Free people reviews

Free people reviews DEFAULT

I am a Canadian purchaser. I did extensive research on sizing by reading reviews and using the size chart and nothing fit properly. I am athletic medium build, 5'8, who likes my clothing baggier, and these items were unwearably large. When I decided to go down a size in a bralette, it was far too small. It seems like there is no in between. I called customer service and they said they don't do exchanges internationally. I had to return it and repurchase another size, which ends up charging duty on it again. My very first order they sent in two separate packages, both with the total price of the one order. So, I had to pay 35 dollars in duty on each package when that should have been paid once. Plus the additional duty for the returns and repurchases. After spending $732 CAD, I would have expected much better customer service and refunds of additional duty charges. I have never dealt with a large cooporative company, who buys their clothes from poor countries like Vietnam and India, to handle customers like this. You know they are making millions, yet don't care about their customers. I am appalled by my experience with them. I feel extremely ripped off.

Sours: https://www.sitejabber.com/reviews/freepeople.com

Mohandas K. Gandhi; Martin Luther King Jr.; Nelson Mandela; Abraham Lincoln; and Napoleon Bonaparte. One thing is common to these greats. They saw freedom as a commodity that is worth fighting for, even dying for. To them, the best gift to humanity is living free.

Free People is a legit fashion store. It is not a scam because they will never steal your money and credit card details. And if you make an order, it will be shipped to your destination without a problem.

The US-based fashion retailer, Free People, promises to help people break the shackles and live free through fashion. They advertise as “the destination for bohemian fashion that features the latest trends and vintage collections for women who live free through fashion, art, music, and travel

That suggests exquisite fashion styles. The question is whether FreePeople really provides such styles that will have you freely expressing yourself no matter the occasion or season. How about their quality, their prices, and other services; do they offer top quality clothing, affordable products, and excellent service? In the first place is Free People genuine?

This Free People review will examine FreePeople in order to provide information that will help you answer those questions.

Free People at a glance

  • Fashion store established in 1984, and is part of URBN
  • Specializes in women’s fashion
  • Hold a wide product range that includes clothing, fashion accessories, intimates, shoes, beauty products and more
  • Worldwide free shipping
  • Allows returns within 30 days of delivery to get a refund issued through the original payment method
  • Accepts payment from credit and debit cards, PayPal, and gift cards
  • Offers a financing plan
  • Has iOS app

What is FreePeople?

Free People was founded in the 1970s by Richard Hayne. The brand left the scene was it was renamed Urban Outfitters, but had a rebirth in 1984 and has been operating ever since. The online fashion retailer currently operates as part of Urban Outfitters, Inc.

FreePeople has only grown bigger ever since. They opened their first brick and mortar store in 2002, in New Jersey. They milestone was followed up by the establishment of many more stores (all over the US, Canada and the UK), and they now have over 136 freestanding stores.

FreePeople specializes in women clothing. The goal of free people is to be not just a clothing brand but to create a lifestyle. The store is the destination for bohemian fashion that features the latest trends and vintage collections. For all the old classic and dazzling latest; they have the styles that you need to break the shackles and be free. These range from the perfect special occasion dresses, to the chic outerwear, to the irresistible intimates.

Is FreePeople Legit?

Free People is legit, not a scam. It is now a must to first determine that an online store is legit before placing an order with them. There are just too many online scam stores on the internet for one not to worry about whether a store is legit or a scam. And what is more, you cannot tell a fake online store by simply looking at the website. However, there are simple tests that can be used to tell a legit store from a fake one; and we will put FreePeople through these test.

First is the capacity to fulfil orders. To many customers, a scam store is one that will not deliver to you when you make payment for items listed on their site. They do not fulfil orders because they cannot. Usually, fake online stores exist only virtually; the website is not backed by physical production centres, warehouse, stores/ showrooms or product. On the other hand, FreePeople has a physical existence. As mentioned, they have physical stores all over the US, Canada, and one in the UK. From these locations, they ship merchandise to worldwide location. The capacity to fulfil orders is one thing that marks FreePeople as a legit online store.

Another is the sheer length of time that the company has been operating (the test of time). FreePeople is older than many of its customers. Since their rebirth in 1984, FreePeople has continuously operated, which gives them 34 years of operation. In a fast fashion industry where the latest style today is old-school tomorrow, a store that keeps up with the trend for decades must be legit. In fact, there’s simply no scam store, in any industry, that can continue in its scamming operations for years, not to talk of decades.

Also, FreePeople is a duly registered company, and its parent company (Urban Outfitters) is also a duly registered company. This means that the company has legal recognition. No scam store will seek legal recognition by way of company registration. Also, the operators of FreePeople are known and visible (Margaret Hayne currently serves as the chief creative officer); this is in sharp contrast to scam stores where the operators are behind the scenes and unknown. You can also see sites like Free People such as Dresslily, Pretty Little Thing etc

Is Free People Safe?

Free People is safe. It is not likely that FreePeople will rip you off because the store is legit. However, it’s also important to make sure that the store is safe. This is because a store that is not safe will leak your sensitive data to third parties. I don’t know any person who would want sensitive information like credit card details to be intercepted by cyber fraudsters.

In this regard, FreePeople use industry standard data protection measures. Among them is SSL (Secure Socket Layer) technology with 128-bit encryption. SSL is the standard method for creating a secure link between a device and a web server. Thus, this technology ensures that when you communicate with FreePeople to complete transactions, your transaction details are transmitted over a secure link. The data packets are even encrypted before being relayed to ensure that even if captured cannot be read.

FreePeople also pledges not to disclose personal and sensitive data of their customers to third parties, except when such disclosure is necessary for the service. With these measures, it is safe to say that FreePeople is safe.

Features

Website Accessibility

First experience matters. A brick and mortar store that is untidy will probably see your back. It’s the same in the online spheres. A website that is untidy, cluttered, and not easy to navigate will see many people leaving. Fortunately, the website (https://www.freepeople.com/) of FreePeople created a good first impression; and moving around in the site sealed it. The site is simple, not cluttered; it’s set on a white background, and it is not packed with texts. It’s also easy to navigate, as you have links appropriately placed to take you to the background where everything happens.

