Eligible to unlock device

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Unlock your mobile device

Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device. 

If you purchased your device from T-Mobile or if you have a T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking.  In order to unlock a mobile device that is not sold or authorized by T-Mobile, you need to contact the mobile carrier or manufacturer who sold you the device.

T-Mobile’s approach to device unlocking

Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.

Some devices cannot be remotely unlocked by T-Mobile.  In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

 

Unlock eligibility requirements

We unlock mobile devices that meet the following eligibility criteria free of charge.

Device eligibility is determined as follows:

  • The device must be sold by T-Mobile.
  • The device must not be reported as lost, stolen or blocked.
  • The account associated with the device must be in good standing.
  • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

  • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
  • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
  • If the device is associated with a canceled account, then the account balance must be zero.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for mobile devices on Prepaid plans

  • At least  365 days  must have passed since the device was activated on the T Mobile network.
  • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
  • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Military and other exceptions
Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details.

 

Getting Help

If you have a question about your device’s eligibility to be unlocked, or you need help completing the unlock process, see Support or contact T‑Mobile Customer Service. Mobile Customer Service.

 

Important

This policy is subject to T‑Mobile’s Terms and Conditions of service and may change without notice. T‑Mobile may deny any request for mobile device unlocking in our sole discretion if the request is an effort to defraud the company.

Sours: https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

Get info about device unlock eligibility

Personal device requirements

Your device:
  • Is an AT&T phone or device and isn’t active on another AT&T account.
  • Was paid in full when you bought it (not on an installment plan). You won’t have to wait 60 days to unlock it.
  • Has a paid-off installment plan.
    • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
    • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request. Learn how pay off your installment plan.
  • Doesn’t have a past-due account balance. Make a payment to bring your account current. It will take 24 hours for your payment to post. 
  • Hasn’t been reported as lost, stolen, or involved with fraud.
  • Is an AT&T PREPAIDSM phone that has had paid service for at least six months.
Good to know:Don't have an account with AT&T? You can still unlock an AT&T device as long as it meets all requirements.

Active duty military personnel

Being deployed for active duty? You don’t have to complete your installment plan or contract to unlock your device. Make sure you select Yeswhen we ask if you’re deployed military.

Business device requirements

The device:
  • Has permission from the company to be unlocked
  • Has a completed contract or term agreement, if applicable
  • Requires a 30-day waiting period to unlock if it was on a 2-year contract that was upgraded early
Good to know: iPads®and wearables are unlocked, so you don’t need to submit an unlock request for them.
Sours: https://www.att.com/support/article/wireless/KM1262649/
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How do I unlock my Optimum Mobile device?

If your device meets the unlocking eligibility requirements, Message Us to chat with one of our Optimum Mobile experts. The request can take up to 4 business days.

 

Unlock Requirements

Device eligibility is determined as follows:

  • Must be purchased/financed through Optimum Mobile and paid in full
  • Must not be reported as lost, stolen, or blocked
  • Must have been active on the Optimum Mobile network for at least 60 days prior to the request
  • The associated account currently using the device must be in good standing

Proof of purchase or additional information in its discretion and certain other exceptions may apply. Deployed military personal are eligible to have their devices unlocked upon verification of deployment documents. 

The Optimum Mobile Device Unlock Policy is subject to the Optimum Mobile Terms of Service and may change without notice. Optimum Mobile reserves the right to deny any request for a mobile device unlock at our sole discretion if the request is determined to be an effort to defraud the company.

 

Sours: https://support.optimummobile.com/hc/en-us/articles/360042187793-How-do-I-unlock-my-Optimum-Mobile-device-
  • Samsung: Settings Connections More Connection Settings > Network Unlock

  • OnePlus: Settings Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock

  • LG: Settings Network & internet > Mobile networks > Network unlock > Continue

  • T-Mobile REVVLRY: Settings Network & Internet > Mobile network > Advanced Network Unlock

  • Older Android or other manufacturers: 
    • For Android 7 and newer, open the Device Unlock app. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
    • For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
  • Sours: https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device

    To device eligible unlock

    Metro® by T-Mobile Phone Unlock Policy


    Unlocking your mobile wireless device

    Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device.  

    If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking.  In order to unlock a mobile wireless device that is not sold or authorized by Metro by T-Mobile, you need to contact the mobile carrier or manufacturer that sold you the device.


    Metro by T-Mobile’s approach to device unlocking

    Once a device becomes eligible for unlocking (eligibility requirements are described below), Metro by T-Mobile will automatically and remotely unlock the device within two business days if the device supports remote unlock.

    Some devices cannot be remotely unlocked by Metro by T-Mobile.  In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

    If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, click here.


    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge:

    • The device must be purchased from Metro by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • One hundred eighty (180) days must have passed since the device’s activation date.


    About deploying military personnel

    Military personnel who are pending deployment do not have to meet the 180-day requirement described in the previous section. To unlock their Metro by T-Mobile device, military personnel (or family members) must visit a Metro by T-Mobile Store with their deployment papers.


