Arris modem no online light

Arris modem no online light DEFAULT
arris modem not online

Arris Modems are perfect for optimal stability and a stable connection and you will not be having any sorts of major issues most of the time. But like all the technical equipment out there, an issue or two is pretty inevitable and there is nothing you can do about it

. All you need to do is being prepared for such issues and know how to have them fixed in the right manner. So, if your Arris modem is not online, here is how you can have it fixed in no time at all.

Arris Modem Not Online

1) Check the Internet Connection

The first thing that you should be checking in case your Arris Modem is not Online for some reason is on the Internet Connection. You will have to make sure that the Internet connection is working fine and it does not have any sort of outage at the ISP end. Moving forward, you will need to check on the cables, wires, and connections as well and that will be the best thing you can do.

Make sure that you are checking on the internet connection as well by trying to connect the ethernet cable on some other device.

This will help you figure out if you need to fix something at your end or if there is something wrong at the ISP end. So, if the internet is not working fine, you will need to contact the ISP and they will be able to make it work for you. If not, you will need to start troubleshooting it through these steps.

2) Restart the Modem

There are occasions when a temporary bug or error on the modem can cause it to go offline for some time and that is what you need to fix first. Since this would be the first troubleshooting step, don’t get the hopes too high but it might be the right start. You will need to run a power cycle on the modem and make sure that you keep it turned off for a moment or two.

After that, it will start over and reboot all the hardware as well as software components and it will also be triggering an attempt to connect it with the internet again. All the issues will be cleared out this way and your Arris modem will be up online in no time at all.

3) Reset the Router

Another thing that you can possibly try out is to make sure that there are no settings on the routers that might be causing it to be offline. So, you will need to reset the router to factory settings and that will be the perfect thing to have all the issues cleared out.

4) Contact Arris

If you are unable to make it work despite trying all the troubleshooting steps, then you will need to contact Arris and take it up with them. This way, they will not only be able to diagnose the problem precisely but they will also be able to fix it for you by a repair or replacement, whatever is needed.

Categories TroubleshootSours: https://internet-access-guide.com/arris-modem-not-online/

iiHelp

LightStateMeaningPowerOffNo AC power supply. Please note that all other lights will be off if the modem has no power.GreenWorking AC power supply.DSOffThere is no power or internet is not available. Troubleshoot no connection.GreenIndicates ultra-high-speed downstream/download activity. We typically expect a green DS and US light for Cable connections.YellowIndicates high-speed downstream/download activity. Check your usage in Toolbox - if your Cable service is shaped, consider purchasing a Data Pack. If your service is not shaped, please call us on 13 22 58 for assistance.FlashingIf it remains flashing after the modem has finished booting up, check the coaxial cable connection. If the coaxial cable seems fine, please call us on 13 22 58 for assistance.USOffThere is no power or internet is not available. Troubleshoot no connection.GreenIndicates ultra-high-speed upstream/upload activity. We typically expect a green DS and US light for Cable connections.YellowIndicates high-speed upstream/upload activity. Check your usage in Toolbox - if your Cable service is shaped, consider purchasing a Data Pack. If your service is not shaped, please call us on 13 22 58 for assistance.FlashingMay indicate a signal issue if it remains flashing after the modem has finished booting up and the DS light is solid. Please call us on 13 22 58 for assistance.OnlineOffThere is no power or internet is not available.GreenInternet is available.FlashingMay indicate a provisioning issue. Please write down your Cable modem's Serial Number and CMAC number as printed on the sticker on the base of the modem (example) and call us on 13 22 58 for assistance.LinkOffThere is no power or no working connection to the yellow Ethernet port on the back of the modem. If something is plugged in, try a different Ethernet cable.GreenWorking 1000Mbps connection to the yellow Ethernet port on the back of the modem - typically indicates the recommended Cat6 or Cat5e Ethernet cable is being used.YellowWorking 10/100Mbps connection to the yellow Ethernet port on the back of the modem - typically indicates an older Cat5 Ethernet cable is being used. We recommend Cat6 or Cat5e Ethernet cables for Cable broadband.FlashingActivity on the device connected via Ethernet.
Sours: https://help.iinet.net.au/arris-cm820-cable-modem-status-lights
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ProblemPossible SolutionPOWER light is offCheck that the power cord is properly plugged into the wall outlet and rear panel of the modem.

