile alert and notifications via email and text
Remote access and control
Sensor history
Unique user codes
Motion triggered alerts
Night vision enabled
Light control
Live video streaming
Smart lock control
Video and image history

Vivint Monitoring Plans

FeaturesSmart Security PlanSmart Home PlanSmart Home Video Plan
24/7 professional monitoring
Mobile app
Smoke and CO monitoring
Medical alert system
Smart home features and integrations
Video monitoring

Frontpoint vs. Vivint Pricing

In terms of pricing, Frontpoint’s equipment is more affordable than Vivint, but Vivint’s professional monitoring plans are less expensive than Frontpoint.

Frontpoint Pricing

Pricing"Safe Home Starter" Package"Safe Home Everyday" Package"Safe Home Select" Package"Safe Home Preferred" Package
Package Price$99.00$295.94$383.92$479.90
Price with Monthly Financing$17.00$25.00$32.00$40.00

Frontpoint’s pricing is relatively straightforward and can be viewed in the tables below. Homeowners who choose the company’s Build Your Own package can calculate their anticipated cost using the prices listed on the company’s website.

Frontpoint charges $44.99 per month for its Interactive plan and $49.99 per month for its Ultimate plan.

Vivint Pricing

Pricing"SkyControl Starter Kit" Package"Home Security System" Package"Smart Home Control" Package"Video Security" Package"Smart Complete" Package
Equipment Cost$599$709.98$1,049.95$1,379.95$1,789.92
Optional Monthly Financing Cost$9.98$11.83$17.50$23.00$29.83

Vivint gives homeowners a few options in terms of pricing structure. If homeowners pay for all of their equipment upfront, they can pay month-to-month for monitoring services. If they want to finance their equipment, they will need to bundle it with monitoring services and sign a five-year contract with a monthly payment.

Here are the prices for Vivint’s monitoring services:

  • “Smart Security” Monitoring Plan: $29.99/month
  • “Smart Home” Monitoring Plan: $39.99/month
  • “Smart Home Video” Monitoring Plan: $44.99/month

Our Conclusion

Both Frontpoint and Vivint have solid reputations and offer a variety of equipment packages and professional monitoring plans. If you’re looking for a provider that offers professional monitoring but prefer DIY installation, consider Frontpoint. If you’d like professional monitoring and installation, then Vivint may be the better option.

To get a free quote from Frontpoint or Vivint, use the tool below.

If you’re not sure whether Frontpoint or Vivint is right for you, see other top-rated security providers in the table below.

Compare Top-Rated Home Security Providers

Get A Free QuoteView PlansView PlansView Plans
Equipment Prices$149–$1,249Bundled with contract$200+
Monitoring Prices (Per Month)$6.00-$20.00$29+$15.00–$25.00
Contract RequiredNo contract36 month contractNo contract
Professional Installation$99+$99+$79
DIY Installation
24/7 Monitoring
Motion Detection
Smart Home Compatibility
Mobile App Access✔ With interactive monitoring
Video Surveillance✔ With SimpliCam purchase
Video Streaming Capability✔ With SimpliCam purchase

More on Competitors

Our Rating Methodology

The This Old House Reviews Team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing out products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.

Frequently Asked Questions

Is Vivint better than ADT?

Vivint and ADT were both named among the best home security companies by our review team. We named ADT as the best overall home security provider and Vivint as the best provider for smart home integration services.

Can Frontpoint be hacked?

Frontpoint systems are secured by bank-grade encryption, which is typically 128 or 256-bit AES. As such, Frontpoint is very unlikely to be hacked.

Does Frontpoint work without Wi-Fi?

The Frontpoint Hub can function without Wi-Fi by using cellular communication. However, many homeowners choose to connect their Hub to Wi-Fi as a backup communication method.

To share feedback or ask a question about this article, send a note to our Reviews Team at [email protected].


Vivint Smart Home Security Review

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Vivint is high-end security at a price to match, but its tech and full-service experience make it worth it.

