Tmobile unlock iphone

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Learn how to unlock Apple iOS 12 devices for use with other carriers' SIM cards.

SIM unlock phone

  1. Check if your device is eligible and contact us to request the unlock.
  2. Choose how you want to unlock your device:

Use a non-T-Mobile SIM card

  1. Insert the SIM into the iPhone.
  2. Complete the first-time use process.
    • If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.
    • If you don't get the setup prompt, follow the iTunes steps below.

Use iTunes

  1. Back up your iPhone using iTunes.
  2. When you have a backup, erase all content and settings on your iPhone.
  3. When you see the Welcome screen, connect your device to iTunes.
    If successfully unlocked, the message Congratulations, your iPhone has been unlocked will display.
  4. Use iTunes to restore your iPhone from the backup you just made.
Sours: https://www.t-mobile.com/support/devices/apple/apple-ios-12/mobile-device-unlock-apple-iphone-on-ios-12

Unlock your mobile device

Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device. 

If you purchased your device from T-Mobile or if you have a T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking.  In order to unlock a mobile device that is not sold or authorized by T-Mobile, you need to contact the mobile carrier or manufacturer who sold you the device.

T-Mobile’s approach to device unlocking

Once a device becomes eligible for unlocking (eligibility criteria are described below), T-Mobile will automatically and remotely unlock the device within two business days if device supports remote unlock. You can check your device’s unlock status in your my T-Mobile account.

Some devices cannot be remotely unlocked by T-Mobile.  In these cases, T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

 

Unlock eligibility requirements

We unlock mobile devices that meet the following eligibility criteria free of charge.

Device eligibility is determined as follows:

  • The device must be sold by T-Mobile.
  • The device must not be reported as lost, stolen or blocked.
  • The account associated with the device must be in good standing.
  • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

  • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
  • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
  • If the device is associated with a canceled account, then the account balance must be zero.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for mobile devices on Prepaid plans

  • At least  365 days  must have passed since the device was activated on the T Mobile network.
  • If the device was activated less than 365 days ago, then the   Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account.  In   addition, more than 14 days must have passed since the device was purchased.
  • No more than 2 mobile device unlocks have been complete per line of service in the last 12 months.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Military and other exceptions
Deployed military personnel who are customers in good standing are eligible to have their devices unlocked upon provision of deployment papers. Please contact us for more details.

 

Getting Help

If you have a question about your device’s eligibility to be unlocked, or you need help completing the unlock process, see Support or contact T‑Mobile Customer Service. Mobile Customer Service.

 

Important

This policy is subject to T‑Mobile’s Terms and Conditions of service and may change without notice. T‑Mobile may deny any request for mobile device unlocking in our sole discretion if the request is an effort to defraud the company.

Sours: https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
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Device Unlock is an Android app that allows you to request and apply a mobile device unlock directly from the device. There is no Apple iOS version of this app available.

 

Things to know

The T-Mobile Device Unlock app comes pre-installed only on supported devices.

  • The app is not listed in the Play Store, if the app was installed on a device before, it may appear in My apps & games > Installed. But you cannot install the app from this location.
  • If the app is not listed, make sure it is not disabled or hidden on the device. The app will uninstall itself after a permanent unlock.

To use the app you need:

  • A T-Mobile account.
  • A T-Mobile Android device that supports the app and have the latest device software.
  • T-Mobile network coverage or a connection to a Wi-Fi network.
  • To meet device and account eligibility requirements.

 

Use the app

  1. Search for and select your device in Devices.
  2. Scroll down to How Tos and click Security.
  3. Look for and click Mobile Device Unlock.
    Note: If this link is not available, your device does not have the Mobile Device Unlock App. Check out how to contact us to request an unlock code.
  4. Follow the instructions to unlock your device.
  5. If you are having trouble unlocking your device, contact us at 1-877-746-0909 or check out our troubleshooting tips.

Temporary unlock expiration

  1. When a temporary unlock expires, you receive an expiration message.
  2. Tap OK. If a non T-Mobile SIM card is inserted, the device reboots.
Sours: https://www.t-mobile.com/support/devices/t-mobile-device-unlock-app1
  • Samsung: Settings Connections More Connection Settings > Network Unlock

  • OnePlus: Settings Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock

  • LG: Settings Network & internet > Mobile networks > Network unlock > Continue

  • T-Mobile REVVLRY: Settings Network & Internet > Mobile network > Advanced Network Unlock

  • Older Android or other manufacturers: 
    • For Android 7 and newer, open the Device Unlock app. If you don't have this app, your device is either unlocked or uses one of the newer steps above.
    • For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
  • Sours: https://www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device

    Unlock iphone tmobile

    Learn how to use the MobileDeviceUnlock code of the T-Mobile Aspect.

     

    The Mobile Device Unlock code allows the device to use a SIM card from another wireless carrier. This may be necessary when traveling internationally. To enter the Mobile Device Unlock code, follow these steps:

    Important: Stop if you receive an error message. The device may lock permanently if you enter the incorrect code multiple times.