Check that the electrical outlet is working.

If electrical connection is OK and modem reset does not work, contact Customer Support.

RECEIVE light is flashing

Check the coaxial cable connection at the modem and wall outlet.

Check that the USB or Ethernet cable is attached at the modem and the computer.

Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes.

SEND light is off or flashing

Try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes.

If the cable modem has been moved to a different outlet please contact customer service to relocate the modem.

If you have a splitter feeding a TV on the same coaxial line as the cable modem, remove the splitter and connect the coaxial cable directly the modem.

ONLINE light is offThe modem has not registered with CableAmerica servers. Contact Help Desk to verify the MAC Address of your cable modem. Online LED is off or flashing The modem has not registered with CableAmerica servers. Contact Help Desk to verify the MAC Address of your cable modem.
The MAC Address is located on the bottom of the cable modem.
MAC AddressWireless 2.4Ghz is Off

No WiFi client associated with the WiFi cable modem.

Wireless 5.0Ghz is Off

No WiFi client associated with the WiFi cable modem.

Sours: https://www.cablemo.net/troubleshooting-tips-for-arris-surfboard-sbg6700/

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Troubleshooting

"US" or "DS" light is blinking or off on modem/gateway

Loss of sync occurs when your modem/gateway's "DS" or "US" lights are either off or constantly flashing. Please note that if the "Online" light is on, the modem/gateway is updating its system software and service should be automatically restored after a few minutes.

If your modem/gateway does not have sync:

  1. Ensure your modem/gateway is plugged in, and powered on. Try a “power cycle” on your modem/gateway. This can be done by unplugging it, leaving off for 1 minute, then plugging back in.
  2. Ensure that the coaxial cable is securely connected to both the modem/gateway and the wall outlet.
  3. Ensure that your modem/gateway is plugged into the outlet it was installed on. Even if you have more than one coax outlet, they may not all be active.
  4. Verify the modem/gateway and cables in use. Are you using the provided hardware and cabling?

If you require further assistance, please log on to MyPrimus and submit a Support Request (Support Ticket) to our Technical Support team. Your issue will be reviewed as soon as possible.

Slow Speeds

Please review these troubleshooting steps if you experience slower than expected download and/or upload speeds on your line. Speed degradation can be caused by varying factors, so complete and thorough troubleshooting is required for resolution.

If at any time you need assistance, please call our friendly staff toll free at 1-800-370-0015.

  1. "Powercycle" your modem. This is done by unplugging the power from the back of your modem for 1 minute.
  2. Clear your browser's history and cache:

    Clearing History & Temporary Internet Files: Internet Explorer 7
    Clearing History & Temporary Internet Files: Internet Explorer 8
    Clearing History & Temporary Internet Files: Internet Explorer 10
    Clearing History & Temporary Internet Files: Mozilla Firefox 3.5
    Clearing History & Temporary Internet Files: Google Chrome
  3. Reboot / restart your computer
  4. If you are sharing this connection with other computers / devices: Please ensure that the other devices are completely powered off
  5. Test for resolution: Check your speed immediately after rebooting
    • Ensure that no other applications are running (updates, p2p downloads, anti-virus etc)
    • Check your speed at http://speedtest.primus.ca
    • Check your speed with other online speedtest sites (ie. speedtest.net)
    If the issue persists, continue troubleshooting below.
  6. If you are using a router/firewall/switch:

    Please remove it and test with a "stand-alone" setup. This is done by connecting a single computer directly to your modem. Steps on setting up a "stand-alone" connection are located here. Please print a copy of the appropriate setup guide for your operating system.
  7. Test for resolution (same as step 5). If better speeds are obtained with a "stand-alone" configuration:

    This indicates that there may be an issue with the equipment that was removed. We strongly recommend troubleshooting with the hardware vendor for your router/firewall/switch. Otherwise, please continue with the below steps.
  8. Is your computer itself running abnormally slow? If so, chances are this is a PC related issue, and not with the service itself. Can you try testing with another computer?
  9. Try temporarily disabling any Security software and test for resolution again (see step 5).
  10. Please ensure you are not running any proxy or file sharing software. These can both impact your general line speed.
  11. Run a speedtest at http://speedtest.primus.ca – Your results should remain relatively consistent. Everybody’s line speed will differ, depending on many different variables. To determine what your "best" line speed should be, please contact our support department.