With Vivint home security, your imagination sets the limits. Vivint security systems offer killer customization, high-end smart home integrations, and professional installation.

Vivint can come at a high price, but impressive new security cameras and one app for everything are just two reasons that Vivint’s smarter home security systems are worth the price of admission. We believe in this brand so much that it's our number one pick for best security system.

Pro Heading


Pro BulletTotal customization
Pro BulletPro install, maintenance, repairs
Pro BulletPortable, wireless equipment
Pro BulletMonth-to-month contract option
Pro BulletMobile app with every plan
Pro Bullet$0 down with consumer financing
Pro BulletQuality equipment, advanced security features
Con Heading


Con BulletHigher overall costs
Con BulletLingering customer service woes
Con BulletLimited third-party smart home integration

Vivint Home Security review

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Here's everything you need to know about Vivint home security

Vivint cameras

Compare Vivint monitoring plan costs

All of Vivint’s professional monitoring plans come with a $49 installation fee and the option to get started for $0 down with third-party consumer financing. The contract length for all plans is 42 to 60 months, or if you pay up front, there's no contract at all.



Monthly fee

Smart security features

Learn more

Smart Security MonitoringVivint Sky Control Panel$29.99Vivint appView Packages
Smart Home MonitoringVivint smart home$39.99 Vivint app
Voice commands
Smart thermostat
Smart lighting
Smart door lock
View Packages
Smart Home Video MonitoringVivint equipmentStarts at $44.99All Smart Home plan features plus:
Smart Deter
Package protection
Live video streaming
View Packages

Info current as of 09/23/2021. Offers and availability may vary by location and are subject to change.

Are Vivint security systems right for you?

When we call Vivint a high-end, full-service home security system, we’re not kidding around. Here’s a quick look at what you’ll get from a Vivint home security system:

  • 24/7 professional monitoring
  • Professional installation
  • Total customization to fit your home
  • Personal introduction to the system and the Vivint app
  • Vivint smart home app to control everything
  • Smart security cameras, including a doorbell camera, with advanced safety features
  • Professional maintenance and repairs
  • Lifetime equipment warranty
  • Multiple contract options

Even though Vivint systems have made big improvements to its customer policies, including a $0 down financing option and the chance to go contract-free with an outright equipment purchase, it’s still a pricier security system.

To take full advantage of Vivint home security systems' advanced tech and high-end security features, you’ll pay upwards of $40 a month, compared to the average $31 monthly pro monitoring cost among the security systems we’ve tested and reviewed.

That said, we think this is a case of “you get what you pay for”—and with Vivint, you get a whole lot of security innovation and quality service for your monthly fee.

If you’ve got room in your security budget and want the reassurance that comes with professional installation and cutting-edge home security equipment, Vivint should top your list.

Icon Yes  LightNo
DIYAmazon, Google,
Z-WaveView PackagesRead review

Info current as of 09/23/2021. Offers and availability may vary by location and are subject to change.
Full ADT disclaimer

Vivint pricing and contracts

Vivint’s going to cost you more overall. But you get what you pay for, and Vivint is one of the only home security companies that’s constantly innovating and adding new bells and whistles to its equipment and app offerings.

Instead of delivering the same white-label equipment and cookie-cutter app that many other companies do, Vivint made its own—a big reason why the company’s higher prices are worth it.

And the addition of a no-contract option for professional monitoring shows that Vivint’s listening—and responding—to the demands of home security customers.

Payment and contract options

Vivint offers a few payment options. You can choose Vivint Flex Pay and finance the cost of equipment (which will be on top of your monthly monitoring fee), or you can pay for your equipment up front and pick up monitoring on a month-to-month basis. If you go the contract route, you’re looking at a commitment of 42 or 60 months. (That’s five years!)

But Vivint recently told us that you can put $0 down when you choose to finance so that long-term contract might be worth it for little to nothing due up front.

If you pick the no-contract option, the up-front equipment cost can run you upwards of $1,000 to outfit your home with the basics. That’s a lot of sticker shock, especially when you look at DIY security companies like SimpliSafe that offer basic equipment packages starting under $300.