Mobile Compatibility

The website is also compatible with mobile devices to allow accessing the store at any time from anywhere. It supports all mobile operating systems such as iOS, Android, Blackberry, and Windows phone. The site doesn’t just support mobile devices; it is fully mobile optimized. Thus, it resizes to fit the small screens of mobile phones.

This is all for better customer experience because you’ll not have to drag the page left and right to view the full page.

iOS App

FreePeople is one of the online fashion retailers that have invested in a fashion app. The decision whether to buy straight from a store’s website or their app usually tilt to the app for many reasons. Fashion Apps make purchases easy. You can have the installed app on your device, and accessing the online store is a click away. Also, it allows you to save certain personal information so that you don’t have to type them in every time at checkout. Most importantly, fashion apps use notifications to alert customers of new arrivals, special offers and promotions. Thus, you’ll be positioned to take advantage of these offers and have cost savings.

If shopping with an app is a concern, FreePeople will be worth looking at. However, they have only an iOS app, which can only be used by those with Apple phones and tablets. The app is a heavy 157.9 MB file; but it has a 4.9 out of 5 ratings on the app store, which tells you that it is highly effective. That said, many of the other online stores that invest in their own apps offer at least apps for iOS and Android platforms. Thus, FreePeople would want to launch an Android app to keep up with the competition; and most importantly to also cater to customers with Android devices.

Product Range

Free People Dresses:

Free People Dresses
Freepeople-Dresses2

Free People Shoes:

Free People Shoes

You want the ideal online store to have a wide product range with a lot of different items in their inventory. That way, you’re more likely to find an item that you like because of being able to make a choice from a big selection. Also, a wide product range makes it possible for you to get all your related products from one place. That way, you can have significant cost savings from bulk purchase discounts and one order shipment.

In this regard, FreePeople ticks the box. FreePeople is a speciality women’s clothing brand, and they provide the full gamut in women’s fashion from apparel to accessories, and to beauty products.  The product categories (and different items) in each category in the store are as follows:

  • Clothes – Dresses, Tops + Tees, Sweaters, Sweatshirts, Kimonos, Jackets, Denim, Pants, Skirts, Shorts, Jumpsuits, Rompers, Sets, Bodysuits, Swim, Endless Summer, FP Beach
  • Dresses – Maxi Dresses, Midi Dresses, Mini Dresses, Bodycon Dresses, Day Dresses, Party Dresses, Night-Out Dresses, Printed Dresses, White Dresses, Black Dresses, Sweater Dresses, Knit Dresses, Sets, and Jumpsuits
  • Denim – CRVY Jeans, Flare Jeans, High-Rise Jeans, Skinny Jeans, Wide-Leg Jeans, Boyfriend Jeans, Straight-Leg Jeans, Cropped Flare Jeans, Overalls, Shorts, Denim Jackets, and Vintage Denim
  • Sweaters – Pullovers, Cardigans, Tunics, Turtlenecks, Sweater Jackets, Statement Sweaters, Sweater Dressing
  • Shoes – Boots, Flats + Menswear, Clogs, Sneakers, Heels + Wedges, Sandals, Socks + Tights, Slippers
  • Accessories – Jewelry, Bags, Hats, Gloves, Sunglasses, Scarves, Belts, Kimonos, Socks + Tights, Hair Accessories, Tech
  • Intimates – Bras, Undies, Slips, Tops, Bottoms, Bodysuits, Rompers + Jumpers, Sleep + Lounge, Sets, Seamless
  • Beauty Products – Wellness, Makeup, Skincare, Vegan Beauty, Body, Sun Care, Hair, Oral Care, Fragrance + Aromatherapy, Tools + Tech, and more
  • FP Movement – This is a fitness inspired category that features activewear and athletic clothing such as One-Pieces, Workout Gear, Wellness Essentials, Practice, Perform, To + From, Yoga, Dance, Fit, Run, Bras, Tops, Leggings + Bottoms, Hoodies + Sweatshirts

Price, Promotions and Payment Methods

Price

Price is the most important consideration in any purchase because you will not want to pay what is unreasonable for your fashion styles. Therefore, it’s important whether the prices offered by an online store are affordable.

In this regard, it is safe to say that FreePeople is not known for its affordability. For example, you’ll find that many of their dresses are $60 – $200; you’ll be hard pressed to find a denim piece that is less than $60, and you’ll have to hold at least $40 to get a legging. Their sales page did its best to slash down prices, with some items cut by as much as 50%. But because their main price was high, the discounted prices still stand high. For example, you’ll find tops: slashed from about $80 to $50; mini dresses brought to about $80 from three figures and so on.

That said, if shopping cheap is a primary concern, FreePeople may not be the best place to be looking.

Promotions

Online fashion stores run promos from time to time, and a review of these promos is important because when a customer takes advantage of them, they can lead to significant cost savings.

We are used to seeing online fashion retailers advertising their promo codes on their homepage, but that was not the case with FreePeople. In fact, going through their website, it would seem that they do not offer any promo, as there was not even a link to promotional offers or bonuses. The only reference we saw of a promo is in the shipping page where its free shipping was offered for all order amount on certain items.

However, we saw that FreePeople does run promos from time to time. We’ll want to see more information on their site about these.

Payment Methods

You don’t want to come up with a headache just to make payment for merchandise in an online store. Thus, you want the store to support a range of options so that some will be available to you no matter where you are shopping from. You’ll also want the supported methods to be convenient.

In this regard, FreePeople does not blow the roof off with a long list of payment options, but they support global options that you can easily grab for use no matter where you’ll be paying from. These options they accept for payment are Master card, Visa, American Express, Maestro, PayPal, Visa Electron, Solo, and Free People Gift Cards (issued in Pounds).

This is pretty much what the online fashion retails stores offer. However, given the popularity of e-wallets and cryptocurrencies for online payments, I’ll want to see some of these options supported.

