HP printer setup (Apple AirPrint for Mac)
AirPrint is a built-in printing solution for Mac computers. You can print from most apps that have a print feature.
To access additional printer features such as scanning and HP printer tools, download and install HP Smart - Mac App Store (in English).
Add the printer in macOS with AirPrint
To set up an HP printer with AirPrint, add the printer to the print queue in System Preferences.
Connect the printer to the same network that the Mac is connected to, or use a direct USB connection.
Wi-Fi connection for printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
Wi-Fi connection for most printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.
Wi-Fi connection for HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Wired (Ethernet) network connection: Connect the network cable to the printer Ethernet port and to an available port on the router or access point. At the printer port, the green light should be steady and the orange activity light should blink.
USB connection: Connect the cable to the USB port on the rear of the printer and to an available port on the Mac.
Open the Apple menu , click System Preferences, and then click Print & Scan or Printers & Scanners.
Look for your printer in the Printers list.
If your printer is listed, remove the printer before you add it with AirPrint. Click the printer name, click the Minus sign , click Delete printer, and then click the Plus sign to open the Add window.
If your printer is not listed, click the Plus sign .
In the Add window, select your printer.
From the Use menu, select AirPrint or Secure AirPrint.
If an AirPrint option is not listed in the menu, select Generic Postscript Printer (preferred) or Generic PCL Printer.
Click Add to complete the setup.
Additional print driver options might be available at HP Software and Driver Downloads.
Frequently asked questions (FAQs)
Still have a question? Find additional answers and help.
How do I use the printer functions and settings with AirPrint?
Apple supports all standard printing and scanning functions and settings with AirPrint.
Print job setup and settings: Click . For the Photos app, select a layout, and then click Print. Click Show Details to view all options and settings.
Scan documents and photos: Click the Apple menu , click System Preferences, and then click Print & Scan or Printers & Scanners. Click Scan, click Open Scanner, and then click Show Details to view all options and settings.
HP Easy Scan app: Go to 123.hp.com to install the full feature driver and software. After completing the printer setup, go to Applications to find and open HP Easy Scan. Depending on your printer, this app supports scanning from the printer control panel to the computer or to an email account, two-sided (duplex) scanning, and creating editable scan files.
HP Smart app: Install HP Smart - Mac App Store (in English). Open the app, and then click the plus sign to set up your printer. Click the Scan tile on the home screen for options to scan from the printer, import an existing file, or use the computer camera or a webcam to capture and edit a photo or document.
Apple Image Capture: Open Image Capture from the Applications list, click your printer name in the Devices or Shared list, and then click Show Details to view all options and settings.
Check estimated ink levels: View the ink level indicators on the printer control panel, if available. Or print a self-test page or printer status report.
Access the printer homepage (network printers): Open the Print & Scan or Printers & Scanners window, select your printer, click Options & Supplies, and then click Show Printer Webpage.
Fax: Use the buttons and menus on the printer control panel.
What if my Mac cannot find my printer?
Try these troubleshooting tips if the Mac does not locate the AirPrint printer.
Check the printer connection. Check the Wireless or Settings menu on the printer control panel or print a Network Configuration Page, and then make sure the printer is connected to the wireless network.
Check the computer connection. On your Mac, click the Network icon , and then make sure the Mac is connected to the wireless network.
Check for Mac updates. Open the Apple menu , click About this Mac, and then click Software Update to update your Mac.
Update the printer firmware. Go to HP Software and Driver Downloads to search for and download firmware updates for your printer.
Restart the router, printer, and Mac. Unplug the router, turn off the printer, and then close all programs on the Mac and shut it down. Turn on the router, wait for a successful internet connection, turn on the printer, and then turn on the Mac.
Reset the printing system. Open the Apple menu , click System Preferences, and then click Print & Scan or Printers & Scanners. Right-click or Ctrl + click anywhere in the Printers list, and then click Reset printing system. Restart your printer, and then re-add your printer to the list.
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HP printer setup (Apple AirPrint for iPhone, iPad)
AirPrint is a built-in printing solution for Apple iOS and iPadOS. You can print from most apps that have a print feature.
To access additional printer features such as scanning and HP printer tools, install the HP Smart app.
Set up the printer network connection
Make sure the printer and your Apple device are connected to the same wireless network.
On your Apple device, make sure Wi-Fi is turned on and there is a check mark next to the name of your local Wi-Fi network. If you are connected to a different network, tap the name of your network to join it.
Check the printer network connection status.
Printers with a touchscreen control panel: Touch the Wireless icon or open the Network Settings or Setup menu to view the network connection status.
Printers without a touchscreen control panel: Press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time. A Wireless Test Report prints with the network connection status.
The printer connection status should be Connected or Ready. If it is not, continue with these steps to connect your printer to the network.
Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to blink. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops blinking when the connection completes.
HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the rear of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Print from your Apple device
Print documents, photos, and web pages from iPhone and iPad apps with a print feature.
Make sure the printer is turned on, cartridges are installed, and the paper you want to print on is loaded in the correct paper tray.
Open the item you want to print, and then tap the Share icon ( or ).
Tap Print or the Print icon .
Select your printer, and then change print settings such as paper size, number of copies, or page range. Available settings depend on the app you are printing from, the print job type, and your printer.
Frequently asked questions (FAQs)
Still have a question? Find additional answers and help.
What if a 'No AirPrint Printers Found' message displays?
Troubleshoot the connection and AirPrint.
Check the network connection: Make sure your mobile device and printer are connected to the same wireless network, the Wi-Fi signal is strong. Try restarting the printer or disconnecting and reconnecting it to the wireless network.
Make sure AirPrint is enabled: Type the printer IP address into a Safari browser on your mobile device to open the EWS. In the Network section, make sure the AirPrint status is On.
How do I use AirPrint if a Wi-Fi network is not available?
Send a print job using a Wi-Fi Direct printer connection. Complete these steps while next to the printer.
Make sure paper is loaded in the main tray, and then turn on the printer.
If you want to print web content, such as an email or cloud-based document, open the item before proceeding.
On your mobile device, open the Wi-Fi network menu, and then select your printer with DIRECT in the name.
If prompted, enter the Wi-Fi Direct password, and then tap Join.
Open the item you want to print, and then select the option to Print.
Select AirPrint, if prompted.
Select your printer, and then tap Print.
After the print job completes, open your Wi-Fi network menu, and then reconnect to your local network.
How do I view my print jobs the print queue?
You can view print jobs and status in the Print Center.
Open Apps Switcher.
Most iPhones, iPads, iPod Touches: Press the Home button twice.
iPhone X: Swipe up and hold from the bottom of the screen.
Select Print Center.
A summary of the print job settings and status displays, including an option to cancel the print job.
How do I cancel a print job?
Cancel print jobs from the printer control panel or with the Print Center on your Apple device.
From the printer control panel: Press the Cancel button .
From your Apple device: Open Apps Switcher, select Print Center, and then tap Cancel Printing.
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HP printer setup (HP Smart app)
Use the HP Smart app for computers and mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.
Install the HP Smart app and set up the printer
Get the HP Smart app for Android, Apple iOS and iPadOS, Windows 10, and Mac to set up and use your HP printer to print, scan, copy, and to manage settings.
Do the following if you are setting up the printer on a Wi-Fi network.
Place the printer and the computer or mobile device near the Wi-Fi router.
Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.
Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows 10), or HP Smart - Mac App Store.
If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.Note:
Disconnect from a Virtual Private Network (VPN) connection before downloading.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.
In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.
If your printer is not found, continue to the next step.
Restore network default settings on the printer to prepare it for a Wi-Fi connection.
Most printers with a touchscreen: From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
Most inkjet, Laser NS, and Neverstop printers without a touchscreen: Press and hold the Wireless and Cancel buttons until the Power button flashes, and then wait for the Wireless light to flash.
Most LaserJet printers without a touchscreen: Press and hold the Wireless button until the Attention light flashes, and then wait for the Wireless light to flash.
Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).
Within two hours, restart the printer, close then re-open HP Smart, and then try adding the printer again.
Use the HP Smart app
Print, scan, and copy by clicking the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.
Example of the HP Smart app home screen (mobile, computer)
To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.
To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.
To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.
To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.
To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).
To learn about other app features, select one of the following links:
Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.
Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.
Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.
Mobile Fax: Securely send documents to a fax machine or fax-capable printer.
Frequently asked questions (FAQs)
Still have a question? Find additional answers and help.
What are the requirements to use the HP Smart app?
Review connection and software version requirements for the HP Smart app.
An HP printer that supports HP Smart
The printer is connected to a wireless network with internet access
A compatible mobile device or computer.
Android 7.0 and later
Apple iOS 13 and later
Windows 10 version 1803 and later
For Windows 10 version 1709 or earlier, download and install HP Easy Start from 123.hp.com.
macOS 10.13 and later
For macOS 10.12 or earlier, download and install HP Easy Start from 123.hp.com or set up your printer using Apple AirPrint. Go to HP printer setup (Apple AirPrint for Mac) for more information.
Why do I need to sign in or create an account to use HP Smart?
An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.
You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.
Why can't I connect my wireless printer or print over the network?
Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.
Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks the printer is disconnected from the network.
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer wireless light stops flashing when the connection completes.
HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for to find the document on how to print and evaluate the report.
Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.
Which languages do the HP Smart app support?
HP Smart is currently available in the following languages.