Vivint isn’t going to be a cheap home security option, and we think that’s okay. It’s more of a luxury brand, like ADT, that offers you a full-service home security experience—it’s perfect if you have a larger home or want complete customization.

For homes with multiple points of entry or busy households with lots of people coming/going, the extra security provided by smart locks and alerts makes a lot of sense. Plus, Vivint’s smart thermostat can slash energy costs—especially if your home’s got a never-ending stream of traffic that hikes up your heating and cooling bills.

vivint ping camera mounted on the wall

Vivint home security tech and equipment

Rather than employing a third-party distributor, Vivint designs most of its own equipment. All Vivint devices function using Z-Wave and are wireless (including Vivint security cameras and the Element thermostat), which makes the equipment transportable.

Equipment that moves with you

That means you can take your Vivint equipment with you if you move. Or you can reconfigure your sensors without leaving giant craters in the walls.

Not all home security systems that are as comprehensive and high-tech as Vivint are that easy to move—with ADT, you usually have to leave all of your equipment behind and start over if you change your address. And, because you own your Vivint equipment, you only pay for it once, which makes a big difference over the lifetime of your security system.

Vivint home security is 100% cellular, which is one of the most effective and secure connections for any security system. But without a Wi-Fi or landline backup (like SimpliSafe), the cellular connection limits availability if you live in a rural area or somewhere else with little to no cell service.

Professional installation

Another caveat is the company’s insistence on professional installation. This ensures that your system is set up properly—down to the last motion sensor—but if you prefer a DIY solution like Frontpoint, this might make Vivint a less appealing option.

Vivint smart home equipment

Vivint ping camera
Vivint Doorbell Camera Pro

Vivint Doorbell Camera Pro

Vivint smart lock
Vivint window door sensor
Vivint Sky Control Panel
Vivint Element Thermostat

Vivint Element Thermostat

Vivint key fob
Vivint carbon monoxide detector

You can learn more about all the devices offered by Vivint in our Vivint equipment guide.

Vivint tech and equipment standouts

Vivint Outdoor Camera Pro and Video Doorbell Pro

Vivint’s latest security camera offerings are smarter—and more proactive—than most other security cameras we’ve seen. We got a private demonstration of these Vivant cameras in action for our Vivint review, and we were impressed.

The coolest new feature is how the Vivint Doorbell Camera Pro and the Outdoor Camera Pro use sound and light to help scare off prowlers before they do damage. The feature is called Smart Deter and Vivint has created it to detect “lurkers” who are up to no good. When the lurker is detected, the camera will make an audible sound—like a whistle—to shoo away the potential intruder.

It may seem simple, but it's genius. And seeing it in action was delightful. It was surprising to see how startled the lurkers were and how quickly they ran off after Smart Deter went into action.

This is the type of tech that works to prevent a burglary before it happens. Because that’s the main goal of any security system, we like how fresh and effective this new feature seems to be.

You can learn more by reading our Vivint security camera guide.

Light Bulb

Water safety feature

Vivint has released a new free feature for the Vivint Outdoor Camera Pro that aims to make your backyard safer. It lets you create an additional detection zone around your pool using the Vivint app. When someone enters the detection area, the camera will automatically record a clip and send a notification to your phone.

Vivint Smart Hub: Vivint smart home system

For years, Vivint was a standout with its innovative Vivint SkyControl Panel that was the first to offer built-in two-way voice communication. And now Vivint is making smart home and security history again with its new Smart Hub that acts as a smart home hub and can support up to six security cameras.

The most impressive part is that Vivint has solved the problem of multiple cameras bogging down your home Wi-Fi connection. Because security cameras use Wi-Fi to stream live security video, the more cameras you have, the slower your Wi-Fi gets.

But the Vivint Smart Hub has home video technology that lets you set up all the cameras you need to keep an eye on your home without eating up all your bandwidth.