Also, FreePeople technically supports only one currency because all transactions are made in US Dollars. Though prices and the order total at checkout are listed in a variety of currencies, these are simply estimates based on currency conversion rates. Refunds are also credited back in UD Dollars using the current exchange rate. That said, I will like to see FreePeople support different currencies so that many international customers will not have to worry about currency conversions when making purchases.

Shipping Policy

A review of the shipping policy of an online fashion store is important for many reasons. You’ll want to know if the store ships to your country; you’ll want to know how much shipping cost, because high shipping cost can make the total expenditure on an item unacceptable, even if the item itself was acceptably priced; and you’ll want to know how long shipping will take, because you don’t want to wait forever for the item to arrive.

For the first, the good news is that FreePeople ships to over 100 countries worldwide. These countries are:

United States, Canada, and Mexico

  • Africa, Middle East, & India

Azerbaijan, Bahrain, Botswana, Egypt, Equatorial Guinea, India, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Reunion, Saudi Arabia, Seychelles, South Africa, St. Helena, and United Arab Emirates

Australia, Brunei Darussalam, Cambodia, China, French Polynesia, Hong Kong, Indonesia, Japan, Kazakhstan, Laos, Macau, Malaysia, Maldives, New Zealand, Philippines, Republic of China – Taiwan, Republic of Korea (South),  Singapore, Thailand, Uzbekistan, and Viet Nam

Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibralter, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia, Slovenia, Spain, St. Pierre and Miquelon, Sweden, Switzerland, Turkey, and Ukraine

  • Latin America & the Caribbean

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guyana, Grenada, Guadalupe, Guatemala, Guyana, Honduras, Jamaica, Martinique, Mexico, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, Uruguay, Venezuela, and Virgin Islands (British)

However, FreePeople ships oversized home items to only the 48 continental US states. The company does not support the shipping of these items to international locations, U.S. territories, Alaska, Hawaii, P.O. boxes, and APO/ FPO addresses.

In terms of shipping cost; customers want rates that are as low as possible, therefore free shipping is the ultimate deal clincher.

Fortunately, FreePeople offers free shipping. However, like always your order has to be up to a particular amount to qualify for free shipping. For the US, Australia, and Canada, free shipping is valid for orders over $100 (US Dollars), while for every other that FreePeople ships to, free shipping is valid for orders over $150 (US Dollars). For the international shipment, it should be noted that the free shipping only applies to the merchandise; all duties and taxes assessed by custom will be the responsibility of the customer. Free shipping is not available for oversized home items.

Most customers don’t like having to spend too much in order to qualify for free shipping, and will closely look at the free shipping order qualifying amount. Customers from the US might not like what they see because there are some online fast fashion shops that require spending only $50+ to qualify for free shipping (to US addresses).  That said, one thing that makes the free shipping offer of FreePeople is that it applies to both domestic orders and international orders. If you’ve checked other online fashion stores, you’ll find that many of them offer only free domestic shipping; and since the bulk of these stores are US based, only US customers (and at most Canadians) get to enjoy free shipping.

At the time of writing this review, FreePeople was offering free shipping on their “November Catalog” styles. The juice of this offer is that your orders don’t need to be over $100; any style from the catalogue that you pick gets shipped to you free of charge, no matter its cost. However, the domestic audience gets the preferential treatment – the offer is only available for shipping within the US.

Where free shipping is not applicable, FreePeople charges flat shipping rates which means that your shipping cost does not increase with an increase in the size or weight of your order.

For domestic US shipping, there are different shipping options that you may choose from. There is Standard shipping which takes 5 – 7 business days and cost $7.95 USD; there is Express shipping which takes 2 – 3 business days and cost $10 USD; and there is Overnight Shipping which takes 1 – 2 business days and cost $20 USD. Orders for Express shipping and Overnight Shipping will be dispatched the same day if the orders are placed before 1 PM (EST).

Only standard and express shipping are available for Canada orders. Standard shipping takes 3 – 10 business days and costs $7.95 USD; while Express shipping takes 3 – 5 business days and costs $10.00 USD. Australia also has Standard and Express shipping; the former takes 6 – 12 business days and cost $7.95 and the latter takes 3 – 6 business days and cost $17.95. Shipping to all other international addresses is via Standard shipping that takes 3 – 10 business days and cost $35.

Returns and Exchange Policy

Returns

The sad reality of online purchase is that: what you see is not always what you get. There are so many factors that can make you want to return the item to the store after receiving delivery of it. Therefore, it’s important to check that the online store you want to buy from allowing returns.

Like almost every other online store, FreePeople allows returns. When you receive your order, and you are not totally satisfied with any of the item, you can return the item to them, and they will issue you a refund. The return policy of FreePeople makes for good reading. First, any merchandise purchased in store must be returned to the store, while those bought online may be returned by mail or in-store.

Also, they allow a 30 days returns window; which means that you have 30 days from the time of receiving the item to get it back to FreePeople. If the returned items are received within 30 days, FreePeople will issue a refund by crediting your original payment method. This is a very generous returns window, as it means that you won’t have to race against time to get in your returns. You’ll find some online stores offering return windows of only 18 days. Also in many of the online stores, if your returns do not get to the store within the allowed time, the items will be rejected and you will not qualify for a refund. However in FreePeople, if your returns do not get to them within the allowed 30 days window, it doesn’t disqualify you for a refund.  You’ll still be refunded, but the refund will be issued as store credits.

However, there are some things that can cause returned items to be rejected and disqualify the customer from being refunded. Returns are only accepted if they are unworn, unwashed and not defective. Also, all original tags must be intact; and the items must be in their original packaging. Beauty and Wellness products must be unopened, and swimwear and intimates not only be in their new and unused condition but must have their sanitary strips in place. Swimwears with broken sanitary strips cannot be returned; also items from the vintage collection (Vintage Loves and Vintage Revival) cannot be returned.

FreePeople includes a prepaid returns label which makes it easy to return an item to them. If you opt for the return, all you need do is pack the item appropriately, attach the returns label, and drop off the package at a USPS facility, with your postal carrier, or schedule a pickup at www.usps.com. The one small dent on the returns policy of FreePeople is that customers bear the return shipping cost. Where you use the returns label, a fee of $5.95 will be deducted from your refund per return shipping. However, the “November Catalog styles” offer also carries free returns. If you must return any of the qualifying items, the $5.95 return fee will be waived.