    1. See if your phone is eligible to unlock: Mobile Wireless Device Unlocking.
    2. Contact Customer Care to request the Mobile Device Unlock code for your phone.
    3. Turn on the phone with the blocked SIM installed.
    4. Press the Center select key
    5. The phone displays a screen to enter the unblock code.  
    6. Enter the unblock code.
    7. Press the Center select key.
    8. Contact Customer Care to request your unblock code.
    9. Turn on the phone with the blocked SIM installed.
    10. Press the Center select key
    11. The phone displays a screen to enter the unblock code.  
    12. Enter the unblock code.
    13. Press the Center select key.
    Sours: https://www.t-mobile.com/support/devices/t-mobile-aspect/mobile-device-unlock-t-mobile-aspect
    How to Unlock iPhone from T Mobile FREE ✅ Unlock iPhone from T-Mobile (Works All Networks) 2020

    How to unlock a phone from T-Mobile to change carriers or travel abroad with your phone

    • To unlock a phone from T-Mobile, there are several requirements to meet for eligibility. 
    • The process to unlock a T-Mobile phone is more involved than other major carriers for certain devices. 
    • It takes approximately two business days to unlock a phone from T-Mobile. 
    • Visit Insider's Tech Reference library for more stories.

    Are you thinking it's time to upgrade your phone and switch to a new carrier?

    If you're a T-Mobile customer, there are a few hoops you may need to jump through, depending on your phone and plan. If your device is eligible, T-Mobile will remotely unlock it within two business days. 

    Below are all the requirements and steps you'll need to unlock your iOS or Android phone and plan.

    How to unlock a phone from T-Mobile

    There are several requirements you may need to meet for eligibility, depending on how you purchased your phone. 

    Requirements to unlock any phone from T-Mobile 

    • Your phone must be purchased from T-Mobile.
    • The phone cannot be reported lost or stolen.
    • Your account with T-Mobile must be paid in full and in good standing with no fraudulent activity. 
    • You can't have requested more than two device unlocks within a year.

    Requirements to unlock a postpaid T-Mobile phone 

    • Your account must be fully paid off, including any payments for the device. 
    • Your device must be active for at least 40 days on T-Mobile's network.

    Requirements to unlock a prepaid T-Mobile phone 

    • The device must be active on a T-Mobile network for one year.
    • If the device hasn't been active for a year, each active line on the account must have had over $100 in refills since activating the account, and the device must be 14 days past its date of purchase. 

    Note: For postpaid and prepaid phones, T‑Mobile may ask for proof of purchase or information about your account to grant eligibility. 

    How to unlock an iPhone on T-Mobile  

    Once you've met all the eligibility requirements, you need to contact T-Mobile in order to submit a form to unlock your phone.

    If the phone is already unlocked, T-Mobile's site offers a guide for using the phone with other carriers.

    How to unlock an Android phone on T-Mobile

    The process will vary slightly depending on your phone's manufacturer, but you need to be connected to either the internet or the T-Mobile network. 

    You will first need to head to your Settings app and then follow these steps on your device. 

    On Samsung phones, Tap Connections, then More Connection Settings, and select Network Unlock.

    On OnePlus phones, Tap Wi-Fi & internet, then SIM & network, and select Advanced or NetworkUnlock.

    On LG phones, tap Network & internet, then Mobile networks, then Network unlock, and select Continue.

    On a T-Mobile Revvlry phone, tap Network & Internet, then Mobile network, then Advanced, and select Network Unlock.

    Next, on any device, select Permanent Unlock to unlock the phone. Then restart your device. 

    Unlocking an Android through T-Mobile's Device Unlock app

    T-Mobile customers with an Android 7 device or newer can request a code that unlocks your phone through the Device Unlock app from T-Mobile. This application only works on select supported devices and is already installed on the phone. 

    To check if your device can use the Device Unlock app, go to T-Mobile's Devices page in a web browser, search for your device, and select it from the list of device images that appear as you type. 

    t-mobile phone unlock - search for devices page
    Insider

    On the page for your device, scroll down to the How Tos section, click Security, and then select Mobile Device Unlock from the dropdown menu for further instructions on unlocking your device. 

    If your device lacks a Mobile Device Unlock option on that page, it may be ineligible to use the Device Unlock app. In that case, you should contact T-Mobile for further instructions. 

    Military personnel exclusions for unlocking a T-Mobile phone 

    Regardless of the type of phone you have, if you're an active military personnel you can have your phone unlocked at any time as long as the account is in good standing and you have documentation to confirm your deployment. T-Mobile asks that you contact them to assist with the unlocking process.

    Ron Lyons, Jr.

    Freelance Writer

    Sours: https://www.businessinsider.com/unlock-tmobile-phone

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    Unlocking your mobile wireless device

    Most mobile devices are programmed to prevent the device from operating with other wireless carriers’ networks without first being unlocked. We're committed to providing you with clear information about unlocking your mobile device.  

