If people are getting your text messages but you’re not getting theirs then it’s kind of a one way conversation and that doesn’t work very well, or if you’re not receiving texts at all then that can be even more frustrating. You’re in luck though because there is a fix.
First of all the best news is that your phone is not broken. The chances that you need a replacement are slim to none. It’s just locating the actual cause of your issue that might take a little effort. It’s going to be either something on the phone itself causing issues or something on your wireless network provider’s end. First we’ll start with what you can do before getting into contacting your service provider.
Clean up your texts
Texts can add up pretty fast, if you save most of your text messages instead of deleting them then your phone might just be getting a little clogged up. Go through your SMS messages (Short Message Service, also referred to as text messages) and delete the ones you don’t need. After you clean up your messages power cycle (power off count to 10 then power it back on) and see if any texts start coming through (if texts don’t get delivered they can often be stored on your service providers network for a couple of days before getting deleted, that’s how you get texts even if your phone is powered off). Note: I recommend that you power off your phone at least once every couple of days for a healthier happier phone, plugging in your phone to charge for the night doesn’t count as being off. Think about the last time you powered your phone off and just let it rest for 5 min, if it’s been a while try to make it a habit.
Checking your apps
Applications can cause funny problems on smart phones; if you downloaded or installed an app for texting then it could certainly be that app causing issues. Especially if your phones software just got updated, your operating system might now be up to date but the app might not be. Check and see if there is a new version of the application available. If there is go ahead and update it and see if that helped. Note: you should be able to send a message to yourself in order for you to test your device and make sure it’s now both sending and receiving texts correctly.
If updating your apps didn’t help then I recommend you remove them. Start with any third party apps (applications that you downloaded yourself) that have to do with messaging then start removing any apps you downloaded around the time that your problem started.
Perform a reset
Once you have cleaned up your texts and your apps and if you’re still having issues then it might be something in the phone itself causing problems. This can be a number of things, a bug, a glitch, a virus (viruses are not too common on phones yet, but they can and do happen), or most likely something just picked up online.
As a sort of last resort to determine if it is an issue on the device itself you need to perform a Factory Data Reset. Don’t Panic it’s not as bad as it sounds, and chances are extremely high that it WILL fix your issue, you just need to backup all your information before actually proceeding with the reset. There are quite a few articles on this site that will walk you through how to backup and reset your type of phone (click here for specific instructions if you have an Android Smartphone). Most smart phones have automatic backups these days so the process of saving your information shouldn’t be too bad at all.
Looking at the Service
If you perform a factory data reset and wiped everything from your phone and you still cannot receive text messages then the issue is going to be to be something network related. This might include a bad SIM card or simply something on your service provider’s end. Not necessarily a down tower or anything like that, it could just be something related to your specific phone or account, something like a provisioning error. Note: if this started happening after an exchange or cross upgrade or regular upgrade then your information might just not be correct in their system.
Give your service provider (AT&T, Sprint, T-Mobile, Verizon, etc) a call and ask them if there is anything that they can see on their end that would be causing problems, such as any changes to the account, any holds, routing changes, forwarding options etc. also have them check and make sure that their system is communicating correctly with your specific phone.
If you get a good rep they should be able to locate the issue pretty quickly. I don’t want to get into too many details as to what they can do on their end, because you really have little to no control over it but let me advise that if/when you do call your Wireless Provider DON’T call them on the phone that’s having the issues, and make sure you have that phone with you in case they need to grab any important information from it. Depending on your service provider, they should be able to basically disconnect you and then reconnect you to their network to get a stronger connection and get your problem fixed. Note: I know that I mentioned power cycling earlier but, powering off your phone then powering it back on often connects you to the closest tower as well, and power cycling can be a good temp fix in many situations.
In any case you shouldn’t need to do an exchange or buy a replacement, if it was the antenna on the phone or a hardware issue like a physical piece on the phone that was malfunctioning then you wouldn’t be able to make or receive calls or do any texting for that matter. Do the backup then reset first and if that doesn’t work contact your wireless service provider and try and get a representative that knows what they are doing, not just a sales agent (they should be able to transfer you accordingly), so your wireless provider can get you up and running correctly again from their end, and then you should be good to go.
Enjoy your ability to receive messages again and of course to text properly. Remember not to text and drive, and don’t hesitate to leave a comment below or check out the rest of the site for other phone tips and information.
How to Fix An Android Phone Not Receiving Texts
If your phone can send but not receive text messages, you may want to know why this happens. Here in this post, you can get some reasons for this issue and read some ways to fix it.
