Sears repair center

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Sears Parts & Repair Center

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The #1 choice of DIY warriors everywhere. 7 million repair parts for 450 brands. Unmatched how-to support.

Regular Hours
Mon - Fri:
  • Dishwasher Repair, Oven Repair, Refrigerator Repair, Washer & Dryer Repair
  • Lawn Mower Sharpening
  • Water Heater Repair
Payment method
all major credit cards
Northern Crossing

Sears Parts & Repair Center-Fort Worth, Texas

Sears Parts and Repair Center,Sears PartsDirect

Sears Service Center


Other Link

Major Appliance Parts, Appliance Installation, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Small Appliance Repair


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Sears Parts & Repair Center - Fort Worth, TX


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Amazing store! The staff is very friendly and helpful! They helped so much with my purchase and even loading it. Not many places do that. Thanks again!


Don't bother calling, they should not even have a listed number, because they NEVER answer the phone!


Every time I call this location I am on hold over 5 minutes EVERY time...what's that about???really??? and Calling the 800 number when you only need the local store number is rediculous...Come on Sears----It doesn't have to be so difficult!!!! Sorry but its a fact...


I went to this location today ...

I went to this location today 11/12/2012 at 10:30 in the morning. There was only one other customer in the store and she was at the checkout getting ready to leave. There were 5 employees on the sales floor. Not one of them bothered to say "hello". Let alone ask if I needed any help or assistance. After 15 minutes I left and went to another major retailer and spent $569 on yard/garden supplies. I will NEVER again waist my time visiting this location ever again!!! If I could give this a negative rating I would. I've NEVER been treated so rudely by any sales associates in my life.


They are either very good, or ...

They are either very good, or fail badly... no middle ground. They have been successful in looking up replacement parts to a few of my appliances (oven, refrigerator), but this last time they used the part number of my floor (chest) Sears brand name freezer delay relay to the compressor and gave me the wrong part number to order (BOTH DAYS I had them look it up)... to which I lost 3 days an $60 in additional dry ice to keep food from thawing, while I order the correct part number. They looked up the part via the model number (their own Sears brand freezer) wrong part number TWICE on different days. Only after the wrong part was delivered I noticed that part was wrong and called them back, and only then did they verify the part number and found they were previously wrong --- AND IT IS PRINTED ON THE RECEIPT OF THE BILL THAT THERE IS NO RETURNS / REFUNDS ALLOWED FOR ELECTRICAL PARTS.


Yes, this is true.. but if you...

Yes, this is true.. but if you wait for the automated selections and pick repair center, then say the zip code, it will give you the directions and the actual phone number.. which is:

817-222-6456. The other local locations will also be given for Arlington, and then Dallas.


Great staff and great service!...

Great staff and great service! They always know the answers to my questions and are able to guide me to the right replacement parts and products. Here are their hours of operation:

Mon-Fri: 9:00 am - 5:00 pm

Sat: 9:00 am - 4:00 pm

Sun: 12:00 pm - 4:00 pm



Knowledgeable, helpful and fri...

Knowledgeable, helpful and friendly staff...great service...conveniently located too! In case anyone needs their hours of operation and phone number:

Mon-Fri: 9:00 am - 5:00 pm

Sat: 9:00 am - 4:00 pm

Sun: 12:00 pm - 4:00 pm

Phone: 817-222-6456


dont try to call... getting th...

dont try to call... getting the STORE phone number took about 4 other calls, then it took (5 min so far...still holding) before they answered...

if you need a part GO, because saving time by calling first isnt working.



Sears to close Melville repair center, lay off 31

The Sears parts and repairs center in Melville will close in November, resulting in 31 employees facing layoffs, according to a state regulatory notice posted Wednesday.

The appliance repair division, located at 120 Spagnoli Rd. in Melville, is scheduled to close on Nov. 22. The layoffs are scheduled to begin in a 14-day period starting that day, the notice states.

Employees at the drop-off center repair appliances, electronics, fitness equipment, and lawn and garden equipment.

"On August 21, 2015, we notified associates at the Home Services Product Services facility located in Melville, New York that the facility will be closing due to a lease expiration," Sears spokesman Chris Brathwaite said in an e-mail. "Those associates that are eligible will receive severance and have the opportunity to apply for open positions at area Sears or Kmart stores."