    If you purchased your device from Metro by T-Mobile or if you have a Metro by T-Mobile authorized device, please follow the steps outlined below to determine your eligibility for device unlocking.  In order to unlock a mobile wireless device that is not sold or authorized by Metro by T-Mobile, you need to contact the mobile carrier or manufacturer that sold you the device.


    Metro by T-Mobile’s approach to device unlocking

    Once a device becomes eligible for unlocking (eligibility requirements are described below), Metro by T-Mobile will automatically and remotely unlock the device within two business days if the device supports remote unlock.

    Some devices cannot be remotely unlocked by Metro by T-Mobile.  In these cases, Metro by T-Mobile will send a notification to the device within two business days of it becoming eligible, with next steps to complete the unlock process.

    If you received a notification that your device is eligible to be unlocked, and you need instructions for completing the unlocking process, click here.


    Unlock eligibility requirements

    We unlock mobile devices that meet the following eligibility criteria free of charge:

    • The device must be purchased from Metro by T-Mobile.
    • The device must not be reported as lost, stolen or blocked.
    • One hundred eighty (180) days must have passed since the device’s activation date.


    About deploying military personnel

    Military personnel who are pending deployment do not have to meet the 180-day requirement described in the previous section. To unlock their Metro by T-Mobile device, military personnel (or family members) must visit a Metro by T-Mobile Store with their deployment papers.


    Instructions for unlocking your Metro by T-Mobile device

    If you received a notification that your device is eligible to be unlocked, please review these instructions for completing the unlocking process.

    1. Make sure you are connected to the Metro by T-Mobile network or Wi-Fi.
    2. Swipe up on your Home screen to open the Apps tray and follow the steps below:
      • Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock
      • Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow instructions on-screen. If you do not have this app, your device is unlocked or it is on a 2019 or newer OS.
    3. Select Permanent Unlock
      • If you receive an error, please see the table below with troubleshooting steps.
    4. Wait while the device completes the unlock.
    5. Restart the device.
    6. Contact us at 888-863-8768 if:
      • You do not see the apps or settings listed for your device. You may need a PIN code for unlock, which Metro’s Care team can provide.
      • You meet the eligibility requirements but cannot unlock your device.
      • You have a device not listed above.

    If you have an Apple device, once it becomes eligible, Metro by T-Mobile will automatically authorize, and initiate unlock for your device remotely. To complete the unlock on your device, please follow these steps.

    1. Verify that your device is eligible to be unlocked.
    2. Make sure your device is on WiFi.
    3. Insert a non-T-Mobile SIM card into your Apple device and complete the first-time use.

    Frequently Asked Questions

    1. What does my phone being ‘unlocked’ mean?
      A device unlock enables your Metro by T-Mobile device to use a non-Metro by T-Mobile SIM card to connect to a different international or domestic network. This may also be known as a SIM unlock, network unlock, or carrier unlock.

    2. When can I unlock my phone?
      Your phone can be unlocked when you are eligible for unlock. Please see Metro by T-Mobile’s policy for more details.

    3. What happens if I don’t unlock my device?
      Nothing! Your phone will continue to work just as it does today.

    4. Why do I have to wait 180 consecutive days?
      As a pay in advance service provider, this helps us reduce fraud and misuse of service. This is in line with industry standards for pay in advance services.

    5. When does the service requirement (180 consecutive days) start?
      The service requirement begins from your phone’s activation date. The first day your phone is active with Metro by T-Mobile counts as day 1. Please note that your phone’s activation date is different from your account’s activation date.

      Note: For phones under warranty exchange, the activation date is the date you originally purchased the phone, not the activation date of your warranty exchange handset.

    6. Is there a fee for requesting a device unlock?
      No. We unlock mobile devices that meet eligibility criteria free of charge.

    7. What do I do if I received an error using the Device Unlock app?
      If you receive an error using the Device Unlock app, review the following table for troubleshooting:

      Error MessageInformation/Troubleshooting
      Device not recognized by your service provider. Please call customer care.Rooting your device will disable the unlock application.
      Download the latest Metro by T-Mobile software to continue.
      Data corrupted during transfer. Please try again. Error during data transfer. Please try again.Ensure the device has stable mobile signal or connect to WiFi.
      Restart the device and try again.
      Server not responding. Please try again later.No response is received from the server.
      Try using an alternate internet connection.
      Failure in processing the request. Please reboot device and try again.Ensure that your device has sufficient memory.
      Restart the device and try again.
      No internet connection available. Please try again when internet connection is available.No internet connection is available:
      Device is not connected to 3G/4G LTE/5G.
      Please use WiFi or connect to cellular network.

      Unable to connect to the server at this time. Please try back again later.

      Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.

      No response is received from the server.
      Try using an alternate internet connection.

      The device is not eligible for unlock.

      Unlock Failed : System maintenance error, try again later.System Maintenance is currently underway wait and try again later.
      Failure in applying the unlock settings. Please try again.The device must be connected to the mobile network (including domestic and international roaming).
      Disconnect from Wi-Fi and try again.

     

    December 9, 2020

    Sours: https://www.metrobyt-mobile.com/terms-conditions/phone-unlock-policy.html


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