Instant communication has made Smartphones so popular, and the inability to receive messages hampers our ability to respond promptly to the texts you get. But sometimes it occurs that your Android phone has stopped receiving text, or even can’t send messages.
Why Android phones would stop receiving text messages and how to fix? Fortunately, all the solutions to this problem won’t take much time to complete. So, in this article, we are going to take you through the reasons and help you fix the problem.
Also Read:How to Fix Android Phone/Tablet Won’t Stay Connected to Wi-Fi >
Why Is My Phone Not Receiving Texts
The most common reasons why Android phones can’t receive messages should be the network, a sending and receiving device, and the messaging app. Because they have to work normally so that SMSs can be exchanged between two Smartphones. In case either of these components is malfunctioning, the message will be delayed or it won’t be delivered at all.
If the network or the carrier is experiencing a temporary problem, there is nothing you can do but be patient and wait for the service to be restored. Sometimes your device may have poor reception because of your current location, and before doing anything else you should check if your device doesn’t have the signal.
Also, enabling the Airplane mode on your device will prevent it from receiving texts, and you must make sure that it is disabled.
Effective Solutions to Fix Android Stopped Receiving Texts
Solution 1. Delete Old Messages
One reason that you can no longer receive messages can be that you already received too many texts. The easiest way to fix this is to delete old messages from your phone. Here’s how:
Step 1: Open the messaging app on your phone and tap on the three-dot icon.
Step 2: Choose the settings option from the menu that appeared on the screen, locate the Manage SIM card messages setting, and tap on it. You can then choose if you want to delete all messages from your phone or just those you no longer need.
Also Read:How to Retrieve Deleted Text Messages from Android >
Solution 2. Check the Blocked Numbers List
Sometimes you may unintentionally add some of your contacts to the block numbers list. Once you do this you won’t be able to receive calls or messages from them. Going through your list of blocked contacts is the easiest way to determine if the number from which a text message was sent was accidentally added to this list.
Solution 3. Increase the Text Message Limit
Smartphones have the maximum number of text messages they can store, and once this limit is exceeded they stop displaying SMSs that were sent to you. Simply increasing the device’s text message limit will fix the problem and you can do this in just a few taps. Here’s what you need to do:
Step 1: Access the messaging app from the device’s home screen and then tap on the three-dot icon. Choose the Settings option from the menu and pick the Text Message Limit feature.
Step 2: Proceed to increase the device’s text message limit and confirm the changes by tapping on the Set button.
However, you should keep in mind that the steps for changing an Android’s text message limit may vary from model to model.
Solution 4. Restart the device
A simple reboot of your phone may do the trick. Your device may freeze or glitch for a broad range of reasons and a quick restart may fix the problem and enable you to see the messages that were sent to you.
Although the process of restarting an Android phone is not identical on all models, usually you just have to press and hold the power button until the Reset option along with the Power Off and Screenshot features appears on your screen.
Solution 5. Clear the cache
Although we don’t always pay any attention to it, the cache can slow down an Android device significantly. The cache is basically the data that is stored automatically so that a request for that data can be processed more quickly.
This data occupies space on your device and sometimes it can slow it down, which is the reason why you should clear the cache of the messaging app on your phone regularly.
Step 1: Head over to the Settings menu and search for the Apps submenu. Tap on it once you locate it and start scrolling through the list of apps until you find the device’s native messaging app.
Step 2: Tap on the Storage option and then proceed to clear the Data and Cache. Restart your phone afterward and check if it can receive messages.
Solution 6. Update the Phone’s OS
Outdated OS can cause lagging of the apps you are using to communicate with your friends, which is the reason why it is important to keep the operating system on your device updated. Even though most Android devices initiate the OS update automatically, you must restart them so that the update can be completed. Failing to update Android OS can cause a variety of issues including difficulties with receiving text messages.
Detecting the reason why your Android phone stopped receiving messages may require using different solutions to this problem until you find the one that resolves the issue. In most cases rebooting the device is sufficient to restore its ability to receive SMSs.
Additionally, you can clear the cache or perform a system update if the issue persists after a restart. We hope that this article has helped you resolve any problems your Android phone had with receiving text messages. Leave a comment and let us know.
Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.
'Why am I not receiving text messages on my iPhone?': How to fix common iPhone messaging problems
- If you're not receiving text messages on your iPhone, there are several common problems you can easily fix.
- Your first steps should be to restart your iPhone and make sure you have wireless service.
- If those simple fixes don't get you up and running, you can also check to ensure your Messages app is properly configured in Settings.
- Visit Business Insider's homepage for more stories.
Your iPhone is probably a phone in name only – odds are good that you spend a lot more time texting than talking.
