Alcatel warranty number

Alcatel warranty number DEFAULT

Contact Alcatel Customer Service

Alcatel Phone Numbers and Emails

Toll-Free Number:

  • (855) 368-0829

    United States

Legal:

  • (855) 368-0829

    United States

  • +55 113 004 7570

    Brazil

Alcatel Emails:

Legal

Brazil, EEA, Europe, India, Privacy Inquiries, United States

Sales/ Reservations

Alcatel Contact Information

Corporate Office Address:

TCL Communication Technology Holdings Limited

8F, TCL Tower, Gaoxin Nanyi Road

Shenzhen,Guangdong518057

China

Other Info (opening hours):

Locations:

ALCATEL ONETOUCH - US

25 Edelman, Suite 200,

Irvine, CA 92618, US

LATAM Office

Avenida Jorge Jimenez Cantu S/N

locales 6 y 7, Hacienda de Valle Escondido,

Atizapatan de Zaragoza,

Mexico 52937, MX

EMEA Office

Immeuble le Capitole, 55,

avenue des champs pierreux,

Nanterre, 92000, FR

APAC Office

Room 1910-12A, Tower 3,

33 canton road, Tsim sha Tsui,

Kowloon, Hong Kong HK

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Alcatel Rating Based on 25 Reviews

Rating details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Discounts and Special Offers

Exchange, Refund and Cancellation Policy

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All 45 Alcatel reviews

Summary of Alcatel Customer Service Calls

320 TOTAL
CALLS

01:29 AVG CALL
DURATION

8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Alcatel Customer Service?

Product/ Service Question:

  • “What does it mean sugn into network”
  • “Internet not working”
  • “Unlocking my phone to any network”

Request for Information Question:

  • “My daughter lovked her tablet nd i cant seem to figure out her passcode.. i must need a factory reset but i need your assistance, thank u”
  • “How to top up my phone”
  • “Need help activating hotspot”

Staff Question:

  • “No phone service”
  • “I would like customer service”
  • “No service”

Account Question:

  • “Cant get password to my alcatel hot spot”
  • “WiFi password”
  • “Forgot pin password to my phone”

Activation/ Cancellation Question:

  • “Couldn't reactivate my phone”
  • “Reactivate wifi”
  • “Phone activation”

Payments and Charges Question:

  • “Alcatel Volta keep saying slow charging using the charger that came with it ?”
  • “Recharge”
  • “Billing”

Cards Question:

  • “Sim card”
  • “Sim card asking for 8 diget puke code i do not know.”
  • “My table is locked I forgot my pin”

Return/ Replace Question:

  • “I tried to change a password in settings and mispelled”
  • “Was.promised a phone replacement fpr a bew damaged.phoe”
  • “Replace my phone”

Other Question:

  • “Lost phone”
  • “To speak to an representative”
  • “Unlocking my phone.”

About

Alcatel Privacy Policy

Website will not knowingly collect any personal data about children under 13 without making it clear that such information should only be provided with parental consent, if this is required by applicable laws. TCT will only use the personal data of children as far as is permitted by law where the required parental or guardian consent has been obtained. www.alcatelmobile.com are not required to comply with The User's request to erase The Customer's personal data if the processing of The Client's personal data is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. There are certain other circumstances in which Website are not required to comply with The Customer's erasure request, although these two are the most likely circumstances where The Company would deny that request. To exercise The Customer's rights The Client of Alcatel may contact Website as set out in Section 12.

To read more: https://www.alcatelmobile.com/content/privacy-policy/

Top Alcatel Services

Deal

Top Alcatel Products

Cell Phone, Pixi 4 Cell Phone, Flash 2 Cell Phone

Alcatel Pros and Cons

Pros: Nice phone, Works great, Slow charging, Fast

Cons: Worthless warranty, Non-customer sevice

Summary

Known also as TCL Communication, Alcatel creates a number of renowned telecom products and markets them all around the globe. The brand has vast geography and offers its products in more than 150 countries. TCL Communication is the 4th leading player in its niche in North American market and a top tier provider of telecommunication solutions in the whole world. Alcatel has a wide choice of smart and feature phones, IDOL 4 products, WiFi and connected tablets as well as smart control gadgets. TCL’s collection of wearable devices presents a choice of OneTouch and Go watches.