After the returned item is received by FreePeople, you should allow for about one and a half week for the returns to be processed; and after the processing, you should allow 1 – 3 business days for the refunds to be received to your original payment method. This means that it can take over two weeks for you to receive the funds. In my opinion, this is one area where FreePeople could use some improvement. They should try to bring down the return processing time so that refunds can be issued quicker than it is currently done.

Exchanges

If you return an item, wait for the returns to be processed and wait again to be refunded, before placing another order, a lot of time can pass before getting your item. But the process can be optimized if you can simply return the first item for an exchange (get another item in its place). Thus, it’s also important to check if stores allow product exchanges. Thankfully, FreePeople does. However, product exchanges are available for only US customers. All international customers that may have received a wrong or defective item will have to contact the company and start the returns process for a refund.

Other Services

Price Adjustment Program

In their commitment to making prices as low as possible, FreePeople provides a price adjustment program which allows you to get items for a price lower than it was marked. This happens when you pay the listed price for an item that is out of stock, and the item when on sale happens to be listed at a lower price.

If you contact FreePeople within 14 days of the original delivery date (or of making the payment if it is an in-store purchase); they’ll credit your original form of payment with the cash difference.

AfterPay

It’s sad if you’ve fallen in love with an elegant fashion piece but cannot completely pay for it at the moment. If you must have it at that time, you needn’t worry too much because FreePeople has a financing plan (AfterPay) that allows you to buy now and pay later.

Another interesting thing is that the AfterPay plan is interest-free; the total you pay is the order amount. AfterPay financing is available only for orders of $35 – $100. It requires you to submit your credit or debit card (Master Card or Visa) details. The total order will be split into four instalments; you’ll have to pay the first instalment at the time of purchase, and the remaining three will be deducted automatically every 2 weeks. Thus, AfterPay is a 6 weeks financing plan. If you miss a payment (that is, funds are not in your account when payment was due), you’ll be charged a late fee of $8, and if that’s unpaid after 7 days, an additional $8 fee is added.

However, AfterPay financing is only available to customers with a US billing address; customers with international billing addresses cannot create an AfterPay account. That said, the financing plan is a good perk that is not often seen amongst online fashion retailers.

Customer Support

Customer support service is an important element of any store’s service, whether online or brick and mortar. You may have questions about the merchandise or about the seller, or you may have issues with your purchase, and you’ll want a store that will adequately provide the needed assistance. Therefore, it’s important to review the channels that FreePeople provides for addressing customers inquiries/ complaints.

They provide a FAQ which holds self-help articles that answers some of the questions you may have about shipping, returns and payments. It must be said that FreePeople extensively treats these topics in clear and simple language. However, if you must contact a support agent, they provide for that via email, telephone and live chat.

The email service can be accessed using a contact form on the website. The company pledge to answer all email submissions within 24 – 48 hours. While this is fine, we’ll like to see an improvement in the response; at least within 24 hours. However, for those who wouldn’t want for feedback, the live chat and telephone service provides instantaneous feedback. Also, these options are available round the clock (24 hours a day). You can access the live chat feature from their website; for the phone service, the number to call is 800.309.1500.

It should be said that many customer reviews of FreePeople have scored their customer service very poorly. With some of the issues identified (like paying extra charges upon receipt of international orders, long refund periods etc), you’ll expect customer support service to be busy. And it would appear that many customers weren’t satisfied with how their issues were handled.

Summary

Who does not want freedom? FreePeople promises to make you live free through fashion. First, the online fashion retailer is legit and safe. FreePeople is one of the oldest fashion retailers in the business, and they are still fulfilling orders, and also using industry standard measures to ensure a secure buying environment.

That said, the company does have the styles to help you break the shackles and live free. As a women specialist brand; they have a wide product range that covers every women clothing, accessories, shoes and beauty products. They cherish creativity in design, and you’ll see that reflected in their right-for-the-occasion clothing which invokes attributes of femininity as well as fire. The quality is also top notch. However, you’ll find that their prices are not always “just-right”. This is where promotional offers will be appreciated, but FreePeople is not as vocal as we’ll like about discounts and promos.

However, there are more reasons to head to FreePeople for your online shopping than there are for not heading there.

I liked

  • Free shipping to every location, both domestic addresses and international addresses
  • Allows exchanges
  • Offers an interest-free 6 weeks financing plan
  • Has a price adjustment program that allows you to get merchandise for lower than its listed price at the time of payment
  • 24/ 7 customer support via email, telephone and live chat

I didn’t like

  • Limited payment options
  • Prices are on the high side
  • Payment of additional charges upon receipt of the package
  • No information on promotional offers
  • Relatively long returns and refund processing time (can take up to 2 weeks)
  • Support only one currency (US Dollars)

Do you have any experience with Free People? If yes, kindly use the review section below to give us your brief Free People review.

Top Reviews Site

Average rating:   1 reviews

May 23, 2021

by Michelle Ryan on Top Reviews Site

Free People - NOT!

Just read a very long article about Free People being legitimate, think their marketing department spent a great deal of time on it. Free People used to be great, never had an issue until now, and it seems a lot of other people do too. Many people not receiving their items, nor a refund, poor customer follow up. I have also just experienced an illegitimate withdrawal on my account. Made my original purchase on the Friday of $117 (which according to the site should have been $89 AUD, yet that was not true! I sucked it up thinking the website just had a flaw). THEN the following Monday I see a further charge to my account of another $43.75. My bank has confirmed it is the same vendor. I follow up with Free People - oh my god, what a nightmare just trying to get a concrete response. I've had three emails from three different reps and none of them are actually helping, just feel like they are stalling for time to be honest. I don't know what the hell has happened to Free People but I would not recommend purchasing from them again. It is a real shame because i love their clothes and they used to be great. Not so anymore.