But if your Messages app is not working or you are having trouble getting text messages, don't panic.
There are several possible problems, and you can troubleshoot your iPhone's messaging problem easily.
Check out the products mentioned in this article:
iPhone Xs (From $999.99 at Best Buy)
What to do when your iPhone isn't receiving messages
- Your first step should be to restart your iPhone. Often, just turning it off and back on again can solve myriad problems with apps, network connections, and other technical glitches.
- Check your network connection to make sure that you have connectivity. If you are trying to send a traditional SMS message, you need to have a cellular signal, so make sure you see several bars of strength in the status at the top of the screen.
- If you want to send an iMessage to another iPhone, you need either a cellular signal or Wi-Fi, so again, make sure you have a solid connection with one of those.
- If you want to send an MMS message (a text message that contains photos, video, or audio), make sure MMS messaging is turned on. Start Settings and tap "Messages," then make sure "MMS Messaging" is turned on by swiping the button to the right. You might also want to ensure your cellular plan includes MMS, though virtually all do.
Check to see if you can receive messages after each of these steps. If not, move on to the next section.
Make sure that your iPhone is configured to receive text messages
1. Start the Settings app.
2. Tap "Messages," then tap "Send & Receive."
3. In the "You can receive iMessages" section, your phone number should have a check mark beside it. If it's not checked, do that now and check to see if you can receive messages.
If your phone number isn't displayed there at all, you need to link your phone number to your Apple ID.
1. At the top of the screen, tap "Use your Apple ID for iMessage."
2. Sign into your Apple ID account using your email and password.
3. Your phone number should now be listed in the "You can receive iMessages to and reply from" section. Make sure it's checked and test again to make sure you can receive messages.
If this doesn't resolve the problem, it's probably a more complicated issue, and likely related to your cellular service. You should contact customer support at your cellular service provider to get additional assistance troubleshooting your issue.
Related coverage from How To Do Everything: Tech:
Insider Inc. receives a commission when you buy through our links.
If you can't send or receive messages on your iPhone, iPad, or iPod touch
If you see an alert when you send a message, or if you can’t send or receive messages, learn what to do.
If you still need help, find your issue below to learn what to do next.
If you see a red exclamation point
If you try to send a message and you see with an alert that says Not Delivered, follow these steps:
- Check your network connection.
- Tap , then tap Try Again.
- If you still can’t send the message, tap , then tap Send as Text Message. Messaging rates may apply. Contact your carrier for more information.
If you see a green message bubble
If you see a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several reasons for this:
- The person that you sent the message to doesn't have an Apple device.
- iMessage is turned off on your device or on your recipient’s device. To check if iMessage is turned on for your device, go to Settings > Messages > iMessage.
- iMessage is temporarily unavailable on your device or on your recipient’s device.
Learn the difference between iMessage and MMS/SMS messages.
If you receive messages on one device but not the other
If you have an iPhone and another iOS or iPadOS device, like an iPad, your iMessage settings might be set to receive and start messages from your Apple ID instead of your phone number. To check if your phone number is set to send and receive messages, go to Settings > Messages, and tap Send & Receive.
If you don't see your phone number, you can link your iPhone number to your Apple ID so you can send and receive iMessages from your phone number. You can also set up Text Message Forwarding so you can send and receive MMS and SMS messages on all of your Apple devices.
If you have issues with a group message
If you’re in a group message and stop receiving messages, check to see if you left the conversation. Open Messages and tap the group message. If you see a message that says you left the conversation, then either you left the conversation or you were removed from the group message. You can rejoin a group message only if someone in the group adds you.
To start a new group message:
- Open Messages and tap the Compose button .
- Enter the phone numbers or email addresses of your contacts.
- Type your message, then tap the Send button .
If you have other issues with a group message, you might need to delete the conversation and start a new one. To delete a group message:
- Open Messages and find the conversation that you want to delete.
- Swipe left over the conversation.
- Tap Delete.
When you delete a message, you can't recover it. If you want to save parts of a message, take a screenshot. To save an attachment in a message, tap the Download button . The photo or image will be saved to your Library in the Photos app.
Recieving texts not
Troubleshoot incoming text message problems
There are many possible scenarios that can stop your mobile phone from receiving text messages or experience delays receiving text messages. Please review the troubleshooting tips below to help diagnose and resolve issues you may be experiencing.
Check coverage & signal strength
Wireless network signal strength can vary by location due to a number of factors including distance from the nearest cell tower and obstacles in the environment.
If you have low signal strength, try moving to a location with better coverage. Concrete and steel buildings may interfere with the reception, especially in elevators and underground locations like basements, subways, and tunnels.