Sears Holdings Corp., which is based in suburban Chicago, cited economic reasons for the closure in the state filing. Sears has been shutting stores nationwide to cut costs.

Under the Worker Adjustment and Retraining Notification Act, or WARN, companies with at least 50 full-time employees must notify workers 90 days ahead of a mass layoff or closing.

Earlier this year, Sears announced its store and auto center in the Westfield South Shore mall in Bay Shore would close in May. The two businesses employed a total of 145 people.

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A spokesman at the time said eligible employees at the Bay Shore locations would receive severance and could apply for open positions at area Sears or Kmart stores. Kmart is a division of Sears.

Sears has about a dozen other Long Island locations, including auto centers.

By AISHA AL-MUSLIM[email protected] @aishaalmuslim

Aisha Al-Muslim is Pulitzer Prize finalist and business reporter for Newsday, covering retail and small businesses on Long Island. She joined Newsday in 2011. Born in Panama, she is fluent in Spanish.

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Need Help?

If you’re currently covered by Sears Home Warranty Plan – rest assured you have 24/7 access to prompt and professional service.


Schedule Home Warranty Service

Place a claim anytime by visiting

To schedule a preventive maintenance visit, please call 855.256.2467.


Manage Your Account Online

Visit My Account to submit claims, check claim status and manage your plan online.



Get answers to common questions here.
If you need further assistance, call 855.256.2467.


Do I need the Sears Home Warranty Plan if I already have a homeowners’ insurance policy?

Your home is probably your biggest investment. And, most homeowners’ policies don’t cover repair or replacement of systems or appliances caused by mechanical failure.

Will the Sears Home Warranty Plan pay for itself?2

When you compare the plan’s low monthly cost to the $1,400 it could cost to replace a range or oven; or $1,000 for a new refrigerator, it’s easy to see that you can save hundreds of dollars with one service call!

Can I purchase a Sears Home Warranty Plan for a single appliance?

Unfortunately, we do not sell warranties on individual appliances. Our Appliance Warranty covers your most important appliances like your refrigerator, dryer, washer, built-in dishwasher, built-in microwave, range, cooktop, oven, built-in trash compactor, and wall oven for one low price. Coverage can be added to an existing plan for items such as a second refrigerator or a stand-alone freezer within the first 30 days of your effective date. Coverage of household systems, such as furnaces, central air conditioning, and water heaters are offered as part of our System and Whole House Warranties. 

Can you tell me a little bit more about earning Shop Your Waysm points and 2-day FREE shipping?

As a benefit to Sears Home Warranty Plan members, we’ve arranged for you to earn an additional 15% back in Shop Your Way points on all eligible purchases at Sears or Kmart, Lands’ End, and more. The catch? None! But you do need to be a Shop Your Way member and opt-in to receive promotional emails. Shop Your Way points can be redeemed online and in-store at all participating stores. Get free instant membership at

When you enroll in Shop Your Way, you'll also receive FREE 2-day shipping on tons of items from Sears and Kmart.1

How do I add additional appliances, systems and products to my plan?

You can add additional or optional products to your Sears Home Services Home Warranty Plan, like stand-alone freezers, additional refrigerators, secondary heating & cooling systems, water heaters, and other items like pool heaters, pumps and septic tanks. Call the 24/7 Hotline at 855-256-2467 to add coverage today.  Optional and addtional coverage can be added within the first 30 days of your effective date.


Request a Membership Kit
You should receive a copy of your membership materials within 7-10 business days of ordering. If you haven't received your kit, please call us at 855.256.2467.


Add Coverage
Expand your home protection to include additional refrigerators or A/C units, pools, spas and more. Call 855.256.2467for assistance or to purchase additional coverage. 

Sears' service department is in shambles, customers claim

Hundreds of Sears customers are claiming that the company's home services division is in shambles.

The department, which is responsible for home repairs, is failing to fix faulty or broken appliances in a timely manner or at all, leaving many people without hot water, heat, or functioning refrigerators for several weeks at a time, according to hundreds of customer reviews written over the last six months.

On top of the long waits for repairs, customers have complained about myriad chronic problems, including service technicians not showing up for scheduled appointments or arriving many hours late, and then failing to fix or diagnose problems.

Many people have also said it's nearly impossible to reach a customer service representative over the phone, and that calls to the service phone line are frequently and inexplicably disconnected.