    Instructions for unlocking your Metro by T-Mobile device

    If you received a notification that your device is eligible to be unlocked, please review these instructions for completing the unlocking process.

    1. Make sure you are connected to the Metro by T-Mobile network or Wi-Fi.
    2. Swipe up on your Home screen to open the Apps tray and follow the steps below:
      • Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock
      • Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen. If you do not have this app, your device is unlocked or it is on a 2019 or newer OS.
    3. Select Permanent Unlock
      • If you receive an error, please see the table below with troubleshooting steps.
    4. Wait while the device completes the unlock.
    5. Restart the device.
    6. Contact us at 888-863-8768 if:
      • You do not see the apps or settings listed for your device. You may need a PIN code for unlock, which Metro’s Care team can provide.
      • You meet the eligibility requirements but cannot unlock your device.
      • You have a device not listed above.

    If you have an Apple device, once it becomes eligible, Metro by T-Mobile will automatically authorize, and initiate unlock for your device remotely. To complete the unlock on your device, please follow these steps.

    1. Verify that your device is eligible to be unlocked.
    2. Make sure your device is on WiFi.
    3. Insert a non-T-Mobile SIM card into your Apple device and complete the first-time use.

    Frequently Asked Questions

    1. What does my phone being ‘unlocked’ mean?
      A device unlock enables your Metro by T-Mobile device to use a non-Metro by T-Mobile SIM card to connect to a different international or domestic network. This may also be known as a SIM unlock, network unlock, or carrier unlock.

    2. When can I unlock my phone?
      Your phone can be unlocked when you are eligible for unlock. Please see Metro by T-Mobile’s policy for more details.

    3. What happens if I don’t unlock my device?
      Nothing! Your phone will continue to work just as it does today.

    4. Why do I have to wait 180 consecutive days?
      As a pay in advance service provider, this helps us reduce fraud and misuse of service. This is in line with industry standards for pay in advance services.

    5. When does the service requirement (180 consecutive days) start?
      The service requirement begins from your phone’s activation date. The first day your phone is active with Metro by T-Mobile counts as day 1. Please note that your phone’s activation date is different from your account’s activation date.

      Note: For phones under warranty exchange, the activation date is the date you originally purchased the phone, not the activation date of your warranty exchange handset.

    6. Is there a fee for requesting a device unlock?
      No. We unlock mobile devices that meet eligibility criteria free of charge.

    7. What do I do if I received an error using the Device Unlock app?
      If you receive an error using the Device Unlock app, review the following table for troubleshooting:

      Error MessageInformation/Troubleshooting
      Device not recognized by your service provider. Please call customer care.Rooting your device will disable the unlock application.
      Download the latest Metro by T-Mobile software to continue.
      Data corrupted during transfer. Please try again. Error during data transfer. Please try again.Ensure the device has stable mobile signal or connect to WiFi.
      Restart the device and try again.
      Server not responding. Please try again later.No response is received from the server.
      Try using an alternate internet connection.
      Failure in processing the request. Please reboot device and try again.Ensure that your device has sufficient memory.
      Restart the device and try again.
      No internet connection available. Please try again when internet connection is available.No internet connection is available:
      Device is not connected to 3G/4G LTE/5G.
      Please use WiFi or connect to cellular network.

      Unable to connect to the server at this time. Please try back again later.

      Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.

      No response is received from the server.
      Try using an alternate internet connection.

      The device is not eligible for unlock.

      Unlock Failed : System maintenance error, try again later.System Maintenance is currently underway wait and try again later.
      Failure in applying the unlock settings. Please try again.The device must be connected to the mobile network (including domestic and international roaming).
      Disconnect from Wi-Fi and try again.

     

    December 9, 2020

    Sours: https://www.metrobyt-mobile.com/terms-conditions/phone-unlock-policy.html
    Unlock OnePlus Nord N100 ( BE2015) device is not eligible for unlock❌-2021

    At Allconnect, we work to present quality information with editorial integrity. While this post may contain offers from our partners, our opinions are our own. Here’s how we make money.

    When your pesky wireless contract is finally up, it’s not uncommon to shop around, look for more cost-effective options and take your trusted smartphone with you. There’s just one problem: Your device is most likely “locked” to your old carrier, meaning you can’t just take your old device to a new provider. 

    However, if you can unlock your phone (the steps in this process will differ from carrier to carrier) you should have no problem switching providers without purchasing a new device. Let’s take a look at how to unlock a phone and what you’ll need to do to free your device from your old service provider.

    What is an unlocked phone? 

    Unlocking your phone essentially means that you’re stripping it of any provider locks that prevent the device from operating on a rival network. Once you unlock a phone, you can bring it to any provider that works on a compatible network. 

    Is it illegal to unlock your phone?

    If you’ve heard whispers about unlocked phones and questionable legality, that’s because it was illegal to do so back in January of 2013. Luckily for consumers, the Federal Communications Commission (FCC) and the Cellular Telecommunications Industry Association (CTIA) agreed on “voluntary industry principles” for unlocking wireless phones with AT&T, Sprint, T-Mobile, U.S. Cellular and Verizon Wireless. 