Alcatel reviews and complaints

Alcatel is ranked 162 out of 1712 in Telecommunications category

Payment Methods

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Sours: https://alcatel.pissedconsumer.com/customer-service.html

Warranty

How to obtain alcatel IN-WARRANTY and OUT-OF-WARRANTY Support (RMA):

Please fill out the information on the Contact Us page, and an Alcatel representative will get back to you.

1 YEAR LIMITED WARRANTY

TCT Mobile Inc., offers a 1 year limited warranty on all TCL, Alcatel, Alcatel One-Touch, BlackBerry devices that are found to be defective in materials or workmanship upon submission of the following items:

  1. Proof of purchase – consisting of original invoice or sales slip indicating the date of purchase, dealer’s name, model and serial number of the product.

General Terms and Conditions

This warranty is confined to the first purchaser of the product only and is not applicable to cases other than defects in material, design and workmanship.

Items and Conditions Not Covered:

  • Damages resulting from normal wear and tear and/or the need for regular maintenance shall not constitute a defect under the terms of this warranty.
  • Abuse or misuses, including but not solely limited to the failure to use this product for its normal purposes or in accordance with TCT’s instructions on usage and maintenance.
  • Defects resulting from usage of the product in conjunction with accessories that are not approved by TCT for use with this product.
  • TCT will not be responsible for any repairs caused by third party component parts, or service that is found to be the cause for the defect or damage of the product.
  • TCT will not be responsible for failure to use the battery in accordance with the specific instructions of core outlined in the product user manual. For example, do not attempt to open sealed devices, such as batteries. Opening of sealed devices may result in bodily injury and/or property damage.
  • Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of TCT.
  • This warranty does not affect the consumers’ statutory rights nor the consumers’ rights against the dealer related to their purchase/ sales agreement.

TCT’s 1 Year Limited Warranty will abide by the following options regarding claims:

  1. Repair the TCT product using new or previously used parts that are equivalent to new in performance and reliability.
  2. Replace the TCT product with the same model (or with customer consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability.
    1. When a TCT product or part is replaced or provided, any replacement item becomes the customer’s property and the replaced or refunded item becomes TCT’s property.
    2. TCT will not provide any data transfer service. This is the customer’s responsibility. TCT shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced. Customer should maintain a separate backup copy of the contents of the device’s data.
  3. All refund requests shall be submitted to the retailer where the device(s) were originally purchased and shall subject to the retailer’s refund policies. Customers may obtain the retailers return policies at the links provided below:
    1. U.S. https://us.alcatelmobile.com/return-policy/
    2. Canada https://ca.alcatelmobile.com/return-policy/
  4. Repair or Replacement of any TCT product under the terms of this warranty does not provide right to extension or renewal of the warranty period.
  5. Warranty repairs are available free of charge at TCT authorized repair centers for products that comply with the General Terms and Conditions of this warranty. Shipping cost of the defective product(s) to TCT authorized repair center is to be paid by the customer. The customer is responsible for any damage to the defective product during shipment to the authorized repair center.
  6. This warranty is not transferrable. This warranty will be the purchasers’ sole and exclusive remedy and neither TCT nor its service centers shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.
  7. This warranty extends to products purchased and sold within the United States and Canada. All products sold in United States will be subject to their respective state and federal laws. All products purchased in Canada will be subject to Canadian laws.

Company Contact Information

Customer Care may be contacted at:
USA Phone Number 855-368-0829 or https://us.alcatelmobile.com/contact/
Canada Phone Number 855-844-6058 or https://ca.alcatelmobile.com/contact/

Sours: https://us.alcatelmobile.com/warranty/
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2 YEAR LIMITED WARRANTY

TCT Mobile Inc., offers a 2 year limited warranty on the Alcatel APPRISE™, Alcatel GLIMPSE™ and Alcatel VOLTA™ (5002R/5002C) smart phones that are found to be defective in materials or workmanship upon submission of the following items:  

  1. Proof of purchase – consisting of original invoice or sales slip indicating the date of purchase, dealer’s name, model and serial number of the product.

General Terms and Conditions

This warranty is confined to the first purchaser of the product only and is not applicable to cases other than defects in material, design and workmanship.  