"Our members' satisfaction is a top priority, and we are constantly innovating to improve the customer service experience," said Larry Costello, a Sears spokesman. He said most customers rate Sears Home Services "very favorably, giving us an average of 4.4 out of 5 stars based on their experiences."

Customers like MaryEllen Humphrey of Lake Ariel, Pennsylvania, say otherwise.

Humphrey told Business Insider she spent nearly $8,000 on a boiler and warranty package from Sears last year that stopped working this month, leaving Humphrey without heat in her home.


This was a grave problem for Humphrey — she has two young children, one of whom has a health condition that makes it dangerous for him to be in cold environments.

"My son is deaf and has severe lung issues (bronchopulmonary dysplasia) from being very premature and on a ventilator for six weeks," Humphrey said. "He is very prone to respiratory infections. Being in a cold environment is bad for him. I had to leave the house and stay with my cousin."

After 47 phone calls in two weeks with Sears' customer service department, as well as recurring issues with a Sears repair technician who said he was unable to fix the boiler, Humphrey said she still had no heat.

She was ultimately forced to hire an outside repair technician to fix the boiler. He was able to diagnose and repair the issue within 10 minutes, according to Humphrey.

Humphrey said the entire process was infuriating and that she will never again buy anything from Sears. She has encouraged others to avoid the company as well.


Humphrey isn't alone. Hundreds of other customers have told similar stories of multiple mysteriously dropped phone calls with the service department, lengthy waits for repairs, and "incompetent" service technicians on the Sears Home Services Facebook page. Within the last month, there have been more than 80 negative reviews of Sears' repair business and zero positive reviews.

"Do not — I repeat — do not use Sears Home Services for any of your repairs," ‎Stefanie Strike Breuer‎ wrote on Facebook on November 17. "I had to wait a month to get my washing machine 'repaired' and now it is worse than before."

Heather Hammann LaMarca says she also had to wait a month for repairs to a washing machine.

"What a disappointment Sears has become," she wrote on November 24. "Horrible customer service and terrible consumer experience. ... I have been a loyal Sears appliance purchaser for years, not anymore."

Jesse Petersen of Prescott, Arizona, told Business Insider that her refrigerator stopped working on November 21, several hours after a visit from a Sears' technician who was supposed to fix a problem with the machine's ice maker.

She says she called Sears Home Services to report the issue and that the company said it couldn't send anyone to her house to diagnose the problem for at least another 10 days.

In the meantime, she has had to purchase a minifridge.

"Sears could care less," she said. "It's horrible."


Costello said the company understands it's "extremely frustrating when a major household appliance is not functioning properly, which is why we make it easy for customers to contact us through a variety of channels, including 24/7 call center, live chat, social media, and more."

He also said that it's not uncommon in the repair business to require a couple of technician visits to fix appliance problems.

"Our goal is to solve our customers' issues on the first home visit, but that's not always possible because appliances are complicated and unique replacement parts may need to be ordered, a problem not unique to Sears," he said.

The service division is a vital business for Sears, bringing in an estimated $3 billion in revenue annually. Sears' annual revenue in 2015 was $25.1 billion.

Sears is the No. 1 provider of appliance services in the US, with more than 6,000 service technicians making nearly 7 million services calls each year, according to Costello.

But facing depleting cash reserves and plunging sales at its Sears and Kmart stores, the company is looking to possibly sell or license its home services division.


It's also making some changes to the repair business that could be affecting customer service.

For example, in October Sears ended Saturday service calls, meaning technicians are now available for repairs only on business days.

Costello said this was in response to low demand for service on weekends.

"Saturdays are our least busy day ... while Mondays are our busiest day for in-bound calls to schedule service," he said. "Shifting our capacity to Monday through Friday ensures that our full support organization is available to assist members and technicians, produces more efficient schedules for our technicians, and enables us to run more service calls on Mondays for our members."

The company is also shutting down some customer service call centers in the US, including one in West Des Moines, Iowa, that employed more than 100 people, which closed in June, and one in High Point, North Carolina, that apparently employs more than 350 people. The North Carolina call center will close in February 2017.

Costello says this won't affect customer service, however.

"The work performed at the location will be transitioned to other Sears facilities between now and the anticipated closure date," Costello said. "The closure of this location is part of our strategy to optimize our call center operations to align with our forecasted call volumes."


Repair center sears

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Sears In Home Service

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