Unlock your AT&T phone or device
Learn how to unlock your AT&T phone, Android tablet, or mobile hotspot. iPads and wearables are already unlocked.
Submit a request to unlock a device
- Go to att.com/deviceunlock.
- Select Unlock your device and follow the prompts.
Not an AT&T customer? No worries. We can help you unlock your device even if you haven't signed up with yet. As long as you have an eligible device that works on our network, you're covered.1
Trying to unlock your device screen? Find out how
Check your request status
- Check your email (including spam or junk folders) or text messages for updates and instructions. If you don't have a wireless phone account, you have to select Confirm request on the email we sent youl.
- Go to att.com/deviceunlock/status and follow the prompts.
- It usually takes a few minutes to approve your request, but may take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm request on the email we sent you.
- If you can’t find the email or text message we sent you, submit another request and we’ll resend it.
- If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
- If your device isn't eligible to be unlocked, and you're traveling internationally, choose an AT&T International Plan.
- iPads® and wearables are already unlocked, so you don't have to submit an unlock request for them.
Samsung: Settings > Connections > More Connection Settings > Network Unlock
OnePlus: Settings > Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock
LG: Settings > Network & internet > Mobile networks > Network unlock > Continue
T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
- For Android 7 and newer, open the Device Unlock app. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
- For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
Get info about device unlock eligibility
Personal device requirementsYour device:
- Is an AT&T phone or device and isn’t active on another AT&T account.
- Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
- Has a paid-off installment plan.
- Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
- Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
- Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post.
- Hasn’t been reported as lost, stolen, or involved with fraud.
- Is an AT&T PREPAIDSM phone that has had paid service for at least six months.
Active duty military personnelBeing deployed for active duty? You don’t have to complete your installment plan or contract to unlock your device. Make sure you select Yeswhen we ask if you’re deployed military.
Business device requirementsThe device:
- Has permission from the company to be unlocked
- Has a completed contract or term agreement, if applicable
- Requires a 30-day waiting period to unlock if it was on a 2-year contract that was upgraded early
Learn how to submit an unlock request to allow your AT&T phone, tablet, mobile hotspot, or other device to operate on another compatible wireless network.
How to request a device unlock
Submit unlock request form
To unlock your device to work on another wireless carrier’s network:
- Visit att.com/deviceunlock/.
- Select Unlock your device.
- Read and agree to the eligibility requirements1 to unlock your device.
- Complete and submit the form.
- You'll receive a confirmation email with the unlock request number.
- Select the link in the email within 24 hours of receipt to confirm the unlock request or the request will be cancelled.
- AT&T will respond within two business days to let you know the status of the unlock request.
Unlock att device
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