The Vivint Smart Home app is an easy way to keep tabs on your home 24/7 no matter where you are. You can check the live video feed from your home’s security cameras or remotely arm and disarm the Vivint alarm system from your phone.


Hack vivint skycontrol

Vivint branded 2GIG GoControl panel hacked, compromised and disabled

So basically, they say “enable rf jamming detection” (which by default is disabled)

This effectively would render nearly every single Vivint panel vulnerable as they lock out panels with Q65 disabled. No Vivint panel will be able to detect the jamming. (I doubt Vivint intends to backend over 800,000 panels to enable Q65 in any event, and from what I can gather this isn’t even a configurable option on the skypanels) Not to mention that most Vivint systems only have a handful of sensors, and no Image sensors at all (which operate on 900mhz frequency instead of the normal 345mhz frequency of the normal sensors)

If say the front entry (or any signal entry point is suppressed), and there are no image sensors or other interior sensors like pir motions…than the system will fail because multiple sensors are not triggered…

Another problem I see with this is the fact that Lamb states he is able to intercept the unencrypted data transmissions (of the, I assume, 345mhz signal communications), and “spoof” the sensor data packs so the control panel thinks it is getting legitimate transmissions from sensors that are actually jammed and unable to communicate.

My understanding is that all of the sensors constantly send unencrypted, open transmissions to the panel (supervision/sensor status), so even interior sensors like the pir motions can in theory be intercepted and then spoofed, so instead of an “Open/Activated” the panel receives normal “OK/closed” supervision/sensor status from the jammed/spoofed sensors.

Even though I think 2GIG is blowing smoke, we will all find out soon enough as Logan Lamb plans on demonstrating his method of disabling the panel and circumventing the rf jamming detection next week at Blackhat.

How to get into programming mode on a Vivint Sky Pannel

How do I reset my sky vivint panel?

Tap Displays, then tap on the panel you want to reboot. Tap Reboot, and then Yes to confirm.

Click to see full answer.

Similarly, it is asked, how do I get rid of vivint Sky Control Panel?

Remove the panel coverRemove the screw at the top of your panel with a screwdriver. To remove the panel cover, push the two tabs on top and pull the cover out and down. Hang the panel cover on the back plate using the white safety strip. Don't be alarmed if you hear beeping.

what happens if I cancel vivint? Vivint is inflexible when it comes to canceling their auto-renewing contracts. You must pay the remainder of the contract in full at the time of your cancellation. VIvint only allows for a no-penalty cancellation in cases of death and bankruptcy.

One may also ask, how do I cancel vivint?

Tap the camera icon in the menu bar of your Vivint Smart Home app. Tap the camera that you would like to turn on/off Playback for. Tap the settings gear icon in the top right corner. Use the toggle next to Playback to enable or disable the Playback feature for the selected camera.

How do I reset my Vivint panel?

Vivint Router - Restore Factory Defaults. There are two methods to restore the factory defaults on your router: Hardware: Press and hold the Reset button on the back of the router for 10-15 seconds, then release.


You will also be interested:

ADT has been in the home security industry for a long time, and its signature lawn signs are readily recognizable. Another great home security option, though, is available through Vivint. Both providers made our list of the best home security companies and offer great tools and services, as well as smart-home integration. But how are they different?

We examined both ADT and Vivint and considered their plans, costs, and equipment. Here, we break down the differences between the two home security companies and make recommendations on what kind of customer might benefit most from each.

Our Take

ADT is slightly cheaper than Vivint, and it offers more customization options. Vivint Smart Home, though, provides more updated technology for your house’s security system, including advanced smart-home integration.

Compare ADT vs. Vivint

Get Free QuoteVisit siteVisit site
Reviews Team Rating9.1 / 108.5 / 10
Trial Period30 days3 days
Contract Length36 monthsNone, if equipment is purchased up front
Monthly Monitoring Cost$27.99–$59.99$36.99–$59.99
InstallationProfessional onlyProfessional only
24/7 Monitoring
Motion Detection
Smart Home Compatibility
Mobile App Access
Video Surveillance
Video Streaming Capability

ADT vs. Vivint Overview

ADT Overview

ADT home security has assisted millions of customers in the last 140 years. With 24/7 customer support and a six-month money-back guarantee, ADT provides home security solutions that suit many budgets.