Cannot browse the Internet

If all of the lights on your modem/gateway are on, however you're still not able to access the Internet, please review the troubleshooting steps below. Make sure to try browsing again after each step, as any one of these may restore your service.

  1. Try a “power cycle” on your modem. This can be done by unplugging it, leaving off for 1 minute, and then plugging it back in.
  2. Reboot / restart your computer
  3. If you are using a router/firewall/switch, please test with a "stand-alone" setup. This is done by connecting a single computer directly to your modem.
  4. Try resetting your modem. This can be done by holding the Reset button for at least 11 seconds and then releasing it.
  5. Can you ping any web resources? Attempt to ping primus.ca and google.com
  6. If you have any firewall/security software installed, try temporarily disabling this.
  7. Ensure you are not behind a proxy server.

If you require further assistance, please log on to MyPrimus and submit a Support Request (Support Ticket) to our Technical Support team. Your issue will be reviewed as soon as possible.

“Online” or “Internet” light is red or off on modem/gateway

  1. Double-check the connection from your computer to the Modem LAN Port
    • Ensure that both ends of the Ethernet cable are securely attached by unplugging and then re-connecting each end, ensuring that the connector clicks and locks into place when inserted
    • Try using a different Ethernet cable to connect your PC to the LAN port of the Modem
  2. Confirm proper functioning of the computer's Network Adapter and Networking Properties
    • Ensure that the network adapter is enabled
    • Ensure that the network adapter is set to obtain an IP address automatically
    • What is your computer obtaining as an IP address from the Modem?
      • 169.254.x.x | Media Disconnected | Nothing
        • Check the network cable and connections.
        • Try using a different computer if possible.
        • Try connecting this computer to a different device (ISP modem, router etc) to see if it will obtain an IP from the other device.
        • Un-install & re-install the driver for your network adapter.
      • 192.168.0.1 (wireless modem) 216.181.x.x (wired modem)
        • This means that your computer is establishing a connection to the modem but cannot use the internet
        • Reset your browser to default settings.
        • Temporarily disable security software.
        • Try another browser or application.
  3. Perform a long power-cycle on all of your devices
    • Turn off / disconnect the power to all of your devices (including the computer) for at least 2 full minutes
    • Reconnect the power to your modem
    • Wait 30 seconds or until the modem has completed its power-up sequence
    • Identify the device connected to the modem's LAN connection and power it up Wait until this device is powered up and continue powering up your other devices in the same manner until the PC is back up and running
  4. Reset TCP/IP for a Windows PC with netsh int ip reset

As always, please don't hesitate to contact our technical support team at 1-800-370-0015 if you require assistance.

Before contacting technical support for Cable

General Checklist

To ensure the quickest possible resolution please check the following items:

  • Is your modem/gateway connected as outlined in the Modem/Gateway and Hardware Install Guides?
  • Is the cable connecting your modem/gateway to your computer secure at both ends?
  • Ensure that the computer is powered on.

Specific Situations

The following items are to help you with troubleshooting some common situations.

DS or US lights: Flashing or Off

This means that your modem/gateway isn't getting signal over the coaxial cable. We often find that the problem is resolved by double checking the setup.

Try the following:

Online light: Off

Assuming that the other indicators on your modem/gateway (covered above) aren't exhibiting any problems, the Online light failing to illuminate may mean that there is a problem with the modem configuration or the service has not been activated.

Try the following:

  • Try a “power cycle” on your modem/gateway. This can be done by unplugging it, leaving off for 1 minute, then plugging back in.
  • Try resetting your modem/gateway. This can be done by holding the Reset button for at least 11 seconds and then releasing it.
Link light: Off

The connection cannot be established between the modem/gateway and your computer.

Try the following:

  • Ensure that the ends of the Ethernet cable are securely attached to the modem/gateway and your computer.
  • Try a different Ethernet cable if one is available
  • Check for additional Ethernet ports on your computer. If you have more than one please try connecting the Ethernet cable to (one of) the other port(s).
  • If another computer is available, try connecting the modem/gateway to the other computer.