    CTIA industry standards for unlocking phones are as follows:

    Disclosure: Providers must reveal their policy on unlocking phones on their website.

    Prepaid unlocking policy: Providers must fulfill prepaid device unlock requests within one year of the initial activation. 

    Postpaid unlocking policy: Providers must unlock or provide the necessary information to unlock their devices to current and former subscribers after their service agreement or device financing concludes or after the payment of early termination fees.

    Notice: Providers that lock devices must notify subscribers when their devices are eligible for unlocking or will unlock the device automatically.

    Response time: Providers must unlock eligible devices within two business days of a request.

    Deployed personnel unlocking policy: Providers must unlock the devices of deployed military personnel in good standing.

    So, unlocking your wireless phone is perfectly legal as long as the providers adhere to the principles above. 

    How do I unlock my phone?

    As simple as it may sound, each wireless provider actually has a different set of criteria you must meet as well as instructions you must follow to unlock your device.  

    You must also be sure that the provider you’re leaving uses the same technology (CMDA or GSM) that your new one does. CMDA phones will not work on a GSM network and vice versa, but if your device is compatible with both types of networks, you can use your phone with any carrier.

    AT&T and T-Mobile use the GSM network while Sprint and Verizon use CMDA. Therefore, you wouldn’t be able to use an AT&T-compatible device with Sprint’s network. Unlocking a GSM device is often pretty straightforward since you can use the phone on any GSM network once it’s unlocked. 

    CMDA phones, on the other hand, aren’t as simple to unlock and transfer. CMDA providers like Verizon and Sprint have a unique database that manages which devices can operate on their network. 

    So, if you’re switching up your provider, you’ll have to get permission from your current provider to unlock your phone and permission from your new one to use your phone on their network. CMDA providers do not have to allow your device to work on their network.

    Find your provider in the list below to see carrier-specific guides on how to unlock a phone.

    How to unlock an AT&T phone

    AT&T makes things pretty simple when it comes to device unlocking as long as you have access to your my AT&T account or the provider website. 

    What you’ll need:

    To unlock your AT&T phone:

    1. Make sure you meet the eligibility requirements specified to unlock your device
    2. Complete and submit the Device Unlock Request form
    3. Open the link in the confirmation email within 24 hours of receipt and note the unlock request number assigned to you

    An AT&T representative will be in touch within two business days to confirm the status of your request. 

    How to unlock a Sprint phone

    For domestic unlocks, you’ll need to contact Sprint Customer Care (855.639.4644). International and military locks will need to get in touch with Sprint Worldwide Care for assistance. 

    What you’ll need:

    • Your Sprint account information (name, phone number, account number, password)
    • The IMEI number of your device

    To unlock your Sprint phone:

    1. Check out the Sprint unlocking requirements and make sure your device can be unlocked domestically and/or internationally 
    2. Contact the appropriate Sprint Customer Care line and provide the specified account information

    Remember, not all Sprint devices are eligible for SIM Unlock and most SIM Unlock-capable postpaid phones are automatically unlocked once requirements are met. Sprint may be able to provide the MSL code of phones that are ineligible for SIM Unlock. 

    How to unlock a T-Mobile phone

    As a T-Mobile customer, you’re limited to two device unlocks per line each year so be sure you’re intentional about switching providers. Here’s what you can expect when you unlock your T-Mobile phone.

    What you’ll need:

    • An unlock-eligible device
    • Your T-Mobile account information (name, phone number, account number, password)
    • The IMEI number of your device

    To unlock your T-Mobile phone:

    1. Go over the T-Mobile eligibility requirements to make sure you’ll be able to receive your unlock code
    2. Contact a T-Mobile representative and provide all desired information to verify that you are the account holder on file
    3. Make a note of the unlock code received from your representative

    Some supported devices include the T-Mobile Device Unlock app. Device Unlock is only available for Android devices and allows customers to request and unlock their phone directly from the app. Learn more about how to use it at T-Mobile support.

    How to unlock a Verizon phone

    It’s important to note that as of July 2019, Verizon locks all phones during the first 60 days after purchase. Once the two-month period is up, all Verizon phones automatically unlock. Phones sold before the policy change should have been unlocked prior to purchase. 

    If you purchased a Verizon device before July 2019 and it is locked, contact the Customer Service team at 800.922.0204.

    For more wireless tips and tricks, check us out on social or bookmark our Resource Center to get updates before anyone else. 

    Taylor GadsdenTaylor Gadsden

    Written by:

    Taylor Gadsden

    Writer, Broadband & Wireless Content

    Taylor is a veteran member of the Allconnect content team and has spearheaded a number of projects, including a data piece on the top fiber cities in the U.S. and a troubleshooting guide on how to connect your p… Read more

    Trey PaulTrey Paul

    Edited by:

    Trey Paul

    Editor, Head of Content

    Read bio

    Sours: https://www.allconnect.com/blog/how-to-unlock-a-phone

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