Ps4 system software

Ps4 system software DEFAULT

Reinstall PS5™ and PS4™ system software using Safe Mode

Find out how to ‘factory reset’ your PlayStation® console using Safe Mode options 6 and 7. These steps delete all user data and reinstall the PlayStation firmware.


Safe Mode option 7 (Reinstall System Software) will delete all data on your PlayStation console and will also replace the system software. Selecting this option should be considered as the last step when troubleshooting.

Reinstall PS5 and PS4 system software

PS5: reinstall system software
  1. Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Visit the PS5 system software update page and select the "Reinstall system software" section. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS5UPDATE.PUP".

  3. Plug the USB drive containing the file into the PS5 system.

  4. Start the PS5 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 7: Reinstall System Software.

  6. Select Update from USB Storage Device > OK.

If your PS5 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

PS4: reinstall system software
  1. Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Visit the PS4 system software update page and select the "Reinstall system software" section. Download the installation file and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".

  3. Plug the USB drive containing the installation file into the PS4 console.

  4. Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 7: Initialize PS4 (Reinstall System Software).

  6. Select Update from USB Storage Device > OK.

If your PS4 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

Still having issues?

If this process fails, you may need to send your PlayStation console for repair. Please contact us to arrange a repair.


PlayStation 4 system software

System software for the PlayStation 4

PlayStation 4 logo and wordmark.svg
PlayStation 4 System Software Screenshot.png

Operating system and user interface of the PlayStation 4 in 1.01 version

DeveloperSony Interactive Entertainment
OS familyUnix-like, FreeBSD (BSD)[1]
Working stateCurrent
Source modelClosed source
Initial release1.01 / November 15, 2013; 7 years ago (2013-11-15)[2]
Latest release9.00 / September 15, 2021; 30 days ago (2021-09-15)[3]
Latest preview8.03 / December 9, 2020; 10 months ago (2020-12-09)
Available inAlbanian, Arabic, Bulgarian, Cantonese, Catalan, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English (Canada), English (United Kingdom), English (United States), Estonian, Filipino, Finnish, Flemish, French (Belgium), French (Canada), French (France), German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish Gaelic, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish (Latin America), Spanish (Spain), Spanish (United States), Swahili, Swedish, Tamil, Thai, Turkish, Ukrainian, Vietnamese[4]
Update methodDirect download
PlayStation 4 Format Blu-ray Disc
Download to USB
Kernel typeMonolithic with dynamically loadable modules
user interface
PlayStation Dynamic Menu
Preceded byPlayStation 3 (system software)
Succeeded byPlayStation 5 (system software)
Official website

The PlayStation 4 system software is the updatable firmware and operating system of the PlayStation 4. The operating system is Orbis OS, based on FreeBSD 9.



The native operating system of the PlayStation 4 is Orbis OS, which is a fork of FreeBSD version 9.0 which was released on January 12, 2012.[6][7]

The PlayStation 4 features two graphics APIs, a low-level API named Gnm and a high-level API named Gnmx. Most developers start with Gnmx, which wraps around Gnm, which in turn manages the more esoteric GPU details. This can be a familiar way to work if the developers are used to platforms like Direct3D 11.

Another key area of the game is its programmable pixel shaders.[8] Sony's own PlayStation Shader Language (PSSL) was introduced to the PlayStation 4.[9] It has been suggested that the PlayStation Shader Language is very similar to the HLSL standard in DirectX 11, with just subtle differences that could be eliminated for the most part through preprocessor macros.[8]

Besides the kernel and related components, other components included and worth mentioning are Cairo, jQuery, Lua, Mono, OpenSSL, WebKit, and the Pixman rendering library. Many of these are open-source software, although the PlayStation 4 is not an open console.[7][10]

The Software Development Kit (SDK) is based on LLVM and Clang, which Sony has chosen due to its conformant C and C++ front-ends, C++11 support, compiler optimization and diagnostics.