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No package and no compensation

The site pulled the wrong address in to my package, despite me manually changing it when I put the order in. When I contacted them they said it couldn't be changed once the order was done (which seems a bit ridiculous as it hadn't been dispatched yet). So then that was sent, and obviously it disappeared to this other address and neither DHL or Free People would take responsibility. I then got another email saying the rest of my package had been sent - again to the wrong address - despite me by then speaking to them several times about this issue. You would think they could have at least updated the address on the second package. All they ever said was that there was nothing they could do, customer service was rude and unhelpful and both parcels are now lost and there is no offering of any compensation. Dreadful.

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Hillary Childs

The worst!!

The worst! I got a free upgrade to express delivery- which didn't work. I contacted them and they said tough, it's been sent normal post and we can't so anything. I kept on so they were suddenly able to cancel it so I could reorder, but express post still didn't work. Fast forward 7 days and my order still hasn't been dispatched, there's nothing they can do etc but they can't cancel it, nor can they upgrade it. Sounds rubbish to me and I'll never be ordering from them again

Laura Phoenix

Worst experience ever

Worst experience ever. I paid for my friend's birthday present and I never received it. I called the customer service (rude rude rude) to receive a refund and they said it's too late for that even though the item is not been shipped yet. For 3 days in a row they told me that the item would have been shipped (which hasn't been the case), then they said "there is a delay but don't worry you will receive the item" but they can't tell me when? LOL This company is a little bit of a joke.

Jeanette Scarborough

Awful company. Do not buy from them

This company is a complete nightmare. Do not order from them!!
I ordered a dress that said it was available to immediate dispatch and would arrive in 2-3 days. 11 days later I’m still waiting for it to be dispatched. I contacted customer services and they gave me the same response everyone else seems to get…”there is a delay”.
I told them I would contact my bank to make sure they didn’t take payment if they didn’t ship my dress and they immediately took payment from me, after their sales email says they wouldn’t take payment until the dress had been shipped. This company is a scam. I can’t believe how they operate for such expensive clothes you’d think their customer service would be one of the best. I will never buy from this company again. I wish I’d seen these reviews before I ordered from them!!

Crappy company

Ordering from free people is a nightmare. Nearly almost every time, I order something and it either takes months to ship or I receive the wrong item. They never seem to update their inventory when something is out of stock. They just keep the out of stock item on their page forever. The items are costly but not durable. This company is ripping people off.

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Chris Johnson

TERRIBLE!

TERRIBLE!! Customer service is awful!! Shipping is TERRIBLE!! My orders never ship on time and every time I call customer service I get a different excuse why. It’s impossible to talk to a supervisor or another department. I 100% don’t recommend ordering from free people online!

Rachel Lidster

Con Artists

If I could give this company less I would. Terrible service, all you get is a generic response from customer service no actual help. They took my money but have not sent out the item it's been over a month. They no longer make / stock the item therefore will never send it but still won't give me my money back. They are just thieves, don't trust them. I have contacted them numerous times and they fob me off saying there is nothing they can do - you can refund me!! not difficult. I'm still trying to get my money back to this day but nothing. So angry.

I’m super confused by the bad reviews!

I’m super confused by the bad reviews.
I’ve ordered 3 or 4 times now from Free People and I’ve never had a problem. I’ve also made a couple of returns and on each occasion I was refunded as soon as the post office scanned the barcode.
Very impressed. Easy shopping. Perfect, quality items. I love the app too.

Originally 1 star, but once I contacted for a second time, customer service made things much better.

1 star originally
OMG. I wish I looked for reviews on line before I ordered from their site. I ordered with two day shipping. Okay, I can understand that they didn't ship out right away because of the weekend and that the two day wouldn't start until Monday. When I got an email stating that it would arrive on Thursday, I was flexible with that, as I needed it for the weekend.

Wednesday I went to check for delivery date and tracking only to find out it had not shipped yet. I went to on-line chat and was told by the person that it was a delay from the vendor. The vendor in this case is We the Free, who in essence is Free People's own brand. But okay, they are having delays, let me cancel my item. No, I can not...why? Because it is in process. me..."Well, you don't have it yet", no shipment is in process to me. Let me cancel. No you can not....why? because it was already ordered.

Well...I saved the chat as I can't believe how awful customer service is. If you order something with an expected delivery date you should be able to cancel if they have it on back order. They haven't even charged my credit card yet, so I don't understand why it can not be cancelled. This company has the worst reviews for customer service everywhere. And it is a shame, their clothes are cute. Expensive, but cute. For a boho style hippieish company, they certainly do not even try to live up to their image.


Update: I contacted customer service again and a person by the name of Suresh was very helpful. I would like to say that he made things alright and I would like to let people know if you have a problem, try again. Totally unexpected. Very pleased with the outcome.

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Please never buy anything from this…

Please never buy anything from this company.....I paid for 3-6 day delivery basically an extensive order only one item arrived.
I called customer services 4 times and emailed to explain I required the order prior to my holiday. I was promised the order would arrive in time.
When I realised it would not arrive on time I tried to cancel my order to no avail. I was told it had been processed to be shipped out. I explained that the money had not yet been taken out of my account.
Following the last conversation the final part of my my order was not dispatched for another seven days.
I am now on holiday without the order, it we'll be sent straight back. I have never spoken to so many unhelpful people or delt with such an incompetent company!!

Poor online system and terrible customer support

I paid nothing, they don’t give me a refund for lost package. They don’t allow customer make cancel or edit order after “click” to send the order. I made mistake for shipping address and immediately contacted their customer support to stop or edit shipping. address. They said they can’t edit if I already submit the order. Ha???? They don’t even ship yet, I just made mistake ordered 5 minutes ago. I lost my order then make a refund request but they said make police report for lost package. What an irresponsible, they don’t respect customer, poor customer service and terrible online order system I never heard you can’t cancel or edit order before they ship out.