If after following these instructions the connection still cannot be established, please log on to MyPrimus and submit a Support Request (Support Ticket) to our Technical Support team. Your issue will be reviewed as soon as possible.

Technical Support Network Utility Test Tool (For Windows)

Details for Network Utility

PropertyValue
NameNetwork Utility
DescriptionTool that perform a series of test like: Netstat, Ping, Traceroute, IP Config and open it in a notepad to diagnose network problems.
FilenameNetworkUtility.exe
Filesize23.5 kB
Filetypeexe (Mime Type: application/x-executable)
Download Network Utility Tool for Windows

Technical Support Network Utility Test Tool for OS X (For Apple computers)

Details for Network Utility for OS X

PropertyValue
NameNetwork Utility for OS X
DescriptionTool that perform a series of test like: Netstat, Ping, Traceroute, IP Config and open it in a notepad to diagnose network problems.
FilenamePrimusNetworkUtility.dmg
Filesize400.05 kB
Filetypedmg (Mime Type: application/octet-stream)
Download Network Utility Tool for OS X

Using your personal web space

Overview

Primus DSL customers have access to 20MB of personal webspace. This document provides the settings and steps necessary to upload and view your site.

Accessing your Web-Space: Settings

Uploading:
You must use an FTP client to upload your site into your webspace. A step-by-step example is shown below, this section simply provides you with the settings that will be required to upload your site.

FTP Client Settings

  • FTP Host: home.primus.ca
    (Note: magma.ca accounts should use www.magma.ca instead)
  • Username: the main primus.ca email address on your account. The full address is required.
  • Password: As set for the username.

Required Items:

  1. You must create a folder called public_html in your webhosting root folder (where you end up when first logged in to the FTP)
  2. All of the content for your site must be placed in the public_html folder.
  3. The first page of your website must be located in the public_html folder (cannot be in a sub-directory). The page must be called index.html

Viewing:
The address to view your site will depend on the domain or realm for your email address or username. Most customers will be using an @primus.ca or @ magma.ca address. Please consult the list below to determine the format required to view your website.

As an example, if your email / username to upload your website were [email protected], the address to view your site would be http://home.primus.ca/~johndoe

DomainURL
primus.cahttp://home.primus.ca/~username
magma.cahttp://magma.ca/~username
ican.nethttp://home.ican.net/~username
accglobal.nethttp://home.accglobal.net/~username
infinity.nethttp://web.infinity.net/~username
iprimus.cahttp://home.iprimus.ca/~username
globalserve.nethttp://globalserve.net/~username
interlynx.nethttp://interlynx..net/~username
shore.nethttp://www.shore.net/~username
myprimus.comhttp://home.myprimus.com/~username
dsdial.nethttp://www.dsdial.net/~username
kreative.nethttp://www.kreative.net/~username
isterrausa.comhttp://home.isterrausa.com/~username
interlynx.nethttp://home.interlynx.net/~username
primushost.comhttp://www.primushost.com/~username
eol.cahttp://home.eol.ca/~username
passport.cahttp://www.passport.ca/~username
Sours: https://primus.ca/index.php/cost_nw_en/support/internet/cable/troubleshooting

Modem light arris no online

An advantage of using the Arris modem is you do not have to worry about internet speeds. With the right modem, you can get something done quickly, including streaming an HD video or music.

But sometimes that does not happen. The device can stop working and cause other issues unknown to you.

Whenever you encounter a problem, troubleshoot your Arris modem so that you can find a solution fast and continue surfing the web.

You can encounter different problems with your Arris modem. For example, the device loses connections randomly, the internet drops frequently, and the strength of the Wi-Fi hotspot becomes weak.

By following through with the necessary Arris modem troubleshooting steps, you will find a solution that can help you fix the problem. Here are some of the issues with the device and how to troubleshoot or fix them.

Fix Arris modem online light blinking

The online light on most Arris modems can blink during startup or when the device is operating. If it is flashing during startup, it means the IP registration was unsuccessful.