Here are some benefits to ADT:

  • Longevity and a good reputation in the industry
  • ADT has the largest nationwide network of monitoring centers
  • Six-month money-back guarantee on installation and monitoring fees*

*Certain restrictions apply.

Vivint Overview

Vivint offers home security technology that is fully integrated into your smart home, and it has excellent mobile app integration. With 20 years of experience in home security systems, Vivint emphasizes wireless security and easy DIY installation.

Here are some of the major selling points for Vivint:

  • Integrates with third-party smart-home devices like Google Nest, Amazon Echo, etc.
  • Highly customizable system that is easy to use and understand
  • Great mobile app integration that allows full control of your home

What Do ADT and Vivint Have in Common?

Though both companies have different approaches, ADT and Vivint share some common ground. Here are some ways they are similar:

  • Types of security equipment: Both services strive to provide the most up-to-date technology in professional monitoring. Both services are able to secure your home with high-end home security cameras, smoke detectors, water sensors, and much more.
  • Mobile App Integration: Both feature an easy-to-use mobile app that allows you to monitor your home from your smartphone, as well as receive alerts and stream video.
  • No Third-Party Provider: Both companies provide their own monitoring rather than utilizing a third-party provider.

How Are ADT and Vivint Different?

Though ADT and Vivint have similar equipment and tools, they also have different approaches to home security:

  • Monthly Monitoring Cost: Vivint charges slightly more—a little over $5—than ADT for its monthly monitoring cost.
  • Money Back Guarantee: ADT offers an impressive six-month money back guarantee while Vivint has the standard 30-day guarantee.
  • BBB Rating and Accreditation: ADT is accredited by the Better Business Bureau (BBB) and has an A+ rating, while Vivint is not accredited by the BBB and has a C- rating.*

* Better Business Bureau ratings and customer review scores are subject to frequent change. These details are accurate as of April 17, 2021.

ADT vs. Vivint Packages

ADT Packages

FeatureThe Essentials PackageADT Pulse® Remote PackageADT Pulse® + Video PackageADT Pulse® Home Automation + Video Package
Keypad panel
Motion sensor
Remote key fob
Panic button
Wireless door and window sensors
Mobile app integration-
Indoor camera--
Outdoor camera--
Doorbell camera--
Smart lock---
Smart plug---

ADT home security features a few different contract options that can cover customer needs. Customers who do not need smart-home integration may enjoy The Essentials Package, which features 24/7 alarm monitoring, panic buttons, wireless door and window sensors, and a motion sensor. Other packages, such as the ADT Pulse® Remote Package and the ADT Pulse® + Video Package, include more smart devices. Both packages offer specific smart-home integration and professional monitoring capabilities, and then the ADT Pulse® Home Automation + Video Package builds upon both of them while adding a smart lock and smart plug.

Note: A 36-month monitoring agreement is required for customers (24 months for California residents).

Vivint Packages

FeatureVivint Smart Hub Starter Kit PackageHome Security System PackageSmart Home Control PackageVideo Security PackageSmart Complete Package
SkyControl Panel
Smart entry sensors (2)
Voice control
Motion sensor
Smart smoke detector--
Element thermostat---
Smart lock---
Smart garage door opener---
Doorbell camera---
Outdoor camera---
Ping indoor camera---

Across five different equipment bundles, Vivint allows you to build your smart-home security system from the ground up. Vivint’s base-level equipment package, the Smart Hub Starter Kit, provides you with a touch-screen command center for the security system. It also provides one water sensor, one motion sensor, two smart-entry sensors, and $100 toward additional sensors. The Smart Complete package is the most comprehensive, with outdoor cameras and a doorbell camera.