Ensure that your area is covered by our network
Check our coverage maps to ensure you are covered by our network.
Test placing and receiving calls
At times your device can lose its connection to the network. To re-establish a connection, place a call from your phone to any number. You can call your own number (this will access your voicemail) or another number. If you are able to make a call successfully you will re-establish your connectivity to the network. Undelivered text messages will be delivered in the next 5-10 minutes.
If you have access to another phone, place a call to your number to ensure receiving calls functionality is working as well.
Restart your device
Restarting your device, similarly to restarting a computer, helps clear minor glitches often resolving various issues.
Turn your phone off and on again then attempt to place a call.
If your device has a removable battery, remove the battery and put it back in before turning your phone on again.
Check your Blocked Number & Spam settings on your device
Spam Filters and Blocked Numbers may cause your device to not receive text messages from certain numbers. You can check blocked and spam settings by following the instructions below:
Common Android settings
- Go to the Messages App
- Select Menu
- Select Settings
- Select Spam Settings
- Go to the Messages App
- Select Menu (3 vertical dots)
- Select Blocked contacts
- Select Settings
- Select Phone
- Select Blocked
Clearing the messaging application memory
Some devices may encounter glitches due to a large history in the messaging application.
On Apple devices, deleting some messages and messaging conversations can help with some issues.
On Android, you can also clear the messaging application cache (usually found in Settings – Apps – select the messaging app and Clear Cache ).
Switched to non-iPhone – Deregister from iMessage
If you are a former iPhone user and have switched to another device you may experience problems receiving SMS or text messages from iPhone users. This is because Apple continues to route these text messages through iMessage.
How to de-register from iMessage
To solve this problem, you can de-register your phone number from iMessage. Just follow the instructions on this page:
De-register from iMessage
Picture and video messages
If text messages work, but picture and video ones are failing, verify that your data is working by opening a web page.
Undelivered text messages
The TELUS network will store up to 100 text messages, and will attempt to deliver them for up to 5 days. If the messages are not delivered within that period they will be permanently deleted from the network.
Unable to resolve your issue?
Check for more help on our Support Forums.
Certain issues may need to be resolved through a TELUS Support Agent. Contact us for support using the chat window, or your preferred contact method.
How to Fix It When You're Not Receiving Texts on Android
Missing and delayed text messages can be frustrating, especially since you may not be aware of the problem until somebody contacts you using another method to ask why you're not responding or where you are. Luckily, you can address the problem quickly.
The Causes of Delayed or Missing Texts on Android
Text messaging has three components: the devices, the app, and the network. These components have multiple points of failure. The device may not be working properly, the network may not be sending or receiving messages, or the app may have a bug or other malfunction.
In some cases, these causes aren't easy to diagnose. For example, text messages may be delayed because the cellular network is overwhelmed with traffic, and messages are sent in the order received. Considering all these potential points of failure, it's best to start with the most common problem and work your way down the list.
How to Fix Androids Not Receiving Texts
If you don't receive texts on Android, and you know someone is sending them to you, these troubleshooting steps can help you clear up the issue. Before getting started, it's always a good idea to test your ability to receive texts from a few different people, if possible. That could yield some clues as to what the problem might be.
Check blocked numbers. If you know someone is sending you texts, but you're not receiving those texts, check to see if the number is blocked.
Check the reception. Mobile networks are sometimes unpredictable. If you see a few or no bars, step outside or find a higher place indoors. If you're in your home, you can use a signal booster to improve reception throughout the home.
Disable Airplane mode. Check to see if airplane mode is enabled, and once disabled, check your reception. Airplane mode shuts down every form of wireless communication, not only Wi-Fi.
Reboot the phone. Sometimes there are endless loops or other issues behind the scenes that you may be unable to diagnose but are easily solved with a reboot. This also installs any operating system updates the texting app may need.
Deregister iMessage. If you formerly used an iPhone, ask anyone who regularly texts with you with an iPhone to either disable iMessage or to send you a new text at your number, instead of contacting you from an old text thread. An iMessage thread doesn't translate over to Android.
Update Android. Install any outstanding operating system updates, even if an update doesn't seem relevant to the problem you experience. Some bug fixes and other repairs may address operations or features the texting app uses. Wait for any updates to finish before texting.
Update your preferred texting app. Updates often resolve obscure issues or bugs that may prevent your texts from sending.
Clear the text app's cache. Then, reboot the phone and restart the app.
Check your cellular provider's website. If nothing else works, look for any alerts or updates concerning network issues. Network problems may not be immediately obvious to end users, or may only affect certain functions.
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