When it blinks during operation, then the IP registration is lost. Here is how you can try to find a solution to the problem:

  • Check both ends of the coaxial cable connector of the Wi-Fi modem and wall outlet. Tighten each connector if they have come out loose.
  • Check the Ethernet cable. If you have connected it, ensure the connection to your cable Wi-Fi modem and the computer is correct.
  • Check your cable television service. In this case, ensure the service is operating well.
  • Power-cycle the gateway to allow the device to re-establish a new connection.

On some Arris modems, a flashing blue online light means the device is scanning for an Internet connection. Give it time and try again.

Troubleshoot Arris modem shows blue lights

Blue lights on the modem can mean different things, depending on the type of device you are using.

However, whenever you power on your modem for the first time, it will undergo a self-test when booting up. On completion, the Downstream light will blink GREEN.

After the modem synchronizes on a Downstream channel, the Downstream light will turn solid GREEN, and the Upstream light will start blinking GREEN.

After the device establishes a connection, the Upstream light will turn solid GREEN.

When channels are bonding, the Upstream and Downstream lights will start blinking BLUE. After the successful bonding, the Upstream and Downstream lights will turn solid BLUE.

Also, understand that a solid BLUE light will occur when the device is operating in a normal state, has finished bonding, has established an internet connection, installed the latest firmware, and the speed is more than 1Gbps.

If the US/DS light is blinking on your modem, follow this guide.

How to fix Arris modem Wi-Fi issues

If your Arris Modem Wi-Fi is not working correctly, the following are some troubleshooting steps you can take to find a solution.

1. Restart the modem

Restarting the device is the first step you should take whenever it is not working. It will help you to fix many issues, including improving slow connections.

  • Unplug the power cord from the wall outlet.
  • Ensure all the lights on the device are off.
  • Wait for a minute before plugging the power cord.

Plug back the cord and wait for internet lights to turn blue, thus indicating a high-speed connection on multiple channels.

2. Check the lights

If your internet connection has a problem, you will see different lights on the device. But what color should the lights be on my Arris modem?

  • No color: If you do not see any color, your gateway is off or not receiving any power. Power it up and try again.
  • Solid red: If you see a solid red color, the device is not booting up correctly. Try another power outlet or check whether you have a damaged cord, or unplug the power cord and replug it again.
  • Flashing green and solid green: A flashing green color means the gateway has connected to a power source and needs no further action. Solid green means the gateway is on and working well.
  • Solid blue: A solid blue color means your broadband internet connection is active.

If the Wi-Fi light is off, it means you have disabled your Wi-Fi bands, and the device does not have an active connection. Solid red color means Wi-Fi network failure. Contact customer support to fix it.

But if the Arris modem keeps flashing yellow or solid green on the Wi-Fi light, your wireless connection is active and will work well once the color turns green.

Fix: Arris modem link light blinking orange

When you see the Arris modem link light blinking orange or amber, it means you have a stable connection, but it cannot access an IP.

It also indicates data traffic is in progress. Give it time to complete the process. Alternatively, restart the device and try again.

How to reset an Arris modem

When you reset the Arris modem, you will restore it to factory default settings. That includes your passwords, static IP address, port forwarding, routing, DNS, customized wireless settings, and DHCP settings, among others.

You can reset an Arris modem in two ways:

1. Use the reset button

The reset button gives you an easy way of resetting the modem.

  • Locate the Reset button on the back of the device.
  • Press and hold the button for at least 20 seconds.
  • Wait for the device to complete the reset process.

Once complete, check whether the process has resolved your issue.

2. Use the web interface

To factory reset your Arris modem using a web interface:

  • Launch a web browser.
  • Enter http://192.168.0.1 into the address box and press Enter.
  • Log in to your account using your username and password.
  • Click on the Utilities tab.
  • Select Factory Defaults on the left panel.
  • Click on the Factory Defaults button.
  • Confirm your choice by clicking the OK button.

Your device will reboot and configure itself with the default settings.

Wrapping up

You can troubleshoot your Arris modem in different ways to try and find a fix to your problems. For example, when the online light keeps blinking, determine whether you have connected the coaxial cable correctly.

A simple solution is to power-cycle the gateway to allow the device to re-establish a new connection. If you are unable to fix an issue, consider contacting customer support services.

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Categories BlogTags Arris modemSours: https://streamdiag.com/arris-modem-troubleshooting-blinking-wi-fi-internet/
Arris TM822 sync LED

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