ADT vs. Vivint Pricing

ADT Pricing

PricingThe Essentials" PackageADT Remote PackageADT Video Lite PackageADT Video + Home Automation Package
Weekly Cost$7/week$13/week$15/week$15/week
Monthly Cost$27.99/month$53.99/month$59.99/month$59.99/month

For base package installation, ADT costs $99 for qualified customers. Keep in mind that upgraded packages will require additional installation fees, and additional fees may apply for customers requiring a cellular hookup. Monthly monitoring prices range between $36.99 and $59.99, and you can pay it with either a credit card or automatic bank withdrawal.

Vivint Pricing

PricingSkyControl Starter Kit PackageHome Security System" PackageSmart Home Control PackageVideo Security PackageSmart Complete Package
Equipment Cost$599$709.98$1,049.95$1,379.95$1,789.92
Optional Monthly Financing Cost$9.98$11.83$17.50$23.00$29.83

You have the option to purchase your Vivint equipment with a single, up-front payment or to finance it all. If you pay up front, your monitoring services will be billed on a month-to-month basis. If you choose to finance Vivint’s equipment, the costs are bundled with monitoring services in a five-year contract with monthly payments.

Vivint’s professional monitoring contracts and prices are:

  • Smart Security Plan: $29.99/month
  • Smart Home Plan: $39.99/month
  • Smart Home Video Plan: $44.99/month

ADT vs. Vivint: How It Works

How Does ADT Work?

After you have purchased a plan with ADT, a professional will come to your house to install your new ADT system. They will set it up and test it for you, and after it is running properly you can control everything from the control panel provided by ADT and from the mobile app.

When there is an alert to your sensors, ADT will attempt to contact you to confirm whether or not an emergency is happening. Then, one of ADT’s monitoring centers will notify the proper authorities and dispatch them.

How Does Vivint Work?

Vivint offers free home installation for its security equipment.

When your Vivint sensors are triggered, a representative from Vivint will contact you to confirm that an emergency is occurring. If you are in trouble or the representative cannot reach you, police will be notified and dispatched immediately to your home.

Our Conclusion

Both ADT and Vivint provide security and safety to millions of customers throughout the United States through excellent customer service and great equipment. In fact, Our Reviews Team has named both to our list of best home security companies of 2021. If you are looking for the most comprehensive, adaptable, and extensive home security service provider, ADT can meet your needs. Vivint, on the other hand, is perfect for anyone looking for smart-home integration and the most cutting-edge technology in the home security industry.

To get a free quote and obtain more information about ADT or Vivint, use the tool below.

If you are still unsure whether ADT or Vivint is right for you, compare both to other top-rated security providers in the industry below.

Compare Top-Rated Home Security Providers

Get a Free QuoteVisit siteVisit siteVisit site
Monitoring prices (per month)$6–$20$15–$25$44.99 to $49.99 per month
Contract requiredNoMonth-to-monthNo
24/7 monitoringAvailableAvailableAvailable
Professional installation$99 and up$79Not available
DIY installationAvailableAvailableAvailable
Mobile app accessYesYes, with interactive monitoringYes
Motion detectionYesYesAvailable
Smart home compatibilityYesYesYes
Video surveillanceYesAvailable, with SimplicamAvailable
Video streaming capabilityYesAvailable, with SimplicamAvailable

Our Rating Methodology

The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.

Frequently Asked Questions

Can you negotiate with Vivint Smart Home?

Yes, you can negotiate with your Vivint sales representative when you set up a contract with Vivint. You might negotiate about your options to purchase all your equipment up front in one payment or determine monthly finance options.

Do wireless cameras work without the Internet?

With any wireless security camera network, Vivint or ADT, your options become limited without Internet access. You can still record video, but you will not be able to access a live video stream, and you will not be able to receive security alerts from your system without the internet.

Can ADT be easily hacked?

ADT does not have any current red flags for hacking risks. There have been previous reports of ADT cameras being hacked, but they were limited to a specific model of digital video recorders.

To share feedback or ask a question about this article, send a note to our Reviews team at [email protected].


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