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ZERO STARS…

ZERO STARS 😡😡😡😡😡😡😡😡😡Horrific!!!!! Never ever ever will I purchase from them again! 2 weeks after ordering and paying, still no despatch details, 2 awful customer service experiences on their live chat with auto responses about delays in shipping 🥱🥱. Wish I had never found the site, worst ever! Have just reported them to trading standards after getting nowhere 🙈

Warning for UK customers

If I could give zero stars I would.
Placed order on 22nd August, by 30th August still showing as yet to ship. Contacted them on their 0800 phone number which is free in the UK to only find out now w received my phone bill, that I have been transferred to an international phone number, with no warning and now have £71 of call charges. Still haven’t received my order despite it now being 12th September. Every time I contact customer service I’m told that my order tracking will be send out in 24 hours and yet here I am. No order and a further £71 out of pocket in call charges! Do not bother wasting your time or money bordering from them. This was my first time ordering direct and will most definitely be my last.

Two thumbs up from an old hippie!!

FP has wonderful styles of clothing for women of all ages, great prices and their customer service has always been extremely helpful to me. My refunds are issued very quickly for returned items. I'm an old hippie, and I enjoy my FP clothes like I haven't enjoyed clothes in a long time. Very playful styles!!!

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Alysha de Ruyter

Customer Service Unhelpful

I set the site to Au$ but the price converter didn't work and all costs were listed in their USD. I realised once I saw a much bigger charge and was hoping to cancel some of the order. I told someone at customer support the problem via the chat function and they responded that all items are listed in USD as it's a US site. Anyone who's shopped from their site would see the price converter at the top right and I haven't had this issue before so it's obviously not true. I had to ask for a customer support email address because I wasn't happy with the resolution, but when I emailed them a long explanation of my experience I received almost the exact same short response that clearly hasn't read the entire message. I'm hoping I'll have better luck over the phone but won't be coming back to the site in the future. Free People are known for having fluctuating sizes and faulty products but I could justify the risk when customer service was much better. If you want something from Free People I recommend searching for it on REVOLVE, who I had a wonderful customer support experience with.

Excellent service

Excellent service! I got my parcel within days. Unfortunately, I ordered the wrong size and phoned customer service, who were so helpful. I returned the item and received my refund the very next day. Very happy, will use again. L Baumanis.

Worst costumer service.

Worst costumer service.
I'm usually a size m. Bought 2 rompers in size xs (reviews said it runs large). I'm pretty tall (5'7) and 6 months pregnant and somehow it's huge!And way too long! I don't see how it will fit someone. Ugly. Had to return. Before I returned it I talked with a representative on the chat and he told me to return the items and send him the receipt and promised to cover the shipment fees (I'm not a US citizen). Now after sending it, the costumer service is ignoring this promise. Terrible experience.
Plus they deleted my review on their website.
Bye free people, never buying again.

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Sours: https://www.trustpilot.com/review/www.freepeople.com

About Free People 

Free People Review

Free People is a lifestyle and apparel company offering women’s clothing, intimates, shoes, accessories, beauty, and wellness products.

Free People is featured in many prominent publications like Glamour and, just to name a few. The brand has 3.7 million Instagram followers and is a notable source among fashion lovers. 

This Free People review will take an in-depth look at the brand, its bestselling products, customer reviews, promotions, and more, to help you decide if their products are worth the buy.

Overview of Free People 

Free People Review

In the 1970s, Dick Hayne opened his first store in West Philadelphia, Pennsylvania. “Free People nurtured the young people who lived there and shopped there, who looked for a little of their own freedom in the clothes they wore,” as stated on the brand’s website.

The company began as a brand many of us know, Urban Outfitters. The brand later expanded into a wholesale line called Free People–curated for a more contemporary and mature look.

Free People‘s mission is to create clothing catered to women’s intelligence, creativity,and individuality while offering high-qualitypieces at affordable prices. Their target audience can be summed up in this description from the brand itself:

A girl who likes to keep busy and push life to its limits, with traveling and hanging out and everything in between. Who loves Donovan as much as she loves The Dears, and can’t resist petting any dog that passes her by on the street.

Free People Review

Free People has since gone global but still maintains their official headquarters in Philadelphia.

Next, this Free People review sums up the main pros and cons of the brand:

Pros

  • Extensive selection of clothing, footwear, and accessories for women
  • Unique designs with a stylish and bohemian feel
  • High-quality fabrics
  • Positive customer reviews relating to product design and quality
  • Flexible payment options with AfterPay
  • Free returns and exchanges for all online orders 
  • Products are sold at an extensive list of retailers throughout Canada, the United States, and Australia

Cons

  • Higher than average pricing compared to similar retailers
  • Some customers reported poor customer service

Free People features unique bohemian pieces designed for the modern young woman. This Free People review will focus on a selection of their most coveted pieces–from casual tunics and maxi dresses, to trendy laidback sneakers.

Free People Ottoman Slouchy Tunic 

TheOttoman Slouchy Tunic is a cool and comfortable tunic that’s sure to make you feel stylish, no matter how you style it. This slouchy tunic is available in 11 colors to choose from, and is made of Cotton (72%), Nylon (26%), and Spandex (2%).

The classic mock neck, ribbed knit, and stretchy fabric makes for a comfortable, all-day sweater option. If you’d like the sweater to fit more tailored, it’s recommended that you size down. But for a true oversized fit, stick to your normal size. 

You can pair this versatile sweater with pants in similar color for a monochromatic look, throw it on with shorts for a chilly summer night, or wear it with leggings and sneakers for a cozy look.

The Ottoman Slouchy Tunic retails for $148 (or 4 interest-free payments of $37 using Afterpay). This Free People review thinks this tunic can quickly become a new staple in your wardrobe.  

Free People Easy Street Tunic 

The Easy Street Tunic is the ideal high-quality sweater that definitely has the cool, casual, and effortless look that Free People is known for.

This tunic-length sweater has a ribbed mock neck, exposed seam, side vents, and offers a perfect slouchy and comfortable vibe. One happy customer commented that, “This sweater is so super, incredibly soft. It’s like wearing a warm hug. It not only feels great but looks great too!” 

This tunic is made from Cotton (59%), Acrylic (36%), Nylon (4%), Spandex (1%) and needs to be hand washed in cold water. The Easy Street Tuniccomes in 6 colors for $128 (or 4 interest-free payments of $32 using Afterpay).