Arabic (Windows 10, Mac only)
Catalan (Windows 10, Mac only)
Croatian (Windows 10, Mac only)
Hebrew (Windows 10, Mac only)
Indonesian (Windows 10, Mac only)
Romanian (Windows 10, Mac only)
Slovak (Windows 10, Mac only)
Slovenian (Windows 10, Mac only)
Thai (Windows 10, Mac only)
Which printers are compatible with the HP Smart app?
Most wireless-capable printers manufactured in 2010 and later are supported by the HP Smart app.
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Print, scan, and share files by using HP Smart with your HP Printer. HP Smart makes it easy to get started and keeps you going with features like Print Anywhere or Mobile Fax!
· Start with a hassle-free set up, then print, scan, copy, and share files directly from your computer to your friends, co-workers, or a linked cloud account
· Manage or print to your printer using any network connection
· Order supplies, get support, and manage your HP account straight from the app
· Create high-quality scans by importing existing files or scanning from your printer, and improve them by cropping the file, adding filters and text, or adjusting saturation, contrast, and brightness
· It’s easy to send secure faxes from the app with Mobile Fax
· Be more productive with Smart Tasks—customizable one-click shortcuts
· Access hundreds of printable crafts, cards, and learning activities for free with Printables! Get involved and get your family creating together!
Some HP Smart features require a network connection and an HP account for full functionality. Certain features/software are available in English language only. For a full list of supported printers, visit: http://support.hp.com/us-en/document/c03722645?openCLC=true
Ratings and Reviews
4.2 out of 5
HP Smart? More Like HP Intelligent!!
I used this when I first got my first printer, an HP DeskJet 2732. The printer is an ink one. When I used this, it was ezy. Toooo smart for it’s name. Scanning is ezy(good job reforming after HP Easy Scan, which has an overall rating of 2 stars). Printing is ezy. What is with the hate? How is printing/scanning this easy? My dad used a Brother printer when he went to work which used ink and he reportedly said it waaaaaaaay too hard, but then his boss ordered HP ink printers and he said they were ezy to use. I don’t have to MAKE my assignments and complete them for school, I can just easily print them. And submitting them is waaaaaaaaaay too ezy when I scan them. If it doesn’t work for you, then at least tell them why. Write a review at least this long. The Instant Ink isn’t a scam at all. I see many short reviews that look as if they were written by people from companies that are rivals of HP. I would loooooooooooovvvvvvvvveeeeeeeee this app. Only rating it 5 stars because because there wasn’t any option to rate it 100 stars. This app is very very excellent. Now stop giving the software engineers a difficult time at HP. You must admit it. Very great app.
I’m not a person who is paid to write reviews. I’m a kid who is thankful for HP for making my life easier at school. Kudos to HP!!!!!!!!!!!!!!!!!!
HP has come along way with their products and the software that runs them. I've owned a HP Officejet Pro 8620 for about 2 years now. I used to cringe at installing or even updating HP drivers and software, but over the last 3-4 years installing, as well as updating their software has been truly seemless. Their quality has certainly improved vastly and continues too.
My wife works with individuals with special needs and she likes to print out worksheets to complete some of these individuals goals at the center that she is employed with. These worksheets strengthen hand eye coordination, basic math skills, money counting, and sentence structure. She prints a lot and she has never had any issues with either her phone or her laptop communicating with the printer....EVER. She is not the most tech savvy of individuals and so even she can use their products and integrate them into her daily life. I recommend their products, whole heartedly. As a Field Engineer at Intel Inc. I use their products at work and my home and I their software improves with each update. You can trust HP again.
Poor support for non-working app
When it worked, it was great. After the most recent update (I assume), the app would immediately crash when I tried to open it. Re-started everything, re-installed the app, still no luck. I had to use the virtual assistant and ask just the right questions in order to access a live chat, since the virtual chat couldn't solve my problem. To do a live chat, I had to still have my printer under warrantly (lucky me, it still was), even though it was an app issue, and I don't think it should have applied. The live chat person directed me to another service. Note--the chat service was not open on the weekend, but the phone number was. I trouble-shooted with the person on the phone. She told me I had to directly contact Apple about a compatability error (I don't think that is something that would work), or I could talk to another group to help. I explained this to the next person, who told me that in order to fix the problem I would have to order a new service (I think it was something like My HP Friends) which would cost starting close to $50 a month. I told him no thank you. Not counting the virtual assistant and live chats, I spent an hour 40 minutes on the phone. Although I learned some work-arounds while we were trouble-shooting to see where the actual problem was, I'm still in the same place with the app not working.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- HP Inc.
- 89.3 MB
- Requires macOS 10.13 or later.
English, Arabic, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- Age Rating
- © 2019 HP Development Company, L.P.
With Family Sharing set up, up to six family members can use this app.
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