Items and Conditions Not Covered:

  • Damages resulting from normal wear and tear and/or the need for regular maintenance shall not constitute a defect under the terms of this warranty.  
    • Abuse or misuses, including but not solely limited to the failure to use this product for its normal purposes or in accordance with TCT’s instructions on usage and maintenance.
    • Defects resulting from usage of the product in conjunction with accessories that are not approved by TCT for use with this product.
    • TCT will not be responsible for any repairs caused by third party component parts, or service that is found to be the cause for the defect or damage of the product.
    • TCT will not be responsible for failure to use the battery in accordance with the specific instructions of core outlined in the product user manual. For example, do not attempt to open sealed devices, such as batteries.  Opening of sealed devices may result in bodily injury and/or property damage.
    • Accidents, Acts of God, lightning, water, fire, public disturbances, improper ventilation, voltage fluctuations or any cause beyond the control of TCT.
    • This warranty does not affect the consumers’ statutory rights nor the consumers’ rights against the dealer related to their purchase/ sales agreement.

TCT’s 2 Year Limited Warranty will abide by the following options regarding claims:

  1. Repair the TCT product using new or previously used parts that are equivalent to new in performance and reliability.
  2. Replace the TCT product with the same model (or with customer consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability.
  1. When a TCT product or part is replaced or provided, any replacement item becomes the customer’s property and the replaced or refunded item becomes TCT’s property.
    1. TCT will not provide any data transfer service.  This is the customer’s responsibility. TCT shall not be liable for the loss of any saved/stored data in products that are either repaired or replaced.  Customer should maintain a separate backup copy of the contents of the device’s data. 
  • All refund requests shall be submitted to the retailer where the device(s) were originally purchased and shall subject to the retailer’s refund policies. Customers may obtain the retailers return policies at the links provided below:
  1. U.S. https://us.alcatelmobile.com/return-policy/
  • Repair or Replacement of any TCT product under the terms of this warranty does not provide right to extension or renewal of the warranty period.  
  • Warranty repairs are available free of charge at TCT authorized repair centers for products that comply with the General Terms and Conditions of this warranty. Shipping cost of the defective product(s) to TCT authorized repair center is to be paid by the customer.  The customer is responsible for any damage to the defective product during shipment to the authorized repair center.
  • This warranty is not transferrable.  This warranty will be the purchasers’ sole and exclusive remedy and neither TCT nor its service centers shall be liable for any incidental or consequential damages or breach of any express or implied warranty of this product.
  • This warranty extends to products purchased and sold within the United States.  All products sold in United States will be subject to their respective state and federal laws.  
Sours: https://us.alcatelmobile.com/warranty/2year/

Warranty

Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months (1) from the date of purchase as shown on your original invoice.

Batteries (2) and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months (1) from the date of purchase as shown on your original invoice.

In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone with your proof of purchase.

If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.

This warranty covers the cost of parts and labor but excludes any other costs.

This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):

– Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used;

– Connection to any equipment not supplied or not recommended by TCL Communication Ltd.;

– Modification or repair performed by individuals not authorised by TCL Communication Ltd. or its affiliates or your vendor;

– Modification, adjustment or alteration of software or hardware performed by individuals not authorised by TCL Communication Ltd.;

– Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation…

Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.

There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction.

In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited to commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

(1) The warranty period may vary depending on your country.

(2) The life of a rechargeable phone battery in terms of conversation time, standby time and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and for approximately 200 more recharges.

Sours: https://www.alcatelmobile.com/warranty/

Number alcatel warranty

Contact Us

<h4 style=”margin-top: 40px;”>NORTH AMERICA HEADQUARTERS CONTACT INFO</h4>
<br>
<p style=”font-size:12px”><strong style=”font-size:12px”>TELEPHONE SUPPORT</strong><br>
1-855-368-0829</p>
<p style=”font-size:12px”>
<strong style=”font-size:12px”>CALL CENTER HOURS: </strong><br>
MON-FRI: 8AM-8PM CST<br>
SAT: 9AM-4PM CST (EVERY AREA CODE)<br>
NO SUNDAY OR HOLIDAY HOURS</p>
<h4>CHAT WITH US <span class=”cat_18″ style=”font-size: 30px;”></span></h4><p>Alcatel Live Chat: <a href=””>chat.alcatelonetouch.com</a></p>

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Sours: https://us.alcatelmobile.com/contact/
ALCATEL Pixi 4 IMEI Check / Find IMEI Number

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