Graphical shell[edit]

The PlayStation 4 uses the PlayStation Dynamic Menu as its graphical shell,[11][12][13] in contrast to the XrossMediaBar (XMB) used by the PlayStation Portable and PlayStation 3, as well as the LiveArea and Ray tracing used by the PlayStation Vita and PlayStation TV. It is named "Dynamic Menu" because the options it offers to players are context-sensitive, changing based on what a player is actually doing with their PlayStation 4 at any given time. This makes navigation simpler than the previous iteration. This dynamic menu can alter itself so that there's as little time as possible between the users placing a game in the disc drive and the actual gameplay beginning.[14]

The PlayStation 4's user interface attempts simplicity as a priority. The main place for entertainment options, the Content area, is prominently displayed with large square icons on a horizontal line arranged by the most recently used. Users can scroll through this gamer newsfeed in an alternating, brick-like formation reminiscent of the social media site Pinterest. Many other main objects will display additional information when having the cursor selected on them. A game may have news updates or advertisements for its downloadable content. Recently played games receive tiles along with a number of mandatory items like the Live from PlayStation and the Internet Browser applications. Content icon customization and options on how to sort them would give players a way to mold the display to better suit their needs.[15]

Augmented Reality[edit]

The augmented reality application, the Playroom comes pre-installed with the PlayStation 4 console. It was demonstrated at E3 2013 and utilizes the Sony PlayStation Camera technology. According to Sony, it is a "fantastically fresh augmented reality entertainment experience", which has been created by combining the light bar located on the front of DualShock 4 controller with the PlayStation Camera. Players are allowed to produce a small floating robot called Asobi, who interacts with the players, scans their faces and shoots fireballs. Once the PlayStation Camera identifies the player with the help of the light bar on the front, a flick on the touchpad of the DualShock 4 controller brings up the augmented reality Bots function of the PlayRoom, which creates the illusion that there are hundreds of little bots inside the controller, which can be released simply with a tap on the track pad that functions like the PlayStation Vita. PS4 owners can view their smartphone or PlayStation Vita for drawing the object and flick it anywhere for the augmented reality Bots to play with.

Remote Play and second screen[edit]

Main article: Remote Play

Through Remote Play users can operate their PS4 through the uses of a PlayStation Vita handheld game console, allowing for the play of PS4 games and other media on the small device via streaming.[16] All games that do not require the PlayStation Move or PlayStation Camera are compatible.[17]

The second screen can be used to display unique content when playing games that support this option, but it should not be confused with a split-screen. The second screen may be used to show extra content like maps, alternate camera angles, radar or even playbooks in sports games. Apart from PlayStation Vita, other mobile devices such as iPads or Android tablets can also be used as a second screen.[18] That comes in the form of both the official PlayStation App and game companion apps such as Knack's Quest.[16]

Social features[edit]

A heavy emphasis on social features has been placed on the PlayStation 4 console, loading up the PS4 with a number of share-centric apps and features. The [What's New] feature, which allows users to check out their friends' latest activities via a landing page full of their pictures, trophies and other recent events, is an easy way to find out what friends have been up to. On the other hand, a cross-chat feature dubbed [Party Chat] is an interesting way to keep in touch. This gives gamers the ability to chat with other users whether or not they're playing the same title.

The PS4's sharing capabilities adds another layer to console gaming. PS4 owners are able to capture or livestream the gameplay with a simple button touch. They can record up to 60 minutes of their latest gaming exploits with a quick press of the Share button on the controller. Footage can be shared on Facebook, Twitter and YouTube. They also have the ability to broadcast their gameplay in real-time to Twitch and Ustream in addition to recording videos.[19]

There are also other social features such as community creation. Some of them are introduced via system updates. Favorite Groups is a new section within the Friends app, and acts as a way to quickly access other people a user plays with the most. This feature is aimed at making it easier and faster to get into a game session with friends. On the other hand, communities are new hubs that can be formed around shared interests like games, activities, or play styles. There also exist other smaller social features on PS4, such as the ability to message a friend with a request to watch their gameplay live.[20]

Internet features[edit]

While the PlayStation 4 console can function without an Internet connection, it provides more functionality when it is connected to the Internet.[21] For example, updates to the system software may be downloaded from the Internet, and users may play online when the Internet is properly connected. Online play is the main pillar for the PlayStation 4, but a PlayStation Plus subscription is required to play the majority of PS4 titles online, unlike PlayStation 3 titles. According to Sony, they are developing many new ways to play and connect for PS4 which requires a large investment of resources. As a result, Sony claim they cannot keep such a service free and maintain its quality at the same time considering the cost, and they thus decided that it would be better to charge a fee in order to continue to offer a good service.[22]