Free People Blake Maxi Dress

The Blake Maxi Dress is the perfect day-to-night dress for any season. Simply swap your white sneakers for a heeled bootie, and you’re on your way! This dress has a black base with a white, detailed pattern.

This Free People maxi dress features a defined empire waistline, exaggerated puff sleeves (very on-trend) and a full maxi length. The Blake Maxi Dress and is pleasantly lightweight and one-shouldered. Containing 100% viscose, it’s also machine washable.

The Blake Maxi Dress retails for $108 (or 4 interest-free payments of $27 using Afterpay). For such a versatile piece, the price tag seems right on point. 

Free People Sils Sweater 

The Free People Sils Sweater is an investment piece that can double as a coat on warmer days. Designed by Nicholas K, this classic sweater has a longline silhouette, contrast shawl collar, and waist tie detail to create a more flattering shape.

One customer gave this sweater a 5-star review and stated that, “The velvet is icing on this timeless sweater. An investment, it sure is, but worth every penny.” 

The Sils Sweater is made from 100% premium alpaca, which will last you for years. On that note, this sweater is dry clean only. It’s available in Earth Heather and Black.

If you’re willing to invest, this gorgeous Free People sweater can be yours for $948 (or 4 interest-free Afterpay installments of $237).

Free People Talia Trouser Jeans

The Talia Trouser Jeans by We The Free, Free People’s in house label, fits perfectly into their collection of all-American styles. This style is lightly distressed and retro-inspired, available in Bright Blue and ‘70s Blue.

These trouser jeans have a super high-rise silhouette that hugs your frame and is snug in all the right places. The exaggerated wide leg is loose fitting, which helps elongate your legs.  

Offering a fitted waist and loose leg, these jeans have the ability to flatter all body types. They have a cuffed detail on the bottoms, button closure, zip fly, 4 pocket style, and contrast stitching.

Simply wash in cold water to take care of these 100% cotton jeans. The Talia Trouser Jeans retail for $128 (or 4 interest-free Afterpay payments of $32). Groovy, baby.

Free People Just Float On Flare Jeans

Speaking of groovy, another piece from Free People’s We The Free collection is the Free People Just Float On Flare Jeans. Great for date night with heels or a walk in the park with sneakers, these flattering high-rise, flare fit jeans are the perfect vintage-inspired denim that enhances and highlights your shape. 

The best part about this pair of denim from Free People? They’re available in 20 colors from neutrals, classic blues, and all the colors in the rainbow. Select colors are offered in regular, long, andshort lengths to provide the best fit for your body. 

The Just Float On Flare Jeans are made of soft, semi-stretch denim and are machine washable. Retailing for $78 (or 4 interest-free Afterpay payments of $20, this is a timeless jean that you’ll be craving in every color. 

Free People Mercury Lace Bralette

The Mercury Lace Braletteby Intimately is the perfect combination of sexy, comfortable, and practical. This lace bralette has sheer triangle cups, adjustable straps, contrasting stitching, and a hook back closure. This delicate item is made from 90% Polyamide and 10% Spandex, and must be hand-washed.  

The Mercury Lace Bralettecomes in Neutral Beige, Black, and two fun color combinations: Ice Ice Baby (white with neon accents) and Iris Combo (iris with burnt orange accents). This $28 bralette is comfortable,  easy-to-wear, and a whole lot of sexy. 

Free People Happiness Runs Crop 

Crop tops are back, and they’ve quickly become a versatile piece in our closets. The Happiness Runs Crop is one of the top-rated products on the Free People website. Part of the Free People Movement Range, it’s the perfect top for being active, or as a comfortable staple in your wardrobe.

One percent of Free People activewear purchases benefit the brand’s non-profit partner, Girls Inc.  This seamless and ribbed crop is 92% Nylon and 8% Spandex, and is conveniently machine washable. It also has a compression feature, allowing you to wear with or without a bra.

Offered in 38 colors, you may have a hard time deciding which Happiness Runs Crop to pick! For $30, maybe it’s easier to buy more than one.

Free People Veja Canvas Esplar Sneakers

Veja makes ultra cool and stylish eco-friendly shoes that fashion lovers are obsessed with worldwide. This pair of Veja Canvas Esplar Sneakers are made with Eco-Conscious Design. The shoes contain at least 50% of a certified eco-conscious fiber, and are made of E.V.A organic cotton and other sustainable materials.  

The retro-style, low-top canvas sneakers have suede details, a tonal side logo, a padded collar, footbed, lace-up front, and an organic cotton upper.

The Veja Canvas Esplar Sneakers come in White/Turquoise/Nautico and White/Rose/Fluo/Petale. These eco-friendly cuties can be yours for $100

Free People Backstage Cowboy Boots 

Cowboy boots have been all the rage the last few years in the fashion world, becoming as classic and wearable as a plain Chelsea style boot.

TheBackstage Cowboy Boots, by Free People’s in-house FP Collection, are created from premium materials and are artisan crafted. Similar to the other items in the FP Collection, these boots have the signature vintage vibe.  

These leather and rubber cowboy boots have a cushioned insole, adjustable strap, pointed toe, belted ankle strap, and a side zippered closure. They feature an edgy studded design in both silver and gold for extra details.

The Backstage Cowboy Boots are only available Black. If you’re coveting a vintage-inspired look with a modern twist, these boots can be yours for $228 (or 4 $57 interest-free Afterpay installments of $57 by Afterpay).

Free People Reviews: What Do Customers Think?

Free People Review

This Free People review will go over the company’s reviews and ratings, as the reviews from site to site are mixed. Customers seem to love the clothing, but many are having issues with customer service or find the products not worth the price.

Reviews found on the Free People website for the products highlighted in this Free People review are overwhelmingly positive.  

  • Ottoman Slouchy Tunic: 4.4 star average, 229 reviews, 89% recommended.
  • Easy Street Tunic: 4.7 star average, 227 reviews, 97% recommended. 
  • Just Float On Flare Jeans: 4.7 star average, 753 reviews, 97% recommended.
  • Happiness Runs Crop: 4.8 star average, 754 reviews, 98% recommended. 

Customers are loving the quality of the clothing, as well as the unique designs. Influenster also had overwhelmingly positive reviews with an average of 4.2 stars.

The top positive Free People review from TrustPilot says, “Great brand. Love that free people has their own individual look that nobody else has. Good customer service and they make returns easy if something doesn’t fit.”

But overall, TrustPilot reviews are “bad” with 1,031 reviews averaging at 1.7 stars, and only 15% excellent reviews. Customers noted problems with customer service and the most critical Free People review claims “horrible service” andcustomer care.  

Sitejabber reviews are also negative with a rating of 1.6 stars from 86 reviews, and ranks 109th among designer clothing sites. The main comments relate to poor customer service, business delays,andwrong items being shipped.

One reviewer commented that, “Item ordered mailed, still waiting 18 days. There’s no email for customer service, tried chat which was awful, then phone call was frustrating and futile.” 

Reviews between customers are mixed and vary from site to site, but customers overall love the brand’s designsand quality, experiencing issues mainly with customer service.

Is Free People Worth It?

Free People Review

In this Free People review, we have gathered information regarding the brand and if it’s worth the buy. Although customer reviews are varied, it appears as though Free People customer service was the main issue, and far more customers loved the clothing than not, particularly the bestselling pieces featured in this Free People review. 

When it comes to any brand, not every customer service interaction will be perfect. With Free People, the free returns policy is convenient if you happen to run into issues. But, there are many other reviews that claim they’ve had no issues with Free People, any many customers are repeat buyers

If you’re looking for high-quality andunique clothing, Free People has a vast variety to choose from to take your wardrobe to the next level. This Free People review believes that Free People is worth the buy

Free People Promotions & Discounts 

Free People Review

Free People offers regular promotions on their website. Currently, there is also free standard shipping on all orders. 

Where to Buy Free People

Free People Review

This Free People review found that brand is available on the Free People official website, FreePeople.com, or at: 

  • Free People Boutiques across the United States and Canada 
  • 1,400 specialty stores globally
  • Department stores such as Macy’s Free People, Nordstrom, and Bloomingdales
  • Online retailers such as Revolve
  • Amazon
  • Free People app

FAQ

Does Free People run small?

Overall, Free People runs true to size. The Free People website offers a size guide to help find the appropriate size for you. The size guide provides a Free People size chart for each category of clothing offered (dresses & slips, tops & camis, bottoms, swim, shoes, intimates).

Certain items that run larger or smaller will be noted on that product’s page, suggesting if you should size up or size down. 

It’s important to note that all conversions are approximate and may vary by label, brand, or personal preference of fit. Items for sale are offered in US sizes unless otherwise noted on the product page.

When does Free People have sales? 

Free People offers a sitewide Black Friday sale, which is typically the only sitewide sale offered throughout the year. In 2020, Free People hosted a Cyber Monday sale, as well as a Spring Sale in April. Also, be sure to browse the Free People sale section on the website!

How do I get free shipping on Free People?

Shipping is free for orders over $100 within the United States, Australia, and Canada. All other countries will receive free USPS Express International Shipping on orders over $150 (duties and taxes not included).

How do I get a Free People discount?

If you’re on the hunt for a discount, you can find a Free People promo code on different websites that specialize in offering promotional codes. 

At the time of this Free People review, we found a Sweepstakes promotion available to US customers on the Free People website:

  • Valid for US customers only through January 31, 2021 11:59 PM PT
  • One winner will be selected at random and contacted via email by February 5, 2021

What is Free People’s Shipping Policy?

Free People ships to over 100 countries worldwide. Shipping in Canada under $100 is $10 for express shipping and arrives within 3-5 business days. Standard shipping is $7.59 and arrives in 3-10 business days. A Free People order status and a confirmation email will be sent to you as soon as your order ships.

Does Free People have free returns?

Free People returns and exchanges are free for US customers. See details below:

  1. Go on the website click on Start A Return (US) or click on My Account and select Order History.
  2. Go to Order Details click Start a return or exchange
  3. Choose the items you want to return or exchange
  4. Print your return label and pack your items. You will receive an email with your return tracking number
  5. Schedule a USPS pickup or drop your package off at a USPS facility
  6. You will get a return notification and a refund of your original payment within 1-3 business days

The Free People return policy will accept unworn or defective items purchased on FreePeople.com for return or exchange. When you return an item, you must include the price ticket and original store sales receipt.

If the item is received within 30 days of delivery, you will be credited to your original form of payment. If received after 30 days, an eGift Card will be issued.  

You cannot return beauty and wellness products, swim and intimates, or vintage items.  Furniture or oversized items can be returned for a refund or exchange within 30 days of delivery (in new condition). Customers are responsible for return shipping costs.

US customers receive free exchanges if items are mailed back within 7 days, and there are no international exchanges. International online returns are accepted if they are in unworn condition. Items may be returned to a Free People store if they are purchased online or in-store, and must be in their original condition.

You must have the price tag and receipt, and return within 30 days of purchase. After 30 days you will receive a store credit

How to Contact Free People

If you have any questions that were not answered in this Free People review, you may get in contact with their customer service team via:

  • Free People chat on www.freepeople.com
  • Phone: 24 hours (800)-309-1500

Looking for more outfit ideas? Check out these popular high-end brands to go with Free People:

Farfetch

Mytheresa

MatchesFashion

Mackage

Frye Boots

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Reviews free people

Her desires. - Yes, mom. I'm going to dinner. Mom looked at me in a strange way, but she didn't let go of the T-shirt.

$800 Free People Movement haul! - Free People activewear try on, haul, review, first impressions!

I went up to him and threw him on the bed, he did not resist at all. I sat down on his legs and began to stroke his chest, shoulders, stomach. Sergei was still a little tense, but alcohol played a role, he closed his eyes and relaxed. I bent down and began kissing his body, gradually sinking lower. I got to his panties and began to shower kisses on his standing member through the fabric.

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