The web browser included in the PlayStation 4 console is based on the open source WebKit layout engine, unlike the PlayStation 3 which uses the NetFront browser.[23] Using the same modern Webkit core as Safari from Apple, the PS4 web browser receives a very high score in HTML5 compliance testing.[24] However, just like other major browsers,[25] it does not support the deprecated[26]Adobe Flash, which means that websites which still require Flash might not display properly or function as intended. Also, the PDF format is not supported. However, one clear advantage for gamers is being able to cut between gaming and browsing and back again with no loss of gameplay due to the multitasking feature of the web browser.[27] Additionally, while the PS4 web browser has limited support for USB keyboards, it does not seem to support USB mice at all.[28]

Furthermore, with Internet connection enabled the PlayStation 4 allows users to access a variety of PlayStation Network (PSN) services, including the PlayStation Store, PlayStation Plus subscription service, and more. Users may download or buy games and other content from these services. Also, gamers are able to play a selection of PS3 titles via the Internet-based PlayStation Now gaming service.[29]

Multimedia features[edit]

The PlayStation 4 supports playing standard 12-centimeter DVD-Video discs; DVD recordable and rewritable discs except those that have not been finalized; and standard Blu-ray discs with the exception of Blu-ray Recordable Erasable version 1.0 discs and Blu-ray XL format discs. Unlike all previous PlayStation consoles the system does not support the Compact Disc format at all, including Compact Disc Digital Audio and Video CD format discs.[30]Blu-ray 3D support was added in system software version 1.75.[31] In 2015, Sony partnered with Spotify to bring the music streaming service to the PlayStation 4, allowing music to be streamed in the background of any game or application for both free and premium members of Spotify.[32]

The Media Player application included with the system can be used to play media files on USB storage devices or media servers. According to the PlayStation 4's user guide, media formats supported include videos contained in the MP4, MKV and AVI formats and encoded in H.264 AVC High Profile 4.2, MPEG4 ASP, MPEG2 Visual, AVCHD, and XAVC S; audio encoded in MP3, FLAC, or AAC; or AC-3 (Dolby Digital) and photos encoded in JPEG, BMP, or PNG. The PlayStation 4 Pro also supports videos encoded in H.264 AVC High Profile 5.2. If users have a PlayStation VR headset connected, they can view 360-degree videos inside the headset.[33]

Backward compatibility[edit]

See also: List of PlayStation 2 games for PlayStation 4 and PlayStation 5

The PlayStation 4 was not backward compatible with any games from previous PlayStation consoles at launch. Though PlayStation 4 users cannot play PlayStation 3 games directly, in 2014, the PlayStation Now cloud-based streaming service allowed for the streaming of selected PS3 games.[34][35] In December 2015, Sony added PlayStation 2 backward compatibility and republished some PS2 games such as Dark Cloud and Grand Theft Auto III, Grand Theft Auto: Vice City, and Grand Theft Auto: San Andreas on the PS4 via the PlayStation Store in the Americas and Europe. Supported PS2 games run via software emulation (upscaled to high definition) on PS4 systems instead of having been remastered.[36][37] Each one has been updated to access various PS4 features, including Trophies, Share Play, Broadcasting, Remote Play and second-screen features. However, the original PS2 game discs, and PS2 Classics re-released for the PS3 are not compatible with the PS4 system.[38][39]

History of updates[edit]

The initial version of the system software for the PlayStation 4 is 1.01 as pre-installed on the original consoles. Support for the Remote Play and second screen experiences were added in version 1.50, which was launched on the same day the PlayStation 4 console itself was released in North America on November 15, 2013. Both features are accessible from the PlayStation Vita console by using its PS4 Link application, and the second screen functionality is also accessible from smartphones and tablets through the PlayStation Mobile app. It is also able to record or share video clips as well as broadcasting gameplay to Twitch or Ustream.[40] It supports Blu-ray and DVD-Video playback, and version 1.60 was released on February 4, 2014, improving DVD playback. Version 1.60 also adds support for Pulse Elite wireless headsets.[41] Version 1.70 was released on April 30, 2014, and adds a number of new features, such as the addition of a rich video editor called ShareFactory that offers users the tools to combine, edit and personalize captured video clips. This update also adds the abilities to share video clips and screenshots while streaming, and to copy video clips and screenshots to USB storage.[42] Version 1.75 was released on July 29, 2014, further adding the support for playback of Blu-ray 3D. It also improves the sound quality during 1.5-speed playback with Blu-ray and DVD video.[43] Version 1.76 was released on September 2, 2014, came with minor changes and was the last update until version 2.0.[44]

Released on October 28, 2014, version 2.00 is a major upgrade to the PlayStation 4 system software. Among the features introduced is Share Play, which allows PlayStation Plus users to invite an online friend to join their play session via streaming, even if they do not own a copy of the game. Users can pass control of the game entirely to the remote user, or partake in cooperative multiplayer as if they were physically present.[45][46] This version also adds a YouTube app and the ability to upload video clips to YouTube, and users can now play music stored on USB storage devices. Also, with the support for custom themes and the ability to change the background color, users can set themes for home screens and function screens for each user in this version.[47] Version 2.50 was released on March 26, 2015, adding a suspend/resume feature to allow players to jump in and out of games with the PS button, and games are suspended in the low-power Rest Mode instead of closing completely. This version also allows the console's hard drive to be backed up or restored to a USB flash drive.[48]

On September 30, 2015, Sony released PS4 update 3.00. It introduced "entirely new features" and user-interface enhancements. Among the new features was the ability to share videos directly to Twitter, a dedicated PlayStation Plus section, tweaks to the interface for streaming on YouTube, improvements to social features such as messages and group creation, and the ability to save screenshots as PNGs. An increase in online storage capacity from 1 GB to 10 GB was also introduced for PlayStation Plus Members. Sony states that this update will create "new ways to connect with friends and players around the world, expanding the social capabilities of the system even further".[49] On April 6, 2016, Sony released PS4 update 3.50, that would enable the PS4 to use Remote Play functionality on Windows and macOS (formerly named OS X). VG247 reported that the update will allow Remote Play functionality on computers running Windows 8.1, Windows 10, OS X Yosemite, and OS X El Capitan. Furthermore, the article explains that Remote Play will support resolution options of 360p, 540p, and 720p, frame rate options of 30 FPS and 60 FPS, and that one DualShock 4 controller can be connected via the computer's USB port.[50]

On September 13, 2016, Sony released PS4 update 4.00, which added High Dynamic Range (HDR) and home screen folder support, 1080p streaming, tweaks to menus and game info screens for greater overview, and streamlined interfaces.[51][52] On March 9, 2017, Sony released the next major firmware update, version 4.50. The update includes support for installing applications on external hard drives, custom wallpapers, a refined Quick Menu, a simplified notifications list, custom status updates in What's New, and 3D Blu-Ray support for the PlayStation VR[53] and includes support for the preloading of game patches, however it is up to the developer to make use of it. The first game to take advantage of this feature is LittleBigPlanet 3.[54]

On October 3, 2017, Sony released PS4 update 5.00. Overhauling the master/sub-account system, the update allows for more customization of accounts for family members and roles, and applying parental controls to each account. The groups system is replaced with a new friends management system, along with support for 5.1 and 7.1 surround sound configurations for PlayStation VR. A new tournament bracket viewer has been made, along with tweaks to broadcasting (with 1080p streaming at 60 frames per second on Twitch now possible), and other changes to PS Message, notifications, and the quick menu. Lastly, it introduces localization for Czech, Greek, Hungarian, Indonesian, Romanian, Thai, and Vietnamese languages.[55]

5.50 was released on March 8, 2018. It includes playtime restrictions for child accounts, the ability to hide applications from the library, custom wallpapers via USB, a supersampling mode on PS4 Pro and the ability to delete notifications.[56] 5.53 was released on April 12, and 5.55 was released on May 17, 2018. Both only include updates to improve system performance.

On September 13, 2018, Sony released PS4 update 6.00 which improved system performance. 6.50 was released on March 7, 2019 that allowed users to use Remote Play on iOS devices through the Remote Play app from the App Store, and some other minor improvements.

On May 10, 2019, Sony Interactive Entertainment added the ability to remove purchased games from the Download List for PlayStation Store and delete games from My Profile.

On October 8, 2019, Sony released PS4 update 7.00. The major feature that was added was the ability to use Remote Play on select Android devices running the Android Lollipop version and above. In addition, other features include chat transcription and the expanded limit for party users from 8 to 16.[57]

On December 19, 2019, Sony released update 7.02 with the goal of improved system performance and stability.[58]

On October 14, 2020, Sony released PS4 update 8.00. It brought changes to existing Party and Message features. Other additions include new avatars, enhanced 2-step verification system and updated parental controls.[59]

On April 14th, 2021, Sony released PS4 update 8.50.

On September 15th, 2021, Sony released PS4 update 9.00.

See also[edit]

Other gaming platforms from Sony:

Other gaming platforms from this generation:

Other gaming platforms from the seventh generation:


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  29. ^"Supported disc formats | PlayStation®4 User's Guide".
  30. ^Langley, Hugh (July 29, 2014). "You can watch 3D Blu-rays on your PS4 right now". TechRadar.
  31. ^"PlayStation, Meet Spotify". January 28, 2015.
  32. ^"Supported file formats | PlayStation®4 User's Guide".
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  53. ^Mahmud, Ahnaf (March 15, 2017). "Looks like the PlayStation 4 can now preload game patches". Gamenology. Retrieved March 16, 2017.
  54. ^Andrew, Kelly (August 18, 2017). "PS4's System Software 5.00 Beta Rolls Out Today, Key Features Detailed".
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PS4 System Software Update 9.00 reportedly causing performance issues in some consoles

Time and again, we've heard horror stories of software updates wreaking havoc on unsuspecting users. Of late, many smartphones, such as the Google Pixel 3, have fallen prey to hastily deployed software upgrades. The PS4 system software update 9.00 seems to be bricking a handful of PlayStation 4 consoles this time around.

Gamers have taken to Reddit and Twitter to complain about the faulty update. Some users have complained about the degraded performance after installing the PS4 system software update 9.00. Others state that it doesn't let them play specific games or connect to the internet. One user claims their console boots into an error and that their controllers flat out refuse to connect wired and wirelessly.

Finally, a few unfortunate users have had their consoles bricked due to the PS4 system software update 9.00. Weirdly enough, some of the 'bricked' consoles sprang back to life after a day or two, so there may still be some hope. That being said, many people have also stated that their consoles are working fine after the update.

One Redditor speculates that the degraded performance could be due to bad sectors on the HDD. The reasoning for that is solid, given that the problem seems to be model agnostic, i.e. the original PS4, PS4 Slim and PS4 Pro are equally affected. In conclusion, if you happen to have a PS4, hold off installing the PS4 system software update 9.00 until Sony issues a statement. Based on the official Twitter thread announcing the update, it seems that Sony is aware of the problem but is yet to acknowledge it officially.

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PS4 consoles will still be playable long after PSN has died, thanks to this major update

A video game console smashes through a brick wall.
with 53 posters participating

PlayStation owners wanting to preserve their PS4 libraries well into the future can breathe a sigh of relief, as the system's latest firmware update reportedly fixes a time bomb found inside every console.

Recently confirmed via tests by Modern Vintage Gamer, an unforeseen perk of the PS4's system software update version 9.00 appears to have nullified an authentication communication between the system's internal clock and the PlayStation Network. This had been a security measure that, when failed on both sides, prevented any PS4 software, digital or physical, from playing at all. For anyone concerned about being able to play PS4 games (like, say, Hideo Kojima's terrifying P.T., a delisted proof-of-concept demo for the cancelled Silent Hills) long after PSN support for the system has been shuttered, this is great news.

Connection problems

The problem is the PS4's CMOS battery, which fits into the hardware's motherboard and is used to internally track the date and time, even when there's no power. If that battery is removed for replacement or just dies, the system can't properly track the real-world calendar. This forces the PS4 to reconnect to PSN to establish the correct time—a routine check that happens every time you try to play a digital or physical game. So what would happen, pre-update, if you had a dead-battery PS4 that isn't connected to the Internet? That time check with PSN couldn't be completed, meaning any games wouldn't play.

In his video, MVG founder Dimitris Giannakis ran tests to verify rumblings on Twitter that the CMOS problem had indeed been fixed. To do so, he attempted to start a digital copy of 2018's God of War after removing the CMOS from a base PS4 that was running older firmware and was disconnected from the Internet, which failed. Next, he updated the console to the 9.00 firmware and then disconnected it from the Internet before testing that game and a disc copy of 2018's Shadow of the Colossus with the CMOS battery still removed. Both games started and ran without issues, although Giannakis did note that his trophy data for God of War had been reset.

Sony's official firmware patch notes for its latest update oddly make no mention of a system-bricking CMOS battery fix.

This isn't the first time Ars has reported on this looming threat, which still affects PS3 hardware even after the PS4 update has fixed it for that console. In March, Sony announced initial plans to shut down its online storefronts for PS3, PSP, and Vita. Word soon spread on social media that dying CMOS batteries—which have an average lifespan of 10 to 20 years—would eventually brick all PS4s after Sony inevitably discontinues PSN service for the console. The company reversed course on closing its PS3 and Vita stores in April after significant backlash, with Sony Interactive Entertainment head Jim Ryan saying in a statement, "It's clear that we made the wrong decision here."

Other console-makers each have their own methods of addressing legacy platform gaming. Xbox Series X has a similar-but-different drawback, in that some offline, disc-based Xbox One titles require a one-time online check to finish installing on Microsoft's latest hardware, something Microsoft has yet to address. On a related note, the total roster of available backward-compatible titles for Xbox One and the original Xbox is also missing a number of games. Nintendo meanwhile has a history of shutting down older storefronts and online services once their hardware is phased out of production.

While Sony's official patch notes for the 9.00 update strangely make no mention of the CMOS fix, that lack of mention may point to a change in its attitude about PlayStation's legacy platforms. With PS5's backward-compatibility limited (so far) to PS4 titles and in the absence of a major overhaul to its PS Now streaming library of games, taking the step to push an update that nixes the CMOS issue on PS3 as well would be a welcome shift.


Software ps4 system

PS4 system software update

For the best PlayStation experience, make sure your PlayStation®4 console system software is always updated to the latest version.

Want a guided experience updating your System Software for PS4?

Our PlayStation Online Assistant can help you find the support you're looking for.

Latest system software update for PS4 consoles

An update to the system software for PS4™ consoles was released on 09/15/2021. 

System software features on the PS4 console

Version 9.00 

Main features in the system software update: 

  • You can now view trophies for PS5 games on PS4 consoles. 
    • In Trophies, you can now view PS5 trophies in your trophy list. 
    • You can also view PS5 trophies in the trophy list on the profile screen under the [Games] tab. 
  • In Messages, we've updated the following: 
    • If you're the owner of a group, you can now delete it. To delete a group, open the options menu, and then select [Delete Group]. If you delete a group, it will be deleted for all members.
    • Now when you block someone, you can choose to also leave the group that only you and they are in at the same time. You won't leave groups that include other players. 

Other updated features: 

  • On an Android or iOS/iPadOS device, you can now use the PS Remote Play app to access your PS4 via mobile data. 
  • We've made the following improvements to parental controls: 
    • Now when a child requests to use communication features for a game, their parent or guardian will receive a notification on the PS4 and PlayStation App.
    • The child will also receive a notification when their parent or guardian accepts, denies, or stops allowing the child to use communication features for a game. 
  • You can now select whether you'd like to receive notifications on your PS4 or through email about new products and special offers. To do so, go to [Settings] > [Account Management] > [Account Information] > [Communication Preferences].

How to update the PS4 console system software

If the system software update on your PS4 console is stuck, restart the update. If that fails, download the update file below to a USB drive and follow the instructions below. 

Manually update PS4 system software
  1. Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Download the update file (button below) and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".

  3. Plug the USB drive containing the file into your PS4 console.

  4. Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 3: Update System Software.

  6. Select Update from USB Storage Device > OK.

If your PS4 console does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

Right-click the file and "save as" to download.

How to reinstall the PS4 console system software

Reinstalling the system software on your PS4 console will delete all of the data on your PS4 console. This process is often referred to as a "factory" reset, or "hard" reset.

Reinstall PS4 system software
  1. Using a PC or Mac, create a folder named "PS4" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Download the reinstallation file (button below) and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP".

  3. Plug the USB drive containing the file into the PS4 console.

  4. Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 7: Reinstall System Software.

  6. Select Update from USB Storage Device > OK.

If your PS4 console does not recognize the file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

Right-click the file and "save as" to download.

Restart the system software download on a PS4 console

If your PS4 system software download is stuck, please delete the update and start again:

  1. Select Notifications from the PS4 console function area, highlight the update file and press the OPTIONS button > Delete.
  2. Next, select  Settings > System Software Update

If you experience multiple failed downloads, please update the PS4 system software using a USB.

Fix & Replace diagnostic tool

If you are having issues with your PS4 console system software update, please visit the Fix & Replace diagnostic tool for further steps and to arrange a repair.

Previous PS4 console system software releases

PS4 8.52 system software features 

  • This system software update improves system performance.

PS4 8.50 system software features 

  • In Party, you can now enjoy Share Play with players on PS5 consoles.

  • In Messages, you can now turn notifications on or off for each of the groups you're in. On the group screen, open the options menu and select Turn Notifications Off.

Other updated features

  • On the game session details screen, you can now use the Request to Join button to ask the session leader to join their game session. The session leader can then send you an invite to join the game session.

  • When playing a game you've hidden, other players will no longer see that you're currently playing that game.

  • We've updated the file format for extended storage.

    • When you connect an extended storage device, its file format will be updated.

    • After that, you won't be able to use the device on a PS4 that has a previous version of the system software.

  • The Communities feature is no longer available.

PS4 console system software notices


  • Do not download or install the update using data other than the official update file provided online by Sony Interactive Entertainment. Do not download or install updates by methods other than those described in the system documentation or on this website. If you download or install update data from a different source, by a different method, or on a system that has been altered or modified in any way, the system might not operate properly and might not be able to install the official update data. Any of these actions can void the system warranty and affect your ability to obtain warranty services and repair services from Sony Interactive Entertainment.
  • Do not install system software soon before or soon after a power outage.
  • Do not turn off your system during the installation. Interrupting the installation can cause your system to be damaged.
  • You might not be able to use some applications or content without first updating the system software.

System Software

By using or accessing the System Software, you agree to be bound by all current terms of this Agreement. To access a printable, current copy of this Agreement, go to

Sony Interactive Entertainment, at its sole discretion, may modify the terms of this Agreement at any time, including any terms in the PS4 system documentation or manual, or

Please check back on this website from time to time for changes to this Agreement.

Why You Need a PS2 Right Now - In 2021

Update PS5™ and PS4™ system software using Safe Mode

If your PlayStation system has been offline from PlayStation™Network (PSN) for a long time, or a system software update has failed, you may need to update the PlayStation 'firmware' manually.

Connectivity issues during an update or outdated versions of the system software may require a manual update for your console to start.

Download system software update to console

If you can access the home screen but the system software update has failed, connect the PlayStation console to your router using a LAN cable and follow the steps below:

PS5: update system software
  1. Go to Settings > System > System Software > System Software Update.

  2. Select Update System Software.

PS4: update system software
  1. Go to Notifications and delete any existing update files by pressing the (options) button > Delete

  2. Select Settings > System Software Update.

If you are connected to PlayStation™Network but cannot reach the home screen, start the console in Safe Mode and select Safe Mode option 3: Update System Software. If the update fails, please follow the instructions below.

Manually update PlayStation system software using a USB drive

Manual update requirements

  • DualSense wireless controller (PS5) or DUALSHOCK 4 wireless controller (PS5/PS4) and a USB cable

  • PC or Mac computer connected to the internet

  • FAT 32 USB storage device, such as a USB flash drive — there must be approximately 460 MB of free space.

PS5: manually update system software
  1. Using a PC or Mac, create a folder named "PS5" on a USB drive formatted as FAT32. Inside that folder, create another folder named "UPDATE".

  2. Visit the PS5 system software update page and select the "Update system software" section. Download the update file and save it in the "UPDATE" folder. Save the file as "PS5UPDATE.PUP".

  3. Plug the USB drive containing the file into your PS5 console.

  4. Start the PS5 console in Safe Mode: press and hold the power button, releasing after the second beep.

  5. Select Safe Mode option 3: Update System Software.

  6. Select Update from USB Storage Device > OK.

If your PS5 console does not recognize the update file, check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.

PS4: manually update system software
  1. Using a PC or Mac, create a folder on the FAT32 USB named "PS4". Inside that folder, create another folder named "UPDATE".
  2. Visit the PS4 system software update page, and select the "Update system software" section. Download the update file and save it in the "UPDATE" folder. Save the file as "PS4UPDATE.PUP"
  3. Plug the USB drive containing the system update file into the PS4 console.
  4. If you get the error: "SU-41350-3", the PUP file was renamed by your computer due to multiple downloads of the same file. Check the download location on your PC or Mac, delete any previous versions. Make sure the current file is named: PS4UPDATE.PUP
  5. Start your PS4 console in Safe Mode: press and hold the power button, releasing after the second beep.
  6. Select Safe Mode option 3: Update System Software.
  7. Select Update from USB Storage Device > OK.

My manual PlayStation system software update failed, what should I do?

If your console does not recognize the update file, check that the USB is in FAT32 format and that the folder and file names are correct. Enter the folder and file names in single-byte characters using uppercase letters.

If this process fails, you may need to reinstall the system software. This process is the same as a 'factory reset' and will return the console to its original state — if possible, back up your system data using the guide below.


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PS4 System Update 9.00 Issues Explained

By Shannon Lawlor


The latest update for the PS4 is causing major problems for a lot of users, as update 9.00 is possibly bricking some machines.

Updating software is usually supposed to be a pleasant experience that improves performance. Very often this is the case, and while most people do get irritated at updates taking too long or being too frequent, they are usually not a big deal. However, sometimes updates can cause serious problems, and the latest PS4 update is a good example of this. In fact, it's probably best to avoid installing the PS4's new system update 9.00 until Sony can address some of the issues it's causing.

The update was released on September 14th, and was relatively small in size. It came shortly after a major PS5 update, which is adding salt to the wound for many gamers. Not everyone who has downloaded this update has reported problems, but an increasing number of Reddit and Twitter posts indicate the issues are affecting a decent number of gamers; the PS4, PS4 Slim, and PS4 Pro all have reports of the update causes problems.

RELATED: Best Buy PS5 and Xbox Series X Restock Happening In-Store This Week

Bricked Consoles and Slower Performance

Update problems are usually caused by rushed software updates or unpredictable bugs. Sometimes these update issues are quick fixes, by either restoring an older version of the software or waiting for the bugs to be fixed. However, the reason the 9.00 PS4 update issue is causing such concern is that many users are reporting that their PS4 console can no longer load anything after the update, leaving their PS4 essentially bricked (or unable to work/useless).

Other users report a slower performance after the update, trouble loading certain games, inability to connect to the internet, and even issues connecting their PlayStation controllers. Even more troubling is that there are plenty of reports on Reddit of users rebooting their PS4 to no avail. While there has been no official response from Sony as of the time of writing this, it is a major problem that may hurt the company's brand.

Fixing the Problem

As mentioned, online discussions of the problem have come up with no solution as of yet, aside from not downloading the update in the first place. The most likely scenario is that Sony will release update 9.01 as soon as they can identify what is causing the problems. However, there is definitely a sense of urgency in this regard. For one, PlayStation fans have already repeatedly expressed their dismay at the lack of available PS5 consoles, and having a successful PS5 update just before this corrupting PS4 update obviously adds insult to injury. While the console/chip shortage is largely out of Sony's hands, it would behoove the company to make sure their existing consoles are running smoothly.

The reports of some consoles not being able to load anything after the update, and the update essentially bricking the PS4, are hugely concerning. Further, they may be more difficult to fix. The wide array of reported problems should be a big motivation for Sony to fix this quickly, but if consoles are no longer operational due to a software update, Sony could be in real trouble. It's unlikely that many PS4s will be destroyed by this update though, and in reality, it has only affected a small percentage of PS4 owners. However, it will have an impact on consumer loyalty based on how Sony addresses the problem.

PS4 owners that have not yet updated are advised to avoid the update until a solution is found. Although the update was small, it did include a couple of useful improvements. Still, this entire debacle does pose the question of whether the PS4 has much viable time left as a console, which is not great news for anyone who can't find or afford a PS5. While the current-gen consoles are definitely the focus for Sony, hopefully PS4 users won't get left in the dust.

MORE: Every Video Game Release Coming Soon For PS